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Grand Hyatt Vail Resort and Spa

4.0 star property
Slopeside fun with 3 restaurants and 3 bars/lounges

Choose dates to view prices

Photo gallery for Grand Hyatt Vail Resort and Spa

Exterior
Property video
3 bars/lounges
Grand Suite, 1 King Bed | Frette Italian sheets, premium bedding, down comforters, pillowtop beds
3 restaurants, breakfast, lunch, dinner served; American cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

View in a map
1300 Westhaven Drive, Vail, CO, 81657
  • Place, Vail Ski Resort
    ‪1 min walk‬
  • Place, Cascade Village Lift
    ‪2 min walk‬
  • Place, Eagle Bahn Gondola
    ‪20 min walk‬
  • Airport, Vail, CO (EGE-Eagle County Regional)
    ‪34 min drive‬

Room options

View all photos for Premium Room, 1 King Bed with Sofa bed, Mountain View (With Fireplace)

Premium Room, 1 King Bed with Sofa bed, Mountain View (With Fireplace) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 1 King Bed with Sofa bed, Mountain View (With Fireplace)

  • 410 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Premium Room, 2 Queen Beds, Mountain View (With Fireplace)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 2 Queen Beds, Mountain View (With Fireplace)

  • 410 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Mountain View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Mountain View

9.0 out of 10
Wonderful
(21 reviews)
  • 340 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mountain View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(4 reviews)
  • 350 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Accessible, Mountain View (Roll-in Shower)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed with Sofa bed, Accessible, Mountain View (Roll-in Shower)

  • 540 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Grand Suite, 1 King Bed

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, 1 King Bed

  • 460 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 2 Queen Beds

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, 2 Queen Beds

  • 750 sq ft
  • Resort view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Grand Suite, 1 King Bed, Mountain View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, 1 King Bed, Mountain View

  • 630 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed with Sofa bed

  • 490 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 1 King Bed

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed

9.2 out of 10
Wonderful
(24 reviews)
  • 340 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds

8.0 out of 10
Very good
(11 reviews)
  • 350 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Accessible (Roll-in Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 355 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Gore Creek Suite)

Balcony

Suite, 2 Queen Beds (Gore Creek Suite)

  • 1110 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Grand Suite, 2 Queen Beds, Mountain View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, 2 Queen Beds, Mountain View

  • 700 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite (Blue Sky)

Presidential Suite (Blue Sky) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Presidential Suite (Blue Sky)

  • 1860 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 6
  • 1 King Bed

View all photos for Grand Suite, Accessible

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, Accessible

  • 1 bedroom
  • Mountain view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Grand Suite, Accessible, Mountain View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, Accessible, Mountain View

  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Mountain View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Queen Beds, Accessible, Mountain View

  • 410 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Mountain View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 2 Queen Beds, Mountain View

  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Suite, 2 Bedrooms (1 King and 2 Queen Beds)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, 2 Bedrooms (1 King and 2 Queen Beds)

  • 631 sq ft
  • 2 bedrooms
  • Resort view
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 King Bed, Mountain View (Connector)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Mountain View (Connector)

  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Multiple Beds, Mountain View (Connector)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, Multiple Beds, Mountain View (Connector)

  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

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View from property

Residence Inn by Marriott Vail

Buffehr Creek
  • Hot tub
  • Breakfast included
  • Pet friendly
  • Free WiFi
9.2 out of 10, Wonderful, 707 reviews
$329 nightly
The price is $365
Jan 4 - Jan 5, 2026
Total with taxes and fees
Residence Inn by Marriott Vail

About the neighborhood

Vail

Located in Matterhorn Village, Grand Hyatt Vail Resort and Spa is adjacent to Cascade Village Lift and within a 10-minute walk of other popular attractions like Vail Ski Resort. This 285-room, 4-star hotel has ski-in/ski-out access, a full-service spa, and 3 restaurants.

What's nearby

  • Vail Ski Resort - 1 min walk - 0.0 miles
  • Cascade Village Lift - 2 min walk - 0.1 miles
  • Camp Hale - 8 min walk - 0.5 miles
  • Eagle Bahn Gondola - 20 min walk - 1.1 miles
  • The Steadman Clinic - 2 min drive - 2.1 miles

Getting around

  • Denver Intl. Airport (DEN) - 134 min drive

Restaurants

  • ‪Gore Creek Market - ‬1 min walk
  • ‪Garfinkel's - ‬3 min drive
  • ‪The Little Diner - ‬19 min walk
  • ‪Margie’s Haas - ‬17 min walk
  • ‪May Palace - ‬4 min drive

About this property

Grand Hyatt Vail Resort and Spa

Slopeside fun with 3 restaurants and 3 bars/lounges
Guests of Grand Hyatt Vail Resort and Spa have access to ski-in/ski-out access, a full-service spa, and an outdoor pool. Valet parking is available for USD 62.00 per day, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this ski hotel include a 24-hour gym, 3 hot tubs, and a steam room.
49-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with wired internet and free WiFi. Pillowtop beds sport Frette Italian sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. IPod docks, coffee makers, and free local calls are also standard.
3 hot tubs are on site along with an outdoor pool. Other recreational amenities include ski-in/ski-out access, a steam room, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 8 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (surcharge)
  • Available in some public areas: Free WiFi; wired internet (surcharge)

