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Pullman Aachen Quellenhof

5.0 out of 5.0

Recent guest reviews

This is an imposing and impressive hotel with excellent service and good facilities. There is an underground car park which costs £16 a night. In the hotel there are a hair salon, a swimming pool, a fitness room, a beauty salon and an excellent restaurant unfortunately called La Brasserie. I knew the hotel was on a busy road so I asked for a quiet room. I did get a quiet room on the 4th floor. My room was warm, pleasant and very clean so was the shower room. Dressing gown and slippers provided. The shower unfortunately was not very powerful. No tea nor coffee facilities in the room.

The Quellenhof hotel had always looked very grand and appealing to me and as I had used the excellent spa facilties in the past I wanted to stay there for my 40th Birthday. To cut a long story short, the hotel room was nicely decorated and the spa facilities were fine. HOWEVER, the heating consisted of a fan which emitted a very low heat. Given the fact that it was minus 5 outside this was not acceptable. We were provided with summer light-weight duvets and one blanket to share between us. We were forced to wear our jumpers during the night and consequently got very little sleep. Additionally, the mattress was very soft and no kettle was provided. When I complained the next morning, the clerk asked me why we hadn't complained in the middle of the night - I stated that I had mentioned this to reception the day before but nothing was done about it. The only compensation he could offer was free parking and mini-bar products, although we had stayed away from those as they were far too expensive! He then offered us a discount on our next visit - I responded in saying that we wouldn't be looking to stay there again. For 135 Euros a night, this is a total rip-off. Think twice before being lured by the grand exterior.

I travel a bit and stay in many fine hotels. But there is something much different about this place. It has a sophisticated and regal feel. Fantastic breakfast and a very kind and professional staff. But most importantly was the comfortable bed.

Quellenhof is our recurring retreat in Aachen when we visit my mother in law in Würselen. The hotel has a superb breakfast with a live cooking station preparing omelet, crepes , waffles etc. Unfortunately my favorite, leberkäse, is not available any more. The Spa is really good with pool area and three different saunas.

Being on business trips frequently you may know hotel beds better than your own. At this hotel you feel like home. A professional very attentive and friendly staff makes you feel home, comfortable and helped round the clock. The rooms are warm and the bathrooms spacious well equipped. Fitnes and wellness area top notch with pool and sauna. Breakfast buffet with a cook making crepes and omelette you indulge. And before you have said your name they welcome you by name in the restaurant. So enjoy home being away from home. In case you want to take some with you for a weekend great place to and nicely located between parks and forest in the back and the city’s center in front of the hotel in walking distance.

actually this was our second stay in this hotel. we are plesantly surprised by further improvement on restaurant and good maintenance of all facilities. if we have to say something which we found a small minor points, that is lack of dustbin at wellness area and too soft bed in our room ( room 102 ).

I stayed there last weekend in room 211 unfortunately at the same time with a bunch of Carnaval adepts that chose the hotel at the same time. Clean large rooms classic decoration, comfy.hard beds, curtains need replacement, they hang there partially loose or not opening correctly and curtains behind were not clean. breakfast leaves no desire open, loved their brasserie, also nice for dinner though small menu selection and suggestions, but very good quality. Spa a bit too small for such a big hotel, the swimming pool aerea was crowded with children and lying chairs very limited. Staff was pleasant and helpful in all aereas. Will go back

I stayed with friends for a weekend in Aachen, the good is the location which is very close to the center but in a nice quite area. it's easy to access, the staff at the reception were friendly and efficient. There was a hiccup in our reservation however it was sorted without problems. The triple room we had was nice and spacious and very , even the sofa bed was comfortable. The bad was the chaos at the breakfast. Saturday morning was not too bad, it was busy but we managed to find a table in the adjacent room. Sunday morning was a disaster. We had to queue and give our room nr and sit in the lobby to wait for a table to be free. After 20 mn and lots of people piling up in the lobby we realised that in fact there was no system and the staff were overwhelmed by the chaos. People were just pushing in, and some started raising their voice. Finally the more senior staff on duty found a table for us and apologised about the mess. That was challenge 1. then to obtain coffee and tea, came the 2nd challenge. it took a further 15 mn to get coffee, because the staff need to bring it, it's not available at the buffet.(why not have coffee/tea available in the room ?) and the few staff on duty that day were not coping well. Challenge 3 was to find food since most of it was gone and the few staff on duty were struggling to keep up with refiling. What was supposed to be a relaxing end to our weekend was a total stress, and by talking to the staff we heard it was always like that on sundays', the management is aware of it but will not put more staff on duty for cost reason. Also, why not make the breakfast room bigger by using the space in the lobby which was used anyway to serve coffee to all of us waiting for a table ? so put on more staff on duty on Sunday's, put more tables for your guests and we will come back ! We choose to stay at hotel Pullman because of its good reputation therefore, unfortunately due to the total chaos at breakfast we cannot give a better rating, such a hotel should have known issue a long time ago by respect for its guests.

