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The beach front was nice. The property is very safe for kids. However, if I compare to 5-star experience, it comes up short on room amenities, cleanliness, service consistency, food etc. I think it is more of a 4-star property than the advertised 5- star.

The property was beautiful and the staff was amazing. The biggest let down was the food. There was great variety, but the quality and taste was not very desirable.

The beach front was nice. The property is very safe for kids. However, if I compare to 5-star experience, it comes up short on room amenities, cleanliness, service consistency, food etc. I think it is more of a 4-star property than the advertised 5- star.

This was our second stay in a Mitsis property in Greece (first was in Crete); and admittedly, we were disappointed. The physical structure of the hotel is showing its age (or lack of any real upkeep), with paint chipping and peeling in the pool areas, along the walls of the main house and many room blocks, to landscaping that looks like it was put together by novices. It was common to see empty soda and beer bottles lining the walls of room blocks for hours each day...something that should have been removed by night housekeeping before guests became active in the mornings. When it rained and puddled in common areas, the pool of rainwater were left to dry as opposed to swept away so that guest could use those areas for their purposes. The rooms are OK, although many people complained of ant infestations...which were addressed with houskeeping spraying chemicals all over the rooms...even on clothing and bathroom items. The food is OK as well...main dining hall offers variety, but presentation is seriously lacking and you see the same food items over and over again. It reminded me of being back in college. The beach is nice, although the chaise lounge chairs and umbrellas are the worst I've ever seen in a hotel that boasts 5 stars. The umbrellas are rusted metal frames with dried bamboo rods woven throughout...like being on a stranded island. The surrounding resorts all offered nice, bright and adjustable umbrellas, including better quality chairs.

The property was beautiful and the staff was amazing. The biggest let down was the food. There was great variety, but the quality and taste was not very desirable.

Most of the place was enjoyable, but the main restaurant lack enforcement of mask wearing and social distancing. Large groups of unmasked guests waiting in lines for food. Not recommended for the elderly or those with pre-existing health conditions.