$200 Cheap flight deals from Philadelphia (ILG) to Pasco (PSC)

The reservation said breakfast included, turns out its no longer offered. The room had an unpleasant oder. The bathroom door didn’t close all the way. The slide screen door was hard to slide open or close. Just not what we were expecting for the price.

I will never stay at the Red Lion Hotel again. We booked a room, but when we arrived, we were told they no longer had the room we reserved because they were full. If a room isn’t available, it shouldn’t still be bookable. We were told we were being “upgraded,” but the new room only had one king bed and a sofa bed for my husband, our four kids, and me. When we got to the room, the sofa bed was absolutely disgusting. It was heavily stained, dirty, and clearly hadn’t been properly maintained. The room itself felt very old, had an unpleasant smell, and was in desperate need of updating. We felt uncomfortable the entire night, but since we had nowhere else to go with our family, we stayed and left first thing the next morning. I do want to say that the front desk staff was kind and did their best, so this review is not about the employee. My disappointment is with the hotel’s management and maintenance. Guests should receive the room they reserved, or at the very least be informed ahead of time if that won’t be possible. The rooms also need to be inspected and maintained better. Even my kids noticed how uncomfortable the room was. My 12-year-old daughter said, “Mom, I feel gross sleeping in this bed,” and my kids kept saying they didn’t want to stay there. Unfortunately, because of our experience, I would not recommend this hotel for families. I hope management takes these concerns seriously and invests in updating and properly maintaining the rooms.