Book 5 Star Hotels in Interlachen

"At check in? Taylor had no front desk knowledge, and put usnin a ozone room with this machine and smelled very very bad. I had to go back to the front desk I got another room. Everything was outdated old, the hallways were stinky and very very hot, the carpets in the hallway were filthy all ripped up and then we got to the room and there was plaster covering holes in the walls there is black mark right next to the window and curtains, the door in the bathroom was separating and it would not shop properly. There was no shampoo or conditioner in the room just a little bit of body wash. Carpets were absolutely disgusting. Who wore socks and by the time we what you take a shower there were black, it's pretty much shredding away and some carpet spots for bald. Definitely disgusting and unacceptable. Good breakfast buffet oh my God what a joke. There is a barely anything in there only yogurts when they should have been two or three different flavored yogurts, no Bananas and milk. There was no absolutely no orange juice available and your coffee machine was down with a big sign on it. Hardly anything for breakfast when you advertise that you have a breakfast buffet. Black lady there was extremely rude and unprofessional with an attitude. I asked her if there was more oranges in the back and she said no when I hadn't seen oranges in days. The quality of the breakfast was awful no good. You false advertise breakfast buffet as if it was cooked order and then nice. Reviews? Absolutely m"

"Clean rooms, comfortable beds, staff was excellent, professional, and courteous."

"I have stayed at BW Waldo twice yearly for the last ten years and have enjoyed my visits. Good breakfast and the staff is always accommodating. But this year was a big disappointment in as for the three days I was there, THERE WAS NO HOT WATER. It didn't matter as to the time of day or night, there was never any hot water. I complained to both house keeping and the desk management but to no avail. House Keeping mentioned something about a problem with a pilot light, but obviously everyone knew there was a problem but didnt seem to have a solution. Greatly disappointed and will need to consider other properties in the future "