They cancelled our spa reservation 2 hours beforehand for "an emergency" where the front staff was unaware and people were still seen coming out of the spa. The room key they gave us was bent and it was difficult to enter the room without getting help. The toilet didn't flush correctly, if at all, and just about flooded. After being annoyed with the spa, key, and toilet ~ we sat on the bed and found random long hairs! That was the final straw before asking for a new room. They eventually accommodated, but with not even an apology and apparent annoyance. Food at the restuarant was delicious and decent pricing. We were told no reservation was necessary, but when we got there they said all tables were booked so we ended up eating in the bar. I really wanted to make this destination an annual tradition, but instead will likely never stay there again. Bummer! Amenities are dated and sparse. Coffee was blaring red for descaling. Price was $400+. Do better Sun Mountain Lodge!