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Grand Hyatt Vail Resort and Spa

4.0 star property

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Photo gallery for Grand Hyatt Vail Resort and Spa

Exterior
Property video
3 bars/lounges
Outdoor pool, open 7:00 AM to 11:00 PM, pool umbrellas, sun loungers
3 restaurants, breakfast, lunch, dinner served; American cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi

Explore the area

View in a map
1300 Westhaven Drive, Vail, CO, 81657
  • Place, Vail Ski Resort
    ‪1 min walk‬
  • Place, Cascade Village Lift
    ‪2 min walk‬
  • Place, Eagle Bahn Gondola
    ‪20 min walk‬
  • Airport, Vail, CO (EGE-Eagle County Regional)
    ‪34 min drive‬

Room options

View all photos for Premium Room, 1 King Bed with Sofa bed, Mountain View (With Fireplace)

Premium Room, 1 King Bed with Sofa bed, Mountain View (With Fireplace) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 1 King Bed with Sofa bed, Mountain View (With Fireplace)

  • Mountain view
  • 410 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Premium Room, 2 Queen Beds, Mountain View (With Fireplace)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 2 Queen Beds, Mountain View (With Fireplace)

  • Mountain view
  • 410 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Mountain View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Mountain View

9.0 out of 10
Wonderful
(21 reviews)
  • Mountain view
  • 340 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mountain View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(4 reviews)
  • Mountain view
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Accessible, Mountain View (Roll-in Shower)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed with Sofa bed, Accessible, Mountain View (Roll-in Shower)

  • Mountain view
  • 540 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Grand Suite, 1 King Bed

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, 1 King Bed

  • Resort view
  • 460 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 2 Queen Beds

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, 2 Queen Beds

  • Resort view
  • 750 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Grand Suite, 1 King Bed, Mountain View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, 1 King Bed, Mountain View

  • Mountain view
  • 630 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed with Sofa bed

  • Mountain view
  • 490 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 1 King Bed

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed

9.0 out of 10
Wonderful
(26 reviews)
  • Resort view
  • 340 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds

8.0 out of 10
Very good
(11 reviews)
  • Resort view
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Accessible (Roll-in Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • Resort view
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Gore Creek Suite)

Balcony

Suite, 2 Queen Beds (Gore Creek Suite)

  • Mountain view
  • 1110 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Grand Suite, 2 Queen Beds, Mountain View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, 2 Queen Beds, Mountain View

  • Mountain view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite (Blue Sky)

Presidential Suite (Blue Sky) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Presidential Suite (Blue Sky)

  • Mountain view
  • 1860 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for Grand Suite, Accessible

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, Accessible

  • Mountain view
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Grand Suite, Accessible, Mountain View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, Accessible, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Mountain View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Queen Beds, Accessible, Mountain View

  • Mountain view
  • 410 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Mountain View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premium Room, 2 Queen Beds, Mountain View

  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Suite, 2 Bedrooms (1 King and 2 Queen Beds)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Grand Suite, 2 Bedrooms (1 King and 2 Queen Beds)

  • Resort view
  • 631 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 King Bed, Mountain View (Connector)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Mountain View (Connector)

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Multiple Beds, Mountain View (Connector)

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, Multiple Beds, Mountain View (Connector)

  • Mountain view
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Room, 1 King Bed, Balcony

  • Sleeps 2
  • 1 King Bed

Room, Multiple Beds

  • Sleeps 3
  • 1 King Bed and 1 Twin Bunk Bed

Room, 2 Queen Beds, Balcony

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Grand Suite, Multiple Beds

  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

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Front of property

Christiania Lodge

Vail Village
  • Pool
  • Hot tub
  • Free WiFi
  • Breakfast available
8.8 out of 10, Excellent, 532 reviews
$172 nightly
The price is $191
Apr 1 - Apr 2
Total with taxes and fees
Christiania Lodge

About the neighborhood

Vail

Located in Matterhorn Village, Grand Hyatt Vail Resort and Spa is adjacent to Cascade Village Lift and within a 10-minute walk of other popular attractions like Vail Ski Resort. This 285-room, 4-star hotel has ski-in/ski-out access, a full-service spa, and 3 restaurants.

What's nearby

  • Vail Ski Resort - 1 min walk - 0.0 miles
  • Cascade Village Lift - 2 min walk - 0.1 miles
  • Camp Hale - 8 min walk - 0.5 miles
  • Eagle Bahn Gondola - 20 min walk - 1.1 miles
  • The Steadman Clinic - 2 min drive - 2.1 miles

Getting around

  • Denver Intl. Airport (DEN) - 134 min drive

Restaurants

  • ‪Gore Creek Market - ‬1 min walk
  • ‪Garfinkel's - ‬3 min drive
  • ‪Qdoba Mexican Eats - ‬4 min drive
  • ‪Margie’s Haas - ‬17 min walk
  • ‪Subway - ‬4 min drive

