The entrance hall is misleading as everything from there is below expectations from very rude staff to smelly and old fashioned room. Not worth the price: there are a lot of better options around.

The hotel and room was very nice. Now that Pennsylvania Ave is closed, protestors stop at the corner in front of the hotel. We needed to leave for the airport and the police shut the street down just as the valet brought our car to let a stream of protestors walk to the corner. I told the police ...

Amazing front staff. Everyone that works here is fabulous all around!

Great value and very comfortable.

Pet friendly great location. Staff was amazing!

Beautiful deck with views of the city. Everyone was so friendly. Will return.

The room was as advertised, clean and spacious. The gym was good, but some of the equipment needs repair. We started to go to the rooftop lounge, but the elevator lobby was dirty, the restroom was out of order, and there was trash in the chair lift. A very unappealing destination.

The property is under construction. Read their website for an accurate description of what is available. There really is no lobby. The room was small but clean, quiet, with a comfy bed. The restaurant has a limited menu, there are plenty of food options all around the hotel. The pool is clean and ...

The manager was no help when it came to the damage to my car, even though it was caused by the condition of the garage. The property should be properly maintained to prevent situations like this from happening to guests’ vehicles. I’m very disappointed with how this was handled.

Great location and accommodations for a family trip

N/A

Outstanding hospitality and staff. Mivkey and two DeAndres conisistently went above and beyond in making our stay comforting and rewarding. Property had exellent location for our needs. Extra nightly fee (amenities) a pet peeve but seems unavaoidable in these days of rising costs for hoteliers.

They will scam you with valet parking offers. Inexperienced staff and manager

We paid for a studio city view and when we got to the hotel the placed on the 5th floor. No city view from the window. TV / remote did not work. Had to cast from my phone. When I tried showering there was only ice cold water. I called the front desk to ask if I’m doing something wrong they said they ...

The tub was draining very slowly and eventually accumulated water, becoming an emergency, so we summoned the hotel engineer at midnight and he came!

This is an awesome hotel. I've walked passed this hotel a 100 times. This is an amazing hotel. I love everything about this hotel.

I went on vacation with my 87-yr. old mother and was really stressed about accessibility (she uses a walker), getting around town, etc. This hotel is very centrally located (we walked to see our show, no problem). But, the best part was the staff. They are all so welcoming, friendly, and accomodating. ...

Great staff, wonderful atmosphere, really attentive to detail and a very unique hotel for a fabulous experience

Staff was AMAZING!!! They made my daughters birthday extra special! 5 stars all around.

Exceeded expectations

Great experience like always

Very good location, lot of eateries. Stayed two nights. Staff are very helpful. Will love to go back again.

Recommended option by Chelsea market!

the phone ystem did not work you can neither call for service from the room nor call the hotel

Room's are great staff at the front desk are great but the food is bad and so overpriced. Staff in at breakfast are awful and rude. Would not eat there again.

Staff was above and beyond

Convenient location, helpful staff, clean, quiet, and comfortable room.

Great

The experience was quite disappointing. The rooms were extremely humid, and upon entering, you were immediately greeted by the bathroom’s sink. I could even feel the springs in the mattress. This place is not recommended for families.

The restaurant in the hotel is tasty!

From the first greeting the staff was incredible. They made us feel very welcome The bar and restaurant are terrific with a wonderful atmosphere The pool is as good as it gets along with the fitness area. Heather, the pool bartender was friendly, welcoming, and fun. She genuinely was hospitable and ...

The property was beautiful! Tons of amenities! Great restaurants

Beautiful property, lovely very romantic room. Infinity pool was a huge plus! Great area

You really need both elevators working.

Wow! Perfect getaway to celebrate a milestone anniversary. From the moment we arrived we were impressed. Friendly staff. Spacious room with comfortable furniture. Bathroom was well appointed. We enjoyed sitting on our patio listening to birds while drinking our morning coffee. Dinner at Lons was ...

The Westin Hotel is in a very nice location directly across from Lennox Square Mall. The room was fine, the beds were great! However, waking up to a Roach sitting on the toilet was unsettling! Also the person who cleaned the room the day before we left did not leave any wash cloths. Called the front ...

Yes

The room was spacious & clean. Was told that the hotel had recently been renovated. The staff were attentive.

Nice hotel but parking was trash . Took th 20 minutes each time to get our car . Elevators wasn’t working , we got stuff for 5 minutes our first night there . Room wasn’t clean and we couldn’t even go up to see the restaurant.

Eee

Best stay in ATL so far. The staff is friendly, professional, and accommodating. The location is conveniently located downtown, walking distance to shopping, sites, and restaurants. The hotel has great amenities. Our room was stunning, clean, quiet, and cozy. almost shed a few tears because I had ...

Okay room, poor amenities and quality for a Kimpton Hotel property

I booked a King Suite on Hotels.com. When I arrived, I had a small room with a Queen bed. I went to the front desk and they said I should complain to Hotels.com because they sent the wrong room order. They said they had a King Suite available and gave me keys. The new room was even smaller, but had ...

Love staying here

Everyone was very kind from the valet to the bar tenders. The pools area was clean and, easy to get to. The location of the hotel was perfect! We walked everywhere.

Yes

Great location

The breakfast was top notch. Very professional wait staff and the food and selections were excellent!

I've always had nice stays in the past, but this time was a completely 180 from previous. The staff were not as kind or helpful and several charges to my room were added without my knowledge, especially from the pool attendant/bartender who added drinks to my room even though I had already paid for ...

I had prepaid for my stay at this hotel and someone at reception checked someone in under my reservation, apparently their first name was similar to my last name. This mistake was not caught until I arrived at 3:00am and I had to book another reservation and put down an even larger deposit since ...

Staff was great. Property is a bit dated in some areas, but the location was great. We could walk to restaurants and to the bluff easily.

Worst hotel in San Diego. Has bed bugs, my wife was bitten multiple times. Also beware of resort fee it’s a hidden charge they have around $60 USD per day over and above the Expedia price. We checked out early because of the bed bugs.

Holiday weekend - was the perfect place to hang

The restaurant staff was extra wonderful. We ended up eating there 3 times! A breakfast and 2 lunches.

Made for a last minute beach trip-super fun!

Our stay was great at Alma. Our room was well kept and clean. The pool area was very nice and the margarita pizza was delicious! The doors were opened every time we left/returned to the property and we were greeted by the front desk staff each time as well. We would definitely stay again!

Good

I love this hotel. The restaurant isn’t as good as it used to be, which is kind of sad but everything else is great. My room was clean daily by very kind of people. I stay there for a week because I actually had a facelift down in Dallas and it was super embarrassing, and the staff was so nice to ...

good

It is a very beautiful hotel and the rooms were clean and the staff was very helpful .

Great property- lots of style! Close to Snider Plaza- many choices for food/drink.

One of the best and most comfortable hotel stays I’ve had in a while. Would definitely stay there everytime I go through Dallas Love!