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Alpenhotel Fleurs de Zermatt

4.0 star property
Slopeside fun with full-service spa and indoor pool

Choose dates to view prices

Photo gallery for Alpenhotel Fleurs de Zermatt

Enjoy panoramic mountain views from your balcony, and take a refreshing dip in the outdoor pool.
Relax in a serene spa setting with multiple massage tables and a warm ambiance.
Relax by the pool surrounded by comfortable lounge chairs and sofas.
Relax by the pool surrounded by lounge chairs and tables.
Relax by the oval-shaped pool surrounded by comfortable lounge chairs and take in the views of the surrounding architecture.

Popular amenities

  • Bar
  • Gym
  • Housekeeping

Explore the area

Map
Unterer Mattenweg 41, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪17 min walk‬
  • Sunnegga Paradise - Blauherd Cable Car
    ‪19 min drive‬
  • Sion (SIR)
    ‪86 min drive‬

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Room options

View all photos for Double Room, Mountain View (Style)

Double Room, Mountain View (Style) | Premium bedding, in-room safe, desk, laptop workspace

Double Room, Mountain View (Style)

9.8 out of 10
Exceptional
(6 reviews)
  • 323 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Single Room, Mountain View

Standard Single Room, Mountain View | Premium bedding, in-room safe, desk, laptop workspace

Standard Single Room, Mountain View

10.0 out of 10
Exceptional
(4 reviews)
  • 215 sq ft
  • Mountain view
  • Sleeps 1
  • 1 Double Bed

View all photos for Family Room, 2 Bedrooms, Balcony, Mountain View

Premium bedding, in-room safe, desk, laptop workspace

Family Room, 2 Bedrooms, Balcony, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 4 Twin Beds

View all photos for Deluxe Double Room (Parterre)

Deluxe Double Room (Parterre) | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room (Parterre)

10.0 out of 10
Exceptional
(2 reviews)
  • 280 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Room, Accessible (Parterre)

Double Room, Accessible (Parterre) | Premium bedding, in-room safe, desk, laptop workspace

Double Room, Accessible (Parterre)

9.0 out of 10
Wonderful
(2 reviews)
  • 258 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double Room, Balcony, Mountain View (Matterhorn)

Deluxe Double Room, Balcony, Mountain View (Matterhorn) | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room, Balcony, Mountain View (Matterhorn)

9.8 out of 10
Exceptional
(6 reviews)
  • 269 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite, Balcony, Mountain View (Matterhorn)

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, Balcony, Mountain View (Matterhorn)

9.6 out of 10
Exceptional
(5 reviews)
  • 377 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Double Room, Mountain View

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room, Mountain View

9.8 out of 10
Exceptional
(22 reviews)
  • 248 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

About the neighborhood

Zermatt

Zermatt-Furi Gondola is within a mile (2 km) of Alpenhotel Fleurs de Zermatt, and other popular sites like Sunnegga Paradise - Blauherd Cable Car are within a couple of miles (3 km). This 38-room, 4-star hotel welcomes business and leisure travelers with ski-in/ski-out access, a full-service spa, and free breakfast.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.2 miles
  • Zermatt Visitor Center - 3 min walk - 0.2 miles
  • Zermatt-Furi Gondola - 17 min walk - 1.0 mile
  • Sunnegga Paradise - Blauherd Cable Car - 19 min drive - 2.2 miles

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 4 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Golden India - ‬4 min walk
  • ‪Fuchs - ‬5 min walk
  • ‪Ristorante Pizzeria CasaMia - ‬4 min walk
  • ‪Zer Mama Bistro - ‬6 min walk

About this property

Alpenhotel Fleurs de Zermatt

Slopeside fun with full-service spa and indoor pool
Guests of Alpenhotel Fleurs de Zermatt have access to ski-in/ski-out access, a full-service spa, and an indoor pool. Front-desk staff can assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this ski hotel include an outdoor pool, a gym, and a sauna.
Guests can expect free WiFi and 39-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Espresso makers, safes, and desks are also available.
An indoor pool and an outdoor pool are on site. Other recreational amenities include ski-in/ski-out access, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Languages

Bulgarian, Croatian, English, German, Korean, Macedonian, Russian, Serbian, Turkish

Similar properties

Guests can enjoy a refreshing swim in the pool surrounded by large windows.