Parking and transportation

  • Electric car charging station on site
  • Area shuttle (surcharge) up to 5 mi
  • Limo/town car service
  • Valet parking on site (USD 62 per day; includes in/out privileges)
  • Limited onsite valet parking
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 50 for adults and USD 9 to 20 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Creekside Pool Bar
  • Fireside Lounge
  • Gessner Restaurant
  • Gore Creek Market
  • Makoto

Things to do

  • 24-hour gym
  • 3 hot tubs
  • Arcade/game room
  • Bicycle rentals
  • Downhill skiing
  • Full-service spa
  • Hiking/biking trails
  • Outdoor pool
  • Ski equipment rentals
  • Ski storage
  • Ski-in/ski-out access
  • Snow sports gear
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • 24-hour business center
  • 40,000 square feet of conference space

Outdoors

  • Firepit
  • In a regional park
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Hand-held showerhead
  • Magnifying mirror
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (38 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in a rate plan with breakfast included will receive a USD 60 breakfast credit.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 100 per pet, per stay
  • Dogs only
  • 2 total (70 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 4 kids 18 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 66.05 per accommodation, per night
The resort fee includes:
  • Business center/computer access
  • Fitness center access
  • Housekeeping
  • Pool access
  • Ski shuttle
  • Ski storage
  • Hot tub access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 50 for adults, and USD 9 to 20 for children
  • Fee for in-room wired internet: USD 0.00 per stay (rates may vary)
  • Fee for wired internet in public areas: USD 0.00 per stay (rates may vary)
  • Valet parking fee: USD 62.00 per day (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 11:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Vail Cascade Starwood
Cascade Starwood
Hotel Talisa Vail
Hotel Talisa
Talisa Vail
Vail Cascade Resort And Spa
Vail Cascade Resort Spa Starwood Hotel
Vail Cascade Hotel
Hotel Talisa Luxury Collection Resort Vail
Hotel Talisa Luxury Collection Resort
Talisa Luxury Collection Vail
Talisa Luxury Collection
Grand Hyatt Vail Vail
Grand Hyatt Vail Hotel
Grand Hyatt Vail Hotel Vail

Frequently asked questions

Is free cancellation available at Grand Hyatt Vail Resort and Spa?

Grand Hyatt Vail Resort and Spa provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Grand Hyatt Vail Resort and Spa?

As of Dec 24, 2025, prices found for a 1-night stay for 2 adults at Grand Hyatt Vail Resort and Spa on Jan 19, 2026 start from $382.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Grand Hyatt Vail Resort and Spa?

This hotel is situated in Matterhorn Village, just steps from Cascade Village Lift, and within a 10-minute walk of Vail Ski Resort and Vail Recreation Path. You'll also find Eagle Bahn Gondola and John A. Dobson Ice Arena within a short drive.

Is parking available on site at Grand Hyatt Vail Resort and Spa?

Yes, valet parking is offered for USD 62.00 per day with in/out privileges. Electric car charging and wheelchair-accessible van parking are also available for guests.

Is there a spa available at Grand Hyatt Vail Resort and Spa?

There is a full-service spa available for guests to enjoy and services include hot stone massages, sports massages, couples treatments, and hydrotherapy.

Does Grand Hyatt Vail Resort and Spa have a casino?

No, Grand Hyatt Vail Resort and Spa doesn't have a casino.

Will I find an indoor pool at Grand Hyatt Vail Resort and Spa?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and 3 hot tubs. Guests have pool access between 7:00 AM and 11:00 PM.

What do couples enjoy most about Grand Hyatt Vail Resort and Spa?

There are many amenities for couples at this hotel, including an outdoor pool and 3 bars plus some guestrooms feature fireplaces.

Does Grand Hyatt Vail Resort and Spa have a hot tub?

Yes, guests can enjoy 3 spa tubs at this hotel.

Does Grand Hyatt Vail Resort and Spa have a restaurant that serves breakfast?

Yes, Grand Hyatt Vail Resort and Spa has 3 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Grand Hyatt Vail Resort and Spa allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Grand Hyatt Vail Resort and Spa for a fee of USD 100 per pet, per stay. The property also provides food and water bowls.

Does Grand Hyatt Vail Resort and Spa have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Grand Hyatt Vail Resort and Spa?

The closest major airport to Grand Hyatt Vail Resort and Spa is Vail/Eagle Airport (EGE), which is about 27 mi away.

Are there rooms with balconies at Grand Hyatt Vail Resort and Spa?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy resort or mountain views.

Does Grand Hyatt Vail Resort and Spa host weddings?

Take advantage of the wedding venue at Grand Hyatt Vail Resort and Spa if you plan to say "I do" during your trip.