About this property

Grand Hyatt Vail Resort and Spa

Guests of Grand Hyatt Vail Resort and Spa have access to ski-in/ski-out access, a full-service spa, and an outdoor pool. Valet parking is available for USD 62.00 per day, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this ski hotel include a 24-hour gym, 3 hot tubs, and a steam room.
49-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with wired internet and free WiFi. Pillowtop beds sport Frette Italian sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. IPod docks, coffee makers, and free local calls are also standard.
3 hot tubs are on site along with an outdoor pool. Other recreational amenities include ski-in/ski-out access, a steam room, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 8 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

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Residence Inn by Marriott Vail
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  • Pet friendly
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (surcharge)
  • Available in some public areas: Free WiFi; wired internet (surcharge)

Parking and transportation

  • Electric car charging station on site
  • Area shuttle (surcharge) up to 5 mi
  • Limo/town car service
  • Valet parking on site (USD 62 per day; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 50 for adults and USD 9 to 20 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Creekside Pool Bar
  • Fireside Lounge
  • Gessner Restaurant
  • Gore Creek Market
  • Makoto

Things to do

  • 24-hour gym
  • 3 hot tubs
  • Arcade/game room
  • Bicycle rentals
  • Downhill skiing
  • Full-service spa
  • Hiking/biking trails
  • Outdoor pool
  • Ski equipment rentals
  • Ski storage
  • Ski-in/ski-out access
  • Snow sports gear
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • 24-hour business center
  • 40,000 square feet of conference space

Outdoors

  • Firepit
  • In a regional park
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Hand-held showerhead
  • Magnifying mirror
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (38 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in a rate plan with breakfast included will receive a USD 60 breakfast credit.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per accommodation (varies based on length of stay)
  • Dogs only
  • 2 total (70 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 4 kids 18 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 66.05 per accommodation, per night
The resort fee includes:
  • Business center/computer access
  • Fitness center access
  • Housekeeping
  • Pool access
  • Ski shuttle
  • Ski storage
  • Hot tub access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 50 for adults, and USD 9 to 20 for children
  • Fee for in-room wired internet: USD 0.00 per stay (rates may vary)
  • Fee for wired internet in public areas: USD 0.00 per stay (rates may vary)
  • Valet parking fee: USD 62.00 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 11:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Vail Cascade Starwood
Cascade Starwood
Hotel Talisa Vail
Hotel Talisa
Talisa Vail
Vail Cascade Resort And Spa
Vail Cascade Resort Spa Starwood Hotel
Vail Cascade Hotel
Hotel Talisa Luxury Collection Resort Vail
Hotel Talisa Luxury Collection Resort
Talisa Luxury Collection Vail
Talisa Luxury Collection
Grand Hyatt Vail Vail
Grand Hyatt Vail Hotel
Grand Hyatt Vail Hotel Vail

Frequently asked questions

Is free cancellation available at Grand Hyatt Vail Resort and Spa?

Grand Hyatt Vail Resort and Spa provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Grand Hyatt Vail Resort and Spa?

As of Mar 25, 2026, prices found for a 1-night stay for 2 adults at Grand Hyatt Vail Resort and Spa on Apr 23, 2026 start from $331, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Grand Hyatt Vail Resort and Spa?

This hotel is situated in Matterhorn Village, just steps from Cascade Village Lift, and within a 10-minute walk of Vail Ski Resort and Vail Recreation Path. You'll also find Eagle Bahn Gondola and Gerald Ford Amphitheater within a short drive.

Is parking available on site at Grand Hyatt Vail Resort and Spa?

Yes, valet parking is offered for USD 62 per day with in/out privileges. An electric car charging station and wheelchair-accessible van parking are also available for guests.

Is there a spa available at Grand Hyatt Vail Resort and Spa?

There is a full-service spa available for guests to enjoy and services include hot stone massages, prenatal massages, hydrotherapy, and body wraps.

Does Grand Hyatt Vail Resort and Spa have a casino?

No, Grand Hyatt Vail Resort and Spa doesn't have a casino.

Will I find an indoor pool at Grand Hyatt Vail Resort and Spa?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and 3 hot tubs. Guests have pool access between 7:00 AM and 11:00 PM.

What do couples enjoy most about Grand Hyatt Vail Resort and Spa?

There are many amenities for couples at this hotel, including a garden-view restaurant and an outdoor pool plus some guestrooms feature a fireplace.

Are there hot tubs at Grand Hyatt Vail Resort and Spa?

No, but this hotel does have a steam room.

Does Grand Hyatt Vail Resort and Spa have a restaurant that serves breakfast?

Yes, Grand Hyatt Vail Resort and Spa has 3 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Grand Hyatt Vail Resort and Spa allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Grand Hyatt Vail Resort and Spa for a fee of USD 150 per accommodation, per stay. The property also provides food and water bowls.

Are there connecting rooms at Grand Hyatt Vail Resort and Spa?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Grand Hyatt Vail Resort and Spa?