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  • Pool
  • Hot Tub
  • Breakfast included
  • Spa
9.4 out of 10, Exceptional, 340 reviews
$346 nightly
The price is $370
Aug 20 - Aug 21
Total includes taxes and fees
Backstage Boutique Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge

Restaurants on site

  • Matterhorn Lounge

Things to do

  • Art gallery
  • Full-service spa
  • Health club
  • Helicopter/airplane tours
  • Hiking/biking trails
  • Ice skating
  • Indoor pool
  • Library
  • Mountain biking
  • Outdoor pool
  • Sauna
  • Shopping mall
  • Ski storage
  • Ski-in/ski-out access
  • Steam room

Family friendly

  • Baby toys
  • Children's games
  • Children's toys
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference center (388 square feet of space)
  • Meeting room

Outdoors

  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 39-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Heating
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 12:30 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:30 PM—-11 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is available during limited hours.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from January to December.
  • Pool access available from 7:00 AM to 8:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Alpenhotel Fleurs Zermatt Hotel
Alpenhotel Fleurs Hotel
Alpenhotel Fleurs Zermatt
Alpenhotel Fleurs
Alpenhotel Fleurs de Zermatt Hotel
Alpenhotel Fleurs de Zermatt Zermatt
Alpenhotel Fleurs de Zermatt Hotel Zermatt

Frequently asked questions

Is a free cancellation option available at Alpenhotel Fleurs de Zermatt?

Alpenhotel Fleurs de Zermatt provides free cancellation on some room rates. For more details, take a look at the cancellation policy on Orbitz.

What is there to do near Alpenhotel Fleurs de Zermatt?

Guests positively rate the hotel's location in Zermatt, just steps from Zermatt-Matterhorn Ski Paradise and Tour Monte Rosa, and within a short walk of Zermatt–Sunnegga Funicular. You'll also find Matterhorn Museum and Zermatt - Furi less than a mile away.

Is parking available on site at Alpenhotel Fleurs de Zermatt?

No, this hotel doesn't offer parking.

Is there a spa at Alpenhotel Fleurs de Zermatt?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does Alpenhotel Fleurs de Zermatt have a casino at the property?

No, Alpenhotel Fleurs de Zermatt doesn't have a casino.

Will I find an indoor pool at Alpenhotel Fleurs de Zermatt?

Yes, this hotel has an indoor pool along with an outdoor pool. Guests have access between 7:00 AM and 8:00 PM and the seasonal pool is normally open from January until December.

What amenities will couples enjoy at Alpenhotel Fleurs de Zermatt?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a full-service spa.

Are there hot tubs at Alpenhotel Fleurs de Zermatt?

No, but guests can enjoy a steam room at this hotel.

Does Alpenhotel Fleurs de Zermatt have a restaurant with a breakfast menu?

Yes, Alpenhotel Fleurs de Zermatt serves free buffet breakfast at Matterhorn Lounge each morning.

Will Alpenhotel Fleurs de Zermatt allow pets to stay for free?

No, pets and service animals aren't allowed at Alpenhotel Fleurs de Zermatt.

Does Alpenhotel Fleurs de Zermatt have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Alpenhotel Fleurs de Zermatt?

The closest major airport to Alpenhotel Fleurs de Zermatt is Sion (SIR), which is about 24 mi away.

Are there rooms with balconies that I can book at Alpenhotel Fleurs de Zermatt?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy hill or mountain views.

Alpenhotel Fleurs de Zermatt Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 550 out of 769 reviews
Rating 8 - Good. 151 out of 769 reviews
Rating 6 - Okay. 38 out of 769 reviews
Rating 4 - Poor. 16 out of 769 reviews
Rating 2 - Terrible. 14 out of 769 reviews

9.8/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Very well appointed
Stayed 1 night in Jun 2025

8/10 Good

chandra

Stayed 2 nights in Apr 2025

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only booked this hotel for one night with the view of catching the glacier express in the morning but stayed for 3 nights as the town experienced bad weather with no power. The hotel went above and beyond to make guest feel welcome on the subsequent night. They didn’t charge any of the guests for the 2nd night stay as the there was no power at the hotel (not their fault as the whole town didn’t have town, infact the whole valley was without power for 2 days. On our 3rd night they only charged us token gesture of 50 franks per person which was really cheap. Absolutely amazing staff and policy of the hotel. Amazing spacious room with spa facilities at the hotel. I would highly recommend this hotel. The staff are definitely an asset to this hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Jessica, Murfreesboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Mario

Traveled with partner
Disliked: Staff & service
Breakfast was great and friendly stuff there at the desk there are not friendly at all very cold and give me a feeling I am not welcome. I ask if I can check out just 30 min later and there say no very disappointed it should be not a problem I pay all most 300 a night so it should be no problem to check out 30min later. I will never go back there again
Stayed 2 nights in Mar 2025

10/10 Excellent

Sunanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel with Matterhorn views and pool

Fantastic stay, we were upgraded to a. Junior suite with amazing views of the Matterhorn. Bed was very comfortable and room was great. The pool and spa facilities were a lovely way to spend the evening. Highly recommend
Stayed 2 nights in Mar 2025

