The staff was always eager to help with anything. Air Canada failed to deliver my luggage the entire week we were there. The staff daily tried to contact them, and even sent emails - no response.
The staff was nothing less than amazing. They really went above and beyond, especially Mikaela. The hotel itself was nice, great location, almost city center. Rooms are clean, but a bit small.
Hotel was ok. Liked the pillows and the room decor. Light breakfast in room included (milk, juice, cereal, coffee/tea). The shower in my room was terrible. The water drainage was not working so the water flooded the carpets. Hotel staff was helpful and changed the room for us, but we missed out on ...
Freya was always very responsive via email to any & all questions. Apartment very comfortable and well appointed & maintained. Fantastic location by The Pond and City Hall, a 5—10 walk to anywhere.
It is an older hotel, but kept up and clean. Our room was small, but had everything we needed. Decor was unique to Iceland. The breakfast buffet was quite good with both hot and cold food and plenty of it. We found the staff very friendly especially the young man on night duty. They were very helpful ...
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