Beautiful room and lobbies. One elevator was damaged and in bad shape inside.
The property is very modern and clean. It has decent views of the river from our 3rd suite.
The suite was huge and had everything you could ever want in a hotel room. Especially liked that there was a separate bedroom with a door that separates it from the livinng area. The only negative was the extremely weak water flow in the shower.
The check in process was cold and impersonal. Did not feel like a welcomed guest. I asked about parking my large vehicle and was told I could "park on the street and move it before 9am". I had no idea where or what street. The valet attendant was mildly helpful although scattered and forgetful. We had to remind him we were waiting and needed a ticket, etc. Did not feel welcome on this property. Did not see a single employee wearing a mask, (reception, valet, cleaning, or at the breakfast). Sanitizer and wipes dispenser were empty/non-existant, and a majority of the guests were not wearing masks in public places/elevators, etc. Did not feel like any precautions were being taken during a pandemic. Disappointed in this stay. Property was beautiful, room was clean.
I have nothing specific to say.
Everyone was extra nice. Stay was amazing! Will be back…
Being able to personally select the choices of available rooms.
The valet parking was a bit of a mess with a bottleneck of cars sitting there. Felt bad for the employees. Ended up parking at the convention center deck. Hotel is conveniently located within a short walking distance to Live Oak Pavilion.
Front desk staff was very polite and helpful.
Everything was good
Great view! Super easy check in, great amenities, nice ambiance.
Location is good as it is right on the scenic river walk and close to historic downtown market streets. Room lay out was very good. Overall hotel is well managed and staffs are kind. Room cleaning certification seal for covid prevention was torn off when I checked into the room.My unit's bathroom shower curtain had mold on it. More attention on room cleaning would make this hotel more enjoyable to stay.
Great location, large rooms, only con was not enough cups in the room
The property was beautiful, but apparently water pipes burst right where you have to walk by to get the the restaurant. There was a giant fan blowing and pieces of the wall falling.
Located in Downtown Wilmington, Embassy Suites by Hilton Wilmington Riverfront is next to Wilmington Railroad Museum and Wilmington Convention Center. This 186-room, 3.5-star hotel has an indoor pool along with a 24-hour gym and free in-room WiFi. Centrally located in Wilmington, the hotel is connected to the convention center, and a short walk from Cape Fear Community College and The Cotton Exchange.
Free cooked-to-order breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM. In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a rooftop bar. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.
Guests can expect to find free WiFi and wired Internet, along with 40-inch flat-screen TVs. Sitting areas, refrigerators, and microwaves are also available.
Built in 2017, the brand new Embassy Suites by Hilton Wilmington Riverfront offers an indoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for USD 22 per night. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include conference space, a business center, and a computer station.
Beautiful room and lobbies. One elevator was damaged and in bad shape inside.
The property is very modern and clean. It has decent views of the river from our 3rd suite.
The suite was huge and had everything you could ever want in a hotel room. Especially liked that there was a separate bedroom with a door that separates it from the livinng area. The only negative was the extremely weak water flow in the shower.
The check in process was cold and impersonal. Did not feel like a welcomed guest. I asked about parking my large vehicle and was told I could "park on the street and move it before 9am". I had no idea where or what street. The valet attendant was mildly helpful although scattered and forgetful. We had to remind him we were waiting and needed a ticket, etc. Did not feel welcome on this property. Did not see a single employee wearing a mask, (reception, valet, cleaning, or at the breakfast). Sanitizer and wipes dispenser were empty/non-existant, and a majority of the guests were not wearing masks in public places/elevators, etc. Did not feel like any precautions were being taken during a pandemic. Disappointed in this stay. Property was beautiful, room was clean.
I have nothing specific to say.
Everyone was extra nice. Stay was amazing! Will be back…
Being able to personally select the choices of available rooms.
The valet parking was a bit of a mess with a bottleneck of cars sitting there. Felt bad for the employees. Ended up parking at the convention center deck. Hotel is conveniently located within a short walking distance to Live Oak Pavilion.
Front desk staff was very polite and helpful.