I am astonished that this property exists in its current form. It does not do the Pullman brand any justice and should be rebranded into a F1 motel at most. Check-in: - No porter. - "We have some trolleys. You can help yourself to those" (bear in mind though that the passenger lifts are so tiny that you cant really fit large suitcases on the trolley into the lift. Hotel staff had to grudgingly assist to send up my luggage through the service elevator). - (Note: If you have a Platinum member checking in, please consider that he probably knows the AccorHotels systems very well). - No loyalty welcome. "Here are your keys, the welcome drink vouchers, lifts are behind you". - I inquired on an upgrade (I knew quite well that they were full. But I thought I would still test the system). "You already have a good room. We don't upgrade into Suites". THAT, is a wrong answer. There is no policy that upgrades into suites is not possible. When I then highlighted this, I was told that they were full. Fair enough. Room: - Typically, a day prior to guest check-in, a hotel should go through the list of arriving guests, check inventory and allocation. They should also be looking into guest profiles and preferences. My preference in my profile reads: AWAY from Elevator. We were given a room right next to the stairs and the elevator. - The bed is not what you expect from a AccorHotels property. I slept better 4 nights prior in the Ibis Styles in Bremen. Their beds are very old, not cushioned and not what you expect from a Pullman. It was extremely hard to sleep on it and my wife and I took a long time to fall asleep. When we did, we were woken up by drunkards coming back from the Christmas market (we could hear them as we were so close to the lift lobby). The room and furnishings are in desperate need of renovation. Wallpaper was peeling off, we had a big hole in our curtain as it was torn, some electrical plugs did not work... I am sure the hotel management will come back to this review with a typical copy&paste response like they do with other reviews here and talk about that they have many things on their list...Honestly, close the hotel and fix it. The hotel is a disgrace. Breakfast - Beautiful breakfast area. But the staff seem to enjoy blocking off the center area with all tables having reserved signs. WHAT Hotel reserves tables during breakfast?? Who are you reserving them for? People who pay more for rooms? Stammgaeste? Enjoy this Faulty Towers

Invited to check-in online. Was asked what time we were going to arrive - and at the end of the process told our keys would be waiting for us. They weren't because the room wasn't ready and wasn't until 15.00. The Spa needed some attention - the bins in the shower room were overflowing. The hook on the bathroom door fell off. The TV cable was loose and I had to get on the floor to fix it (in poor lighting). Breakfast was very crowded and made worse by the fact the rather manic Frau Ober had reserved at least 3 tables in the main room for her friends/favoured guests.

Monheimsallee 52 Aachen NW

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Indoor pool

Pullman Aachen Quellenhof places you next to Eurogress Aachen and within a 10-minute walk of St. Nikolaus Church. This 183-room, 5-star hotel has conveniences like a full-service spa, an indoor pool, and free in-room WiFi. Carolus Thermen Bad Aachen and Aachen Town Hall are a short walk away.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

The 183 rooms are air-conditioned and have an array of amenities, including minibars, free newspapers, and free bottled water. Guests can expect to find satellite TV and stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Safes and desks are other standard amenities.


Property features

At Pullman Aachen Quellenhof, guests enjoy a full-service spa, an indoor pool, and a health club. Valet parking is available for EUR 16 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a meeting room.

Reviews from Trip Advisor

Trip Advisor aggregated rating

82.0% of guests recommend this hotel

Total of 1138 reviews