The closest major airport to Grand Hyatt Vail Resort and Spa is Vail/Eagle Airport (EGE), which is about 27 mi away.

Are there rooms with balconies that I can book at Grand Hyatt Vail Resort and Spa?

Yes, some guestrooms at this hotel offer a furnished balcony/patio where guests can enjoy mountain and courtyard views.

Does Grand Hyatt Vail Resort and Spa host weddings?

Take advantage of the wedding venue at Grand Hyatt Vail Resort and Spa if you plan to say "I do" during your trip.

Grand Hyatt Vail Resort and Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 668 out of 953 reviews
Rating 8 - Good. 157 out of 953 reviews
Rating 6 - Okay. 63 out of 953 reviews
Rating 4 - Poor. 40 out of 953 reviews
Rating 2 - Terrible. 25 out of 953 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Ava Charlize

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 4 nights in Dec 2025

2/10 Terrible

Hannah

Stayed 2 nights in Dec 2025

10/10 Excellent

Brit

Stayed 2 nights in Dec 2025

4/10 Poor

Elizabeth

Liked: Cleanliness, property conditions & facilities
Waited a long time to check in. Reserved a two bedroom suite and got two separate rooms with adjoining doors in between.
Stayed 1 night in Dec 2025

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and amenities
Stayed 1 night in Dec 2025

10/10 Excellent

Kayla

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was absolutely excellent. We loved our stay. The hotel itself was gorgeous and so clean. The amenities are well maintained. We used the hot tub every night and the gym is well equipped. The shuttle to the popular areas of town was always speedy and the drivers friendly. The staff at the hotel were very friendly and professional. We also loved how they treated our pup. We strongly recommend!
Stayed 3 nights in Dec 2025

10/10 Excellent

Magda, Palm Beach Gardens

Liked: Cleanliness, amenities, property conditions & facilities
Everything excellent except for the parking. Valet $62 per day and self-parking in the garage $55 per day😭
Stayed 3 nights in Dec 2025

10/10 Excellent

Kenya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful. They have the best staff and made us feel welcome. The pool was beautiful with the fireplace and the snow. We used the workout facilities and they were top notch. The hotel felt cozy and we loved the warm cookies and hot chocolate in the evening. The mixed drinks we ordered at the bar were delicious and Makoto, the Japanese restaurant served me the best steak I have had in a long time. We can't wait to return.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ana Elena

Stayed 5 nights in Dec 2025

10/10 Excellent

Marija

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, clean room, nice pool and hot tub, easy access to shuttle bus and short ride to the village.
Stayed 6 nights in Nov 2025

8/10 Good

Sandy

Stayed 2 nights in Nov 2025

10/10 Excellent

Brian

Stayed 1 night in Dec 2025

8/10 Good

Ravindra, Suwanee

Stayed 4 nights in Nov 2025

2/10 Terrible

Johana

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The restaurants have no good food and extremely expensive. The breakfast was.$40 per person for breakfast that you get for free at a holiday inn. Fake eggs and food was all cold. 6 people: 3 adults 3 kids $294.00 for one breakfast. Its the worst food ever. Also you get an extra charge for "Resort Fee" and valet parking is $85 per day.
Stayed 3 nights in Nov 2025

10/10 Excellent

Marco

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, restaurant has good food (small portions in my opinion but very tasty). The view from the lobby is amazing!
Stayed 1 night in Nov 2025

6/10 Okay

Yanisleidy

Stayed 4 nights in Nov 2025

8/10 Good

Ajay

Stayed 1 night in Nov 2025

10/10 Excellent

jennifer

Stayed 2 nights in Nov 2025

8/10 Good

Jaime Alberto

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and welcoming staff, Room was spot on. Shower pressure was great, plenty of hot water. Bell team and concierge were great and accommodating. All F&B outlets were great and food quality was on point. I do recommend more staff to assist at the market as there were noticeable delays in the AM. POV -,your staff does need to let guest know that gratuity is included. Being a GM myself in South Beach at a luxury property it’s part of our SOP that the service charge has already been added for convenience and that the staff make the guest aware. Therefore any additional tip is at the guests discretion . The team has the habit of placing the 3rd receipt in the back so unless you comb through the charges most unsuspected guests will leave an additional tip not realizing the tip was already added. I get why they do it but it can leave a bad taste in a guests experience should they realize this during their itemizing of their bill. Your a convention hotel and therefore overtipping is not something companies will reimburse. Overall a great stay and thankful for your hospitality. We will be back and will highly recommend your property.
Stayed 5 nights in Nov 2025

10/10 Excellent

Celitha

Stayed 1 night in Nov 2025

10/10 Excellent

Andrew

Stayed 3 nights in Nov 2025

8/10 Good

Jane

Stayed 3 nights in Oct 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Joanna

Stayed 1 night in Oct 2025

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Pretty resort. Friendly staff.
Stayed 1 night in Oct 2025

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