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Hotel Casa Tortuga Tulum Cenotes Park Inclusive

3.0 star property
Hotel with 2 restaurants, 8-minute walk to Cenote Tortugas
VIP Access

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Photo gallery for Hotel Casa Tortuga Tulum Cenotes Park Inclusive

Ecotours
Superior Quadruple Room, 2 Double Beds | 1 bedroom, blackout drapes, free WiFi, bed sheets
Deluxe Suite | 1 bedroom, blackout drapes, free WiFi, bed sheets
Balcony
2 outdoor pools, open 9:00 AM to 10:00 PM, sun loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Bar
  • All inclusive
  • Pool
  • Parking included
  • Air conditioning

Explore the area

View in a map
Carretera Federal Playa del Carmen, Tulum, Tulum, QROO, 77780
  • Place, Xel-Há Park
    ‪7 min drive‬
  • Place, Soliman Bay
    ‪10 min drive‬
  • Place, Cenote Manatí
    ‪10 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪123 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Double Room - Adults only

Deluxe Double Room - Adults only | 1 bedroom, blackout drapes, free WiFi, bed sheets

Deluxe Double Room - Adults only

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Studio

Basic Studio | 1 bedroom, blackout drapes, free WiFi, bed sheets

Basic Studio

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Quadruple Room, 2 Double Beds

Superior Quadruple Room, 2 Double Beds | 1 bedroom, blackout drapes, free WiFi, bed sheets

Superior Quadruple Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 1 King Bed

1 bedroom, blackout drapes, free WiFi, bed sheets

Superior Double Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Suite

Comfort Suite | 1 bedroom, blackout drapes, free WiFi, bed sheets

Comfort Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite | 1 bedroom, blackout drapes, free WiFi, bed sheets

Deluxe Suite

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Twin Sofa Bed

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  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
7.6 out of 10, Good, 1,004 reviews
$320 nightly
The price is $320
Nov 30 - Dec 1
Total with taxes and fees
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About the neighborhood

Tulum

Cenote Tortugas is a short stroll from Hotel Casa Tortuga Tulum Cenotes Park Inclusive, and other popular attractions like Tulum National Park are within a few miles (5 km). This 12-room, 3-star hotel welcomes guests with 2 outdoor pools, 2 restaurants, and free in-room WiFi.

What's nearby

  • Tulum National Park - 2 min drive - 2.0 miles
  • Cenote Manatí - 4 min drive - 2.7 miles
  • Soliman Bay - 5 min drive - 2.7 miles
  • Xel-Há Park - 6 min drive - 4.7 miles
  • Tulum Mayan Ruins - 8 min drive - 7.0 miles

Getting around

  • Tulum Intl. Airport (TQO) - 57 min drive

Restaurants

  • ‪Chula Vista - ‬8 min drive
  • ‪Xula Vista Restaurant - ‬8 min drive
  • ‪World Cafe - ‬5 min drive
  • ‪Seaside Grill - ‬5 min drive
  • ‪La Cocina Del Pueblo - ‬8 min drive

About this property

Hotel Casa Tortuga Tulum Cenotes Park Inclusive

Hotel with 2 restaurants, 8-minute walk to Cenote Tortugas
Guests staying at Hotel Casa Tortuga Tulum Cenotes Park Inclusive enjoy 2 outdoor pools, free WiFi in public areas, and a terrace. If you drive, take advantage of free parking. Front-desk staff can help with tours or tickets, and provide local restaurant recommendations. Additional amenities include a picnic area and a garden.
60-cm plasma TVs come with digital channels, and guests can stay connected with free WiFi. Ceiling fans and wardrobes or closets are also standard. Housekeeping is available once per stay.
2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to 1:00 PM for a fee: MXN 350 for adults and MXN 350 for children
  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge

Things to do

  • 2 outdoor pools
  • Ecotours

Family friendly

  • 2 outdoor pools
  • Mini-fridge

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (once per stay)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor entertainment area
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Humane treatment of captive wild animals
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 60-cm plasma TV with digital channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 350 for adults and MXN 350 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 20 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 20
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 20 years old.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Cenote Casa Tortuga Tulum
Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel
Hotel Casa Tortuga Tulum Cenotes Park Inclusive Tulum
Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel Tulum

Frequently asked questions

Is free cancellation available at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Hotel Casa Tortuga Tulum Cenotes Park Inclusive offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

What's there to see within easy reach of Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

This hotel is located in Tulum, just steps from LabnaHa Ecopark Adventures and Cenotes Labnaha, and within a short walk of Maya Adrenaline. You'll also find Tulum National Park and Soliman Bay within a short drive.

Is parking available on site at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Yes, uncovered self parking is offered for free at the hotel.

Does Hotel Casa Tortuga Tulum Cenotes Park Inclusive have a casino?

No, Hotel Casa Tortuga Tulum Cenotes Park Inclusive doesn't have a casino.

Is there an indoor pool at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 9:00 AM and 10:00 PM.

What will couples enjoy most about a stay at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

There are plenty of amenities for couples at this hotel, including 2 outdoor pools, a bar, and 2 restaurants.

Does Hotel Casa Tortuga Tulum Cenotes Park Inclusive have a hot tub?

Yes, some guestrooms at this hotel feature private spa tubs.

Does Hotel Casa Tortuga Tulum Cenotes Park Inclusive feature a restaurant that includes a breakfast menu?

Yes, Hotel Casa Tortuga Tulum Cenotes Park Inclusive has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Hotel Casa Tortuga Tulum Cenotes Park Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Casa Tortuga Tulum Cenotes Park Inclusive.

