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Everything was done via digital platforms, no physical keys, just a code that I had to use on smart locks around the property. Even though there's no official front desk, the support was quick when I had questions via text that solved my issues. The bed was medium firm, which I appreciated though if you like a fluffy mattress, this wasn't it. Overall, it's clear owners care for this property and everything was clean and functional. I didn't get to use the pool, but it looked good and I saw a pool cleaner in the morning when I was checking out. For those unfamiliar with Palm Springs, this property is far from downtown so not walkable to shops and such. With that said, the value of the room, overall property, and price point is great if you don't mind a 10 min drive south along the main drag to where "everything" is.

This was a nice enough stay overall, but a lot different than what I was expecting. First, there was a discrepancy in what room type Orbitz portrayed as being booked and what was actually booked. I booked a Premium King room through Orbitz; this apparently did not actually mean a Premium King as described on the hotel's website, but rather a studio king room which is more in-line with the Classic King (but also not because the hotel attendant said it's the Classic King room which is larger and comes with a separated dining area). Upon bringing it to the hotel staff's attention a few days into my stay, I was informed this was a 3rd-party booking site problem and basically that was that. Would that have ultimately made a difference in the other quirky aspects of my stay? Maybe, maybe not. The property has been through a lot since its inception, despite its renovations (read: paint and fixtures). There were several issues with the main entry door, bathroom door, and large window in our room, primarily w/ incomplete closure and weather-stripping. The bathroom door was wonky such that it couldn't close all the way and if you forced it, you're likely to be stuck. Lack of good exterior door/window seal allowed worms into the unit every evening! Did NOT enjoy that whatsoever, and no towels against the door could stop them. TP and towels were very thin, breakfast was OK. Bad industrial smells in courtyard some days. Restaurant next door can be very loud on weekends at close.

Check in was super easy and pretty quick. Nobody was in line, there was plenty of workers avaliable to help. I havent stayed the night just yet but so far weve had a great time here. Kids went in the pool ,waterslides, splash area, basketball court, giant connect four, mini golf spot, Giant jacuzzi, toddler mini pool, plenty of seats, beach chairs, fire pits, lawn sofas. In the lobby is awesome too! Theres a disneyland photo op spot with an awesome backdrop of the castle! Theres a small sitting area where theyre showing disney channel shows like wizards of waverly place (a fave of mine!). They have a small marketplace inside for items you might have forgotten or snacks or microwave meals and even disney merch. They have buffet breakfast in the morning that we are looking forward to! They have a restaurant a bar and so much more! I will definitely stay here again!