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Small but unique property. There was one elevator not working during our 4 day stay, which made getting to and from our room difficult. The hotel is small but charming. The restaurant is excellent.
This is a great Kimpton property! The staff are incredibly friendly! The rooms are nice and comfortable. It’s in a central location and has an EPIC pool. Will definitely be returning!
The smell of the hotel is very agreeable. What did t like is the AC is very high some days and feel freezing.
The hotel is beautiful and well maintained. However, it needs to focus more on enhancing customer services and experience. It was difficult to get answers to simple questions from the hotel staff.
The suite and amenities were very impressive. The staff were terrific. We would definitely stay here again.
For its size, the hotel had a host of amenities: night club, skating rink, bowling alley, spa. 2 pools and beach front. The staff is attentive, highly professional and just plain nice. Designed by Ian Schrager, attention is paid to details such as the soothing woodsy scent inside hotel walls, the ...
The art and decor of the property was very good taste and not too overwhelming while very unique.
I love, love, love the 1 Hotel, South Beach. It is always immaculate and the service is top notch. The rooms are gorgeous. From the moment that Adam checked us in at the front desk to Jose at the pool to our departure, every minute was wonderful. Adam was so kind and helpful. It is really what makes ...
I liked the location, staff and property. I don’t think the hotel room is worth the rack rate and am relieved that I only had to pay about a third of the rack rate. The room was lovely but the desk has a crack in it and the lamp shade was cracked as well. These are minor I know but when you ask for ...
Everything was superb. All staff had exceptional customer service. The experience really is all about the guest. They don’t make you lift a finger and have thought of all possibilities to make a meme or able experience. The room was one of the best, if not the best, we have stayed in. Clean, comfortable ...
We love staying here, our second time but it was spring break and overpopulated in the pool. We probably would have selected a different weekend and clearly Miami wasn’t afraid of the coronavirus.
Great location. Wonderful pool and beach access. The building is old so don’t expected your room to be insulated from noise.
It’s in a great location. It has a bit of an old feel
Huge property. Lots to do. Great place to go for a party. Families with younger kids should probably look elsewhere.
Great location. The pool deck and view of the bay are special. Rooms are equipped reasonably for bringing in and enjoying food and drink. Wouldn’t say that you can expect to be able to cook but adequate for wine/cheese/crackers etc. We liked walking and SoBe is suitable for it in December so the ...
The property is beautiful and conveniently located. The front desk staff was outstanding and so was the valet parking staff. In saying this, I was very disappointed in the maid/room service. My stay was 3 nights. I arrived very early in the day on Monday, 10 Feb 2020 and was very pleased to get notified ...
The staff was amazing. Everyone was extremely polite and helpful. The rooms were very spacious - and the maid service was exceptional. All of the staff was exceptional. We had pretty full days so we weren't able to take advantage of the pool or hot tub. It would have been nice to have access to those ...
Amazing overall. - one concern during this sensitive time no sanitizer stations especially at the gym Or something to wipe equipment
My windows in my room were filthy. They are doing a lot of construction in the area I guess but my view was obstructed not to mention my whole floor smelled like marijuana. Also be warned there is no coffee available to you in your room, you will be charged $3 plus tax per coffee unit that you ...
It's a very nice hotel right in the heart of the theatre district. The bed was very comfortable.
The view and proximity to the Brooklyn Athletic Club. I did have a difficult time finding the entrance.
This property was one of a kind. I certainly will be returning to 1 hotels in the future. We did not want to leave .
Classy and great location. Decor is lovely. They upgraded me which was great.
Very nice room especially the bathroom. Room service and overall food prices are higher than most places in the city.
Very disappointing stay. The NYC Mandarin is simply not compareable to any of their Asian properties. My stay started with the explaination that WIFI was not free. I also waited 17 minutes at my lunch table until a waitress came to my table. I was one of 4 occupied tables. I simply cannot recommend ...
They should tell you ahed of time that you will be staring at a brick wall. Those rooms should be $300 a night, not $800 per night.
Hotel is lovely. But the service is just not up to the challenge of a five star. 1. I booked a Classic King that according to there website is 401 sq ft vs Atelier at 360 sqf. When shown to my room by front desk woman I found it small. I asked woman if this was classic or atelier. She said that they ...
Beautiful hotel in a fantastic location. The pool is an amazing amenity that really makes the stay, especially when the weather is rainy/ snowy/ cold.
Family size room was huge and accommodated 6 people easily.