10/10 Excellent

Tami, Bellevue

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a little gem! The rooms are way nicer than they appear in the photos, the breakfast is outstanding - perfect for the health and wellness we needed before an active day, and the front desk staff is Outstanding! We had two little situations - 1 where the bed wasn’t made up for the 3rd person in a room, and the front desk lady was working by herself, and all we asked for were the sheets and blankets, but she took it on herself to come up and get this bed ready and the 3rd set of robes and towels. She was awesome through the visit. The other front desk guys were also amazing! They helped when our rental equipment didn’t arrive - by calling them promptly when the store opened. One last thing - this place has an awesome pool and sauna area that is not substantially outlined in the booking. There is an outdoor/indoor warm tub, a cold plunge pool, a foot walking stone spa, a sauna, a steam room, awesome chairs and huge blankets to sit in, 3 different types of showers. The spa is awesome!
Stayed 3 nights in Mar 2025

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice hotel in Zermatt, quite close to the train station but a little far from the main attractions of town , and near a supermarket. Excellent facilities. The reception staff aren't the friendliest or most attentive, but they are very polite.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

6/10 Okay

Gregory

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This property is nice enough, with a small pool and spa. The beds and pillows are a
Stayed 2 nights in Mar 2025

10/10 Excellent

Delaney

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay here! Spa area was fantastic!
Stayed 3 nights in Mar 2025

4/10 Poor

Francoise

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Echoing other reviews, the staff is incredibly rude. Not once during our one week stay did someone say good morning or how is your stay. The hotel is located close to the train station in the more “industrial” part of town. The beds are hard and uncomfortable. The bathroom was new. The breakfast was as basic as it gets. There is no bellman. Facilities are very limited. For the price you pay there are far more appealing options.
Stayed 5 nights in Mar 2025

8/10 Good

Gevik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good, great spa. Just the breakfast choices could be better. Small quiet place. I would stay there again if I were to go back
Stayed 4 nights in Mar 2025

8/10 Good

Manfred, Southampton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, staff was courteous and very responsive to our needs / questions, ski storage was good and included breakfast ample. Access to slopes was walkable, but a bit of a hike each morning with equipment and actually getting onto slopes to ski took a while (almost an hour) to closest slopes. Views of Matterhorn only from upper floors of property - we were on 1st floor and had no views from our family room reservation - which was effectively two rooms across the end of the hall from each other.
Stayed 4 nights in Mar 2025

8/10 Good

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here and would consider coming back again.
Stayed 4 nights in Feb 2025

4/10 Poor

Jaime, Orlando

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
BEWARE!!!! Only stay here if you wish to encounter the rudest hotel staff in all the world!! The rudest staff of any property that we have ever stayed including in France!! We were welcomed by asking our guide if he had a parking permit! My wife was told to “be careful” with the wine in the room and told she could not have a glass for her wine. The man at the check in desk is very pretentious and condescending to every guest that we saw him interact t with. (We got to sit in the lobby for an hour waiting until exactly 1530 for our room to be ready) They refuse to be responsible for storing your luggage and won’t let you check in even one minute before 1530! Our refrigerator in the room wasn’t working and they tried to tell us it’s a “cooler” not a refrigerator but it’s winter in Switzerland and just took temperature. We had to put our beverages outside on our balcony to cool our drinks. Breakfast is powdered eggs floating in oil, oily bacon and sausage, make your on hard boiled eggs, pancakes and random meats and cheeses with more rude staff instructing you to put your cell phone away! Upon check out we were told “II need the keys and to pay the city tax” No thank you for staying with us, no we hope you enjoyed your stay…nothing!! Worst staff ever and we NEVER felt welcomed for our entire stay. Plenty of other places to stay in Zermatt….DO NOT STSY HERE!!!!!!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This IS the place!

Great place to stay for skiing. The spa was so delightful especially after a day on the slopes!
Stayed 4 nights in Feb 2025

10/10 Excellent

nini

Stayed 2 nights in Feb 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel with caring staff

Hotel is very nice and has plenty of amenities. Pool, sauna and spa area are clean, well kept and relaxing. The rooms are fantastic- extra blankets, boot tray for snow boots, and heated bathroom floors. The hotel staff is attentive- when my husband fell ill, Dennis the night manager, went above and beyond to secure a local doctor, taxi transport and help us in our time of need.
Stayed 2 nights in Feb 2025

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Nathalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location not far from train station and town … bus stop just around the corner to take you to glacier paradise … good breakfast with make your own boiled eggs and pancakes
Stayed 1 night in Feb 2025

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025