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Best Western Plus Hanes Mall Hotel

2.5 star property

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Photo gallery for Best Western Plus Hanes Mall Hotel

Exterior
Outdoor pool
Exterior
Free full breakfast
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
3330 Silas Creek Pkwy, Winston-Salem, NC, 27103
  • Place, Hanes Mall
    ‪3 min walk‬
  • Place, Adventure Landing Winston-Salem
    ‪8 min walk‬
  • Place, Wake Forest University
    ‪9 min drive‬
  • Airport, Winston-Salem, NC (INT-Smith Reynolds)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(24 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(18 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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  • Parking included
  • Free WiFi
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Total with taxes and fees
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About the neighborhood

Winston-Salem

Located within a 5-minute walk of Hanes Mall, Best Western Plus Hanes Mall Hotel is within a 15-minute stroll of Adventure Landing Winston-Salem. This 130-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.

What's nearby

  • Hanes Mall - 3 min walk - 0.2 miles
  • Adventure Landing Winston-Salem - 8 min walk - 0.4 miles
  • Old Salem - 7 min drive - 5.0 miles
  • Winston Salem State University - 7 min drive - 7.5 miles
  • Wake Forest University - 9 min drive - 6.5 miles

Getting around

  • High Point Station - 25 min drive
  • Piedmont Triad Intl. Airport (GSO) - 31 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Texas Roadhouse - ‬10 min walk
  • ‪The Cookie House - ‬9 min walk
  • ‪Golden Corral - ‬11 min walk
  • ‪Whataburger - ‬18 min walk

About this property

Best Western Plus Hanes Mall Hotel

Guests staying at Best Western Plus Hanes Mall Hotel enjoy an outdoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
Guests can expect to find free WiFi and LED TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Sitting areas, refrigerators, and microwaves are also standard.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

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Pillowtop beds, desk, laptop workspace, blackout drapes
Comfort Suites Hanes Mall
Winston-Salem
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 1,003 reviews
$98 nightly
The price is $111
Jun 7 - Jun 8
Total with taxes and fees
Comfort Suites Hanes Mall

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 18 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3 PM
  • Check-out: 11 AM
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Hanes Mall
Best Western Mall
Best Western Plus Hanes Mall
Best Western Plus Hanes Mall Winston-Salem
Best Western Plus Hanes Mall Hotel Hotel
Best Western Plus Hanes Mall Hotel Winston-Salem
Hanes Hotel
Hanes Mall Hotel
Best Western Plus Hanes Mall Hotel Hotel Winston-Salem

Frequently asked questions

What's there to see around Best Western Plus Hanes Mall Hotel?

This hotel in Winston-Salem is within a 10-minute walk of Hanes Mall and Adventure Landing Winston-Salem. You'll also find Truist Stadium and Southeastern Center for Contemporary Art within a short drive.

How much does it cost to stay at Best Western Plus Hanes Mall Hotel?

As of May 18, 2026, prices found for a 1-night stay for 2 adults at Best Western Plus Hanes Mall Hotel on May 25, 2026 start from $92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Best Western Plus Hanes Mall Hotel?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible van parking and RV/bus/truck parking are also available for guests.

Does Best Western Plus Hanes Mall Hotel have a casino?

No, Best Western Plus Hanes Mall Hotel doesn't have a casino.

Will I find an indoor pool at Best Western Plus Hanes Mall Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Best Western Plus Hanes Mall Hotel?

Couples staying at this hotel will appreciate amenities like premium bedding as well as an outdoor pool and free breakfast.

Does Best Western Plus Hanes Mall Hotel have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Best Western Plus Hanes Mall Hotel feature a restaurant that includes a breakfast menu?

Best Western Plus Hanes Mall Hotel offers free full breakfasts though there is no restaurant.

Will Best Western Plus Hanes Mall Hotel allow pets to stay free of charge?

No, pets aren't allowed at Best Western Plus Hanes Mall Hotel though service animals are welcome.

Does Best Western Plus Hanes Mall Hotel have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Best Western Plus Hanes Mall Hotel?

