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Buen lugar y buena ubicación!

The staff was amazing. The property was in the best location. And beautifully appointed rooms. Highly recommend.

We booked a four-night stay at Roso Guest House (Room 104) to celebrate my husband’s birthday, expecting the five-star luxury experience advertised. Instead, we checked out after the first night. The “Junior Suite” was simply a basic, very small room with no sitting area, no refrigerator, no robes, only soap, shampoo and conditioner. Room 104 is the only room with a balcony, but it overlooks only a tiny interior courtyard and the rooms directly across, offering virtually no privacy or view. The room had multiple maintenance issues. The wooden floor was badly bubbled from apparent water damage. We both tripped over it, and I actually fell. The bathroom door handle broke. Around 3:00 a.m. we still couldn’t sleep because a large gap around the entry door let hallway light pour into the room, and the walls were so thin we could hear our neighbors snoring, talking, using the bathroom, and every movement as if they were in our room. We asked for earplugs, but the hotel had none, so we stuffed toilet paper in our ears and still couldn’t sleep. The manager assured us the remaining three nights would be refunded, so we checked out and had to book another hotel at the last minute, paying more than double the nightly rate. The hotel later refused the refund, forcing us through multiple rounds of communication. Only after I contacted Hilton’s Small Luxury Hotels of the World did they finally honor the refund. This is not a five-star luxury hotel. “Intimate” really means very small.