We loved our stay at Hotel Hugo! The room, staff, restaurant & roof top bar exceeded our expectations. Would definitely stay again!
Modern luxury comfort at it’s best possible “bestest”. From the “Do not disturb” button, to the complementary welcome caramels, the magic of this place will always be remembered. Not to mention, its incredible location. Simply Fantastic.
I liked the beautiful setting, the friendly staff, and the gourmet breakfasts brought to our room.
The staff was extremely accommodating and property was super clean. We all enjoyed the breakfast and happy hour. The site was also relaxing. It was comforting to be able to help yourself to tea at any time of the day or night. The staff had terrific recommendations for restaurants and vineyards. ...
Great outdoor lounge area on the 2nd floor. Entertainment in the lobby area in the evening. Provides cold delicious filtered drinking water and free snacks in room.
Nice place with a lot of dining options and marketplace at sister property across the street. Great Stay!
The Napa Winery Inn is a very nice hotel, and the facilities were excellent. We would’ve enjoyed the outside pool or spa, but the temperatures were a little chilly. Unfortunately, COVID-19 had just begun and wineries closed the day we arrived, but we enjoyed driving through the valley - Breathtaking! ...
Exceptional service! Clean, modern and includes a lot of little extras for your comfort that you do usually expect. Great place :)
Extremely friendly staff, 5 diamond service, very attentive. A true getaway resort.
I like the room, very big but pricy! I like the ambience of the Hotel! I didnt like the price and breakfast is basic coffee and cereal, very basic! Staff is very nice!
Beautiful b&b, close to downtown, comfortable room, walking distance to everything in downtown. I would stay here again.
Love this place! Nice rooms, accommodating staff and three great natural spring water pools/ hot tub. Pet friendly too
Lovely property, nice decor, homemade full breakfast with delicious doughnuts and caramel sauce.
This was a great stay even though we had a waterline break in our bathroom. The water line which fills the toilet let loose at 3:30am, filling the bathroom with water. Just a mess but no fault of the property owner. I would stay here again next time I’m in St. Helena. Nice outside pool & hot tub. ...
Not very accommodating. Nothing unique that stands out as far as service. The grounds are beautiful but again did not go that extra mile.
Love love love everything about this property. Location is amazing- you walk to downtown Yountville. Staffs are amazing friendly and helpful. I will definitely go there again next trip to Napa
The property has old world feel and charm, like something in Europe. It has a very convenient location in Yountville. If the traveler is expecting several upscale amenities, this is not your place.
When we arrived there was no one to check us in. We had walk by 3 employees on the way into the office from the parking lot so after waiting for 10 mins for someone to help us I went back to the parking lot to see if one of the ladies knew who could check us in. It turns out that it was one of the ...
they can't do enough for their guests. amazing place. I would recommend this to anyone
The staff was very pleasant and helpful. They picked us up and delivered us back to the airport upon arrival and departure. They remember our names at the restaurant. Staff was very helpful.
The staff is very friendly and accommodating. They lit the fire in my living room when I had trouble. The fireplace was real which I though was very charming. They provided us with logs, firestarters and matches. The rooms were spotless and the beds were very comfortable. The tv on demand worked ...
Great place definitely recommend and hope to come back in the near future. Hospitality and breakfast was okay. Liked the help we received from then front desk as well as the after hours crew. Their assistance with the minor power outage was definitely responded to immediately. Thank you.
Ideal location, comfortable rooms and decent amenities. By far the best aspect of hotel is the very helpful, friendly staff. The team worked to address issues with parking very quickly and thoroughly. Bravo!
A really great property with lots of amenities. Highly recommend.
It is a beautifully located property with many opportunities. We were treated well and we love all the beauties of the area, but it is aging in some areas. Our morning breakfast was huge and delicious.
Amazing staff, beautiful resort. Perfect for a honeymoon!
If you are looking for an ocean view this hotel is not for you,also the pool is not heated. Otherwise the hotel was nice.
Staff are very friendly and accommodating. Room was basic but clean. Bed was comfortable. Nice view of the ocean and sunset.
The grounds are beautiful and the facilities are great! Kids have their own pool and adults can enjoy the “adult area” of the pool. There should be better food options available. Overall, great stay.
Right in the heart of this little tourist town! Great eateries, coffee shops and plenty retail shops here within walking distance. Most of the tours will pick you up at this hotel. Would stay here again!
The propery owners where personable and friendly. The beach was easily accessible and not over crowded and it was on a nice quiet street. I would recommend this place to a friend.
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