I would just recommend that you guys get consistent with your agents and service. I told the agent that was helping at the kiosks that I needed a window seat on the right of the plane because I had just had shoulder surgery and the only options besides two middle seats were premium seats. She told me to handle it at the gate and that the gate person would definitely be willing to help me and get me settled and not pay for one unnecessarily when it was for a medical reason. The agent at the gate was very rude and curt with me. He told me I could pay for one but that he would not be able to guarantee getting one for me. When I told him that caused me stress he suggested I pay for a seat to deal with the stress. The agent at the help desk near the gates was very kind and wanted to help me. By the time I got to that agent, since the line was long due to many cancelled and delayed flights happening at that moment, there were even fewer seats left and they had to give an upgrade to accommodate me. I could also hear from the helpful agent's end of the conversation that the gate agent was very resistant to giving him the seat he was requesting for me. The agent at the gate seemed to have a chip on his shoulder. I understand that people have bad days but you are still dealing with humans, which makes compassion and consistency of information being shared with those passengers all the more important. I like you guys as an airline but I consistently run into at least an agent or two with a bad attitude whenever I fly with you guys. It won't stop me from flying with you in the future but it does cause some extra stress when I do.