The closest major airport to Best Western Plus Hanes Mall Hotel is Winston-Salem, NC (INT-Smith Reynolds), which is 8.5 mi away (12 minutes by car). Another top airport is Piedmont Triad Intl. Airport (GSO), which is located 27.4 mi away (31-minute drive).

Are there rooms with balconies that I can book at Best Western Plus Hanes Mall Hotel?

No, there aren't any guestrooms at Best Western Plus Hanes Mall Hotel that offer a balcony.

Best Western Plus Hanes Mall Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 382 out of 1002 reviews
Rating 8 - Good. 279 out of 1002 reviews
Rating 6 - Okay. 142 out of 1002 reviews
Rating 4 - Poor. 93 out of 1002 reviews
Rating 2 - Terrible. 106 out of 1002 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Zeynia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms could use a little more detail clean but overall very good service
Stayed 1 night in Feb 2026

8/10 Good

Ljiljana

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Room clean and staff very kind
Stayed 1 night in Feb 2026

2/10 Terrible

Gilroyd

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
the reason is that my refund was not maid in a proper way! 5 days pass when my stay ended and i called to see why the delay of my refund and i found out that i was pressed incorrect and thats why i never was doing to received it! thank god i called or was never going to received my money back
Stayed 2 nights in Jan 2026

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
room was clean! staff were very friendly and helpful !!
Stayed 3 nights in Jan 2026

10/10 Excellent

Jill

Stayed 1 night in Jan 2026

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, warm clean room, and close to my place of employment.
Stayed 1 night in Jan 2026

10/10 Excellent

Karla, Woodhaven

Liked: Cleanliness, amenities, property conditions & facilities
Hi all staff in this hotel was amazing very helpful and areas very clean, breakfast was great, rooms are excellent
Stayed 3 nights in Jan 2026

2/10 Terrible

Mary-Ashleigh

Disliked: Cleanliness, amenities, property conditions & facilities
Room and walls and mold Staff except morning was good Kids running up and down the hallway and running out the hotel
Stayed 1 night in Jan 2026

6/10 Okay

lennot

Stayed 2 nights in Jan 2026

2/10 Terrible

Moja

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to be moved to another floor due to the third floor room and hallway having roaches. People living in the hotel which is fine but don't have your babies running in the hallway like it's a playground. Room service will stalk your room for example took a late checkout for 12pm the last stood by my door for 45 minutes and would periodically knock. Ma'am they said 12pm please leave me alone. Long story short will NEVER stay there again. Pictures were also deceiving as well.
Stayed 3 nights in Dec 2025

2/10 Terrible

Pablo

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled bad the tub backed up the lobby smelled like dirty poop mop water
Stayed 1 night in Nov 2025

10/10 Excellent

Ebony

Stayed 4 nights in Dec 2025

10/10 Excellent

LaDedra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
G
Stayed 1 night in Dec 2025

10/10 Excellent

Calvin, denton

Stayed 1 night in Dec 2025

2/10 Terrible

Ariel

Stayed 1 night in Dec 2025

10/10 Excellent

Timothy

Stayed 1 night in Dec 2025

2/10 Terrible

Mike

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
As soon as i opened my room ROACHES swormed out the door. Absolutely disgusting. They switched me to a different room only to have no hot water. Would not give me a refund due to booking thru a third party.
Stayed 2 nights in Nov 2025

10/10 Excellent

Raymond

Liked: Amenities
Clean and good breakfast friendly staff
Stayed 2 nights in Nov 2025

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

4/10 Poor

William A

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Needs to be updated - stayed there several times & this time we could tell a difference
Stayed 1 night in Nov 2025

2/10 Terrible

Karla

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Jet tub does not work and the mini fridge made a loud noise all night. The furniture is pretty worn down. Hot water does not come out hot just a bad overall experience here. Will not revisit this location.
Stayed 1 night in Nov 2025

10/10 Excellent

Joyce

Stayed 1 night in Nov 2025

8/10 Good

Peter

Stayed 2 nights in Nov 2025

10/10 Excellent

Luis

Stayed 2 nights in Nov 2025

6/10 Okay

Chante

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The overall look of the hotel was clean and orderly, but the staff could use a lesson on customer service.
Stayed 1 night in Nov 2025

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