The rooms were clean but definitely need an update however overall the stay was good. All the staff from front desk, bell hops, concierge, workers at the restaurants and stores on site were all very helpful and kind. The setup is like condos/timeshares with kitchenettes for the bigger rooms. Every room does have a microwave so that was really helpful, makes it great for families. Multiple pools so never crowded and they were kept clean. Free shuttle to Universal which is helpful but the property isn’t far from it and the Uber was only $23. We took the shuttle in the morning and then uber to go back to the resort. Resort also had a waterpark which is additional cost if your stay doesn’t include it however it’s discounted if you download the Westgate app and become a member, it was around $12/person. The waterpark was great. Food was surprisingly good. Wave pool could be bigger since it was definitely the main attraction. It had a couple other water rides and a water playground for smaller kids and the lazy river was long and nice, had some water splash surprises which made it fun. It wasn’t too crowded either so that’s a plus. It’s also next to the lake which was a nice view. Got a cabana, def worth it if you’re gonna be there all day and compared to bigger water parks the price was cheap, even cheaper if you’re a big group to split it. You also get $50 off if you’re staying at the resort, I would recommend for families or big groups.

We stayed in one of the cottages and it was just perfect. The fully equipped kitchen downstairs with a master suite was perfect for my parents. I appreciated having the laundry upstairs with the other bedrooms. The staff at the main building were so helpful with our packages and printing documents for us. Unfortunately we had a very busy week and could not enjoy the wonderful amenities of the resort. Overall, a great selection and would start again!

The property is well maintained. The staff are very friendly and the property including the room we stayed in was very clean. The only con was the website stated it offered breakfast and when we arrived and asked about the time, we were told they no longer offered breakfast. Other than that, it was a very pleasant stay. I would definitely recommend it and stay again.

Clean rooms. Nice staff and restaurant