Grand Hyatt Vail Resort and Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 644 out of 923 reviews
Rating 8 - Good. 154 out of 923 reviews
Rating 6 - Okay. 62 out of 923 reviews
Rating 4 - Poor. 39 out of 923 reviews
Rating 2 - Terrible. 24 out of 923 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

ABRAHAM

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Shetal

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice and so was the person at the front desk. Enjoyed our stay and reccommend this hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Bradey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hospitality and great property!
Stayed 1 night in Sep 2025

10/10 Excellent

Douglas, Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpful, friendly, property clean and quiet. Los of amenities
Stayed 2 nights in Sep 2025

10/10 Excellent

Charles

Stayed 1 night in Sep 2025

8/10 Good

Christina

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
I booked a deluxe king Mountain View room based mainly off the pictures of the room online-a balcony, carpeted floors. We brought our dog and when we checked in, we got a large wood floor room with no balcony. Our dog is skittish on wood floors so we try to avoid them when traveling. The front desk told me the hotel was fully booked so we couldn’t switch to a different room. So we had lay down sheets, towels, rugs all over the room so our dog was comfortable. The windows didn’t open and I specifically booked the room thinking we’d have a balcony with fresh mountain air. That was very disappointing, perhaps more up front advertising and descriptions of rooms would be helpful. I paid more for a deluxe room that had none of the features I saw online! Otherwise the hotel was nice. The shuttle ran frequently and was dog friendly. The food/bar was good, albeit very pricey which is Vail in general.
Stayed 2 nights in Sep 2025

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
What I liked most about this Hyatt was the people. SO friendly and helpful, thank you
Stayed 1 night in Sep 2025

10/10 Excellent

Hanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly liked everything the hotel had to offer
Stayed 2 nights in Sep 2025

10/10 Excellent

Rachel

Traveled with family
Liked: Staff & service, amenities
Stunning property. Nestled right next to a beautiful walking path and creek. Rooms were great and lobby and amenities were great. We were a little disappointed because the hot tub and pool were not working when we got there and we could not use them the entire stay. Other than that, everybody was very friendly. There was a lot of dining options and the shuttle was extremely helpful getting in and out of town.
Stayed 2 nights in Sep 2025

10/10 Excellent

Viktoriia

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Donna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

christopher

Traveled with family
Liked: Cleanliness, amenities
Wonderful
Stayed 3 nights in Sep 2025

10/10 Excellent

Robert, Chino Valley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was an issue. Keys did not work. 5 minute job took 45-60 minutes. Besides that everything ok.
Stayed 1 night in Sep 2025

10/10 Excellent

jayme

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Muthukumar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff at the front desk and restaurant. The shuttle bus service was very helpful going to town and back to hotel. Had a very memorable experience. Will surely go back again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Colleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough about the excellent quality of this Hyatt. We will be back!! The staff were all so friendly and helpful, especially Danielle at the concierge desk. She went above and beyond for us and helped maximize our experience! If I had to give any feedback for improvement, I’d say put grass like astroturfing down under the loungers by the pool that are currently in the dirt and maybe better tv/movie access. Can’t wait to get back there!
Stayed 3 nights in Aug 2025

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property well kept lovely scenery
Stayed 1 night in Sep 2025

8/10 Good

Ana Maria, Surfside

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is classified as "5 Star" but it is NOT. It is well kept, but not quite the 5 star status it claims to be. The staff is very professional and friendly but provide very little service. There is no turn-down service and rooms are kept with minimal amenities, to the point that it was uncomfortable to have to be calling for simple things like two wine glasses that were removed from our room (we brought them in because they don't have it in the room despite the fact that there is a wine bottle opener) and one of our bathrobes was removed from the room and never returned. We received a very nice upgrade because the room we selected was misrepresented both in the hotel's website and in the Expedia website. The manager on site, Vaibhav Saxena was extremely nice and accommodating in an effort to make our stay as enjoyable as possible, and to make up for the room issue, he upgraded us to a new larger suite; however, there is where we noticed the lack of adequate amenities that are standard of a 5 star property. We also approached the Concierge to request ideas for what to do during our stay and other than give us brochures (which we had already downloaded from the internet) they were not at all helpful. We did not find this service at all helpful, unlike at many other 5 star properties we stay at. In general, I had a good experience, but it was definitely not the experience I expected and definitely not the experience a 5 star hotel should deliver.
Stayed 5 nights in Aug 2025

10/10 Excellent

Suresh, Raleigh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though in-room dining options were sparse and unsatisfactory, property itself is very good, nice location, easy hop-on rides, amenities are decent, room size is adequate (not great but reasoanable) and linens are fresh. May be not a typical 5 star standard but for a mountain town, not bad.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Tiffany

Stayed 2 nights in Aug 2025

10/10 Excellent

Zemo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location
Stayed 2 nights in Aug 2025

10/10 Excellent

Leaha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is situated next to a tranquil river and beautiful mountain slope. It was so quiet and tranquil. The Balmain soap, shampoo and conditioner were an amazing touch!
Stayed 1 night in Aug 2025

10/10 Excellent

Paula

Traveled with group
Liked: Amenities
Beautiful!
Stayed 1 night in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome. Only thing they could improve on is the water pressure in the rooms
Stayed 2 nights in Aug 2025

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