I struggled with how to leave this review. I've always had excellent experiences with rentals from VRBO and this one was still very good, just a couple things that I wasn't happy with. The owner had great communication and was very helpful. The house could use some updating, but that wasn't a big deal. The only issue I had was that the air conditioning started making a very loud noise and stopped blowing out cold air which made the house hot. I contacted the owner who said he would send someone out and let us know about 45 minutes to an hour before the technician was there. I asked him if one of us needed to be at the house when they came because we were only there for a couple days and had plans to go out and enjoy our weekend at the beach. He said yes and I explained to him that we might be done with what we were doing for the night and make it back in time for the technician. Well, nobody showed up and at around 11pm the owner had told me that he wasn't sure when they were coming out and if they didn't answer by midnight he would send someone out first thing in the morning. The morning came and he never said anything and we left around 10:30 to go to the beach for the day. I told the owner we would be at the beach all day and wouldn't be able to come back since it was our last day at the beach and we wanted to enjoy our time there. We didn't want to wait at the house on a repairman for however long. He told me they would be there between 3pm and 5pm and I said ok because I figured by that time we would probably we almost done at the beach and headed home. At noon he messaged me and said the technician was on his way. I told him we wouldn't be there and we didn't plan to leave the beach yet. He said someone had to be there. I asked him if he would just let the technician in. He said no, that he wasn't responsible for missing items. I told him we had our valuables with us and we weren't concerned about anything they might be able to steal if they wanted, but he still said no. I asked if he could go there and he said he lives 4 hours away. I told him we wouldn't be there when the technician got there as we were still on the beach. I was disappointed that he didn't have someone to help manage the property for him since he lives so far away and that he expects his renters who are on vacation to wait around at the house on repairs when they're trying to enjoy their time there. I've never had that kind of experience with an owner before.