Are there connecting rooms at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

The closest major airport to Hotel Casa Tortuga Tulum Cenotes Park Inclusive is Tulum Intl. Airport (TQO), which is about 19.3 mi away.

Are there rooms with balconies at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Yes, some guestrooms at this hotel offer a deck where guests can enjoy garden or pool views.

Reviews

Hotel Casa Tortuga Tulum Cenotes Park Inclusive Reviews

8.6

Excellent

8.8/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 33 out of 54 reviews
Rating 8 - Good. 9 out of 54 reviews
Rating 6 - Okay. 6 out of 54 reviews
Rating 4 - Poor. 2 out of 54 reviews
Rating 2 - Terrible. 4 out of 54 reviews

Reviews

8/10 Good

Lizbeth Cortes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Hotel Casa Tortuga was wonderful. The staff was kind and it's a clean place.
Stayed 8 nights in Aug 2025

6/10 Okay

Marilyn

Stayed 1 night in Jul 2025

10/10 Excellent

Alejandra

Stayed 1 night in Jul 2025

10/10 Excellent

Gicel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place was 10/10 for us! My family and I were excited about this vacation and to be honest, this place exceeded our expectations. It was affordable, and all of the staff were very nice people! I'd definitely recommend going. We will definitely be back!
Stayed 3 nights in Jul 2025

10/10 Excellent

Perla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Kendra

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Beautiful Concept but Not Ready for Guests

We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes. When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed. We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi. We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.
Stayed 1 night in Jul 2025

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Roberto

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Jun 2025

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.
Stayed 2 nights in Jun 2025

10/10 Excellent

Julieta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, new hotel, tucked in back of Cenotes Park, which visit is included with stay. Marvelous experience. Beautiful pool, very quiet. Near Tulum and many other cenotes and Mayan sites.
Stayed 1 night in May 2025

10/10 Excellent

Michael

Stayed 1 night in May 2025

4/10 Poor

Jessica

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

Cesar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much.
Stayed 1 night in Apr 2025

6/10 Okay

Monica

Traveled with family
Disliked: Property conditions & facilities
Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.
Stayed 2 nights in Jul 2024

10/10 Excellent

Kevin

Liked: Property conditions & facilities
The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ericka

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place and the rooms are amazing!
Stayed 3 nights in May 2023

10/10 Excellent

Silvia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not able to explore all the amenities due to my limited stay but I appreciate the options given. The room was excellent.
Stayed 1 night in Mar 2022

8/10 Good

Brad A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Read the fine print!

Hidden costs, final price was much more than advertised. The rest of the stay was great, loved the cenote experience!
Stayed 2 nights in Feb 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service
Even though I reserved and paid on Expedia they didn’t validate it and had to pay again . The worker was very disorganized. Location is nice so it was a bit disappointing.
Stayed 1 night in Jul 2021

8/10 Good

Jackielin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing i spent the extra 400 peseos got a suite right in front of the pool! Had dinner on the balcony.. mosquitos had dinner as well but was still amazing. You get a free entrance to cenote tortuga we took n ice chest some beer and bought a pizza up there great day i cant describe how beautiful it waz not to crowded either . Theres a restaurant and a store onsite its a litle expensive but it to be expected we went to the oxxo or the supermarket in tulum 20 minutos to get 50cent tacos then took them back fire 🔥 fire 🔥 (means amazing) expect to spend the whole day there they have a lazy river tour ..im NOT a tour guy i like drinking beer n maken my own way but this tour is cool 😎 next time ill bring a floating ice chest..also for the teenagers it has platforms to jump off into the cenote ,nothing crazy mom the worrier ..tallest 1 is like 10 feet and they make you where a life jacket
Stayed 1 night in Feb 2021

8/10 Good

Liping

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

tay if you like the cenote

We booked it because of its location, which turned out to be the best feature of it. The ground is nicely maintained. We participated the tour. The water in cenote is pristine with many fishes. Staying in hotel saved us 50%, about $10 person each for the tour. The tour guide is just so-so, all we got from him is “put your shoes in this basket; you have 15 min in this cenote”. The next morning we got to the cenote early and enjoyed it all by ourselves for about 1 hour. It is surreally beautiful. The basic quadruple room has two double beds and a kitchenette. AC was fine. Wifi was on during day time but not working in the evening—I think too many people tried to use it in the evening There are dinnerware but almost no pots and certainly no cutting knife and the stove cannot be light up so do not plan cooking there. Toilet was clogged each every time (we did not out the tissue in). We used the plunge but in the morning even plunge did not work. We used the one in reception.
Stayed 2 nights in Dec 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-The close proximity to the cenotes was great and they include access to one Cenote and they give a discount for the 4 Cenote tour. The price of the hotel for the area is good especially when your friends are getting married at dreams tulum which costs 400$ USD/night. —The dogs barking all night is the main problem (loud barking dogs all night long)and also being so far from town. -You can stand on the side of the road and flag down a collictivo (shuttle van) for 25$ Mexican. If you take taxis in this area they will cost you around 300-500$ MXN that is very expensive.
Stayed 2 nights in Jan 2020

8/10 Good

LUZ ELENA

Liked: Cleanliness, staff & service, amenities
El Sky no estaba pagado jejeje y la regadera no dispensaba el agua caliente constantemente solo duraba intérnalos de 2 a 3 minutos todo lo demás recorrido en cenotes 10 de 10 guías el agua etc, muy espectacular los señores y cuevas subterráneas.
Stayed 2 nights in Jul 2025

10/10 Excellent

ROBERTO VALENCIA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
EL SERVICIO Y LA SEGURIDAD DEL LUGAR, AMABLES Y ATENTOS.
Stayed 3 nights in Jun 2025

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