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Phoenix by Kan

3.0 star property

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Photo gallery for Phoenix by Kan

Design Double Room, 1 King Bed, Garden View | Terrace/patio
Design Double Room, 1 King Bed, Garden View | Egyptian cotton sheets, premium bedding, free minibar items
Body treatments, deep-tissue massages, body wraps, facials, massages
Body treatments, deep-tissue massages, body wraps, facials, massages
Body treatments, deep-tissue massages, body wraps, facials, massages

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • On private beach
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Carr. Tulum - Boca Paila Km 11, Sian Kaan, Tulum, QROO, 77780
  • Place, Tulum Beach
    ‪3 min walk‬
  • Place, Playa Paraiso
    ‪13 min drive‬
  • Place, Tulum Mayan Ruins
    ‪19 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪62 min drive‬

Room options

View all photos for Design Double Room, 1 King Bed, Garden View

Design Double Room, 1 King Bed, Garden View | Egyptian cotton sheets, premium bedding, free minibar items

Design Double Room, 1 King Bed, Garden View

  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Double Room, 1 King Bed, Sea View

Junior Double Room, 1 King Bed, Sea View | Egyptian cotton sheets, premium bedding, free minibar items

Junior Double Room, 1 King Bed, Sea View

  • Ocean view
  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Double Room, 1 King Bed, Garden View

Junior Double Room, 1 King Bed, Garden View | Egyptian cotton sheets, premium bedding, free minibar items

Junior Double Room, 1 King Bed, Garden View

  • Garden view
  • 230 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Tulum

Located in Zona Hotelera, Phoenix by Kan is next to popular attractions like Sian Ka'an Biosphere Reserve and Tulum Beach. This 7-room, 3-star hotel has free breakfast along with conveniences like a private beach and free in-room WiFi.

What's nearby

  • Tulum Beach - 3 min walk - 0.2 miles
  • Las Palmas Public Beach - 12 min drive - 7.7 miles
  • Playa Paraiso - 13 min drive - 8.1 miles
  • Playa Ruinas - 19 min drive - 9.0 miles
  • Tulum Mayan Ruins - 19 min drive - 10.7 miles

Getting around

  • Tulum Intl. Airport (TQO) - 71 min drive

Restaurants

  • ‪Ilios | Greek restaurant in Tulum - ‬4 min drive
  • ‪Rosa Negra Tulum - ‬4 min drive
  • ‪ARCA - ‬3 min drive
  • ‪La Popular - ‬17 min walk
  • ‪Casa Banana - ‬3 min drive

About this property

Phoenix by Kan

Guests of Phoenix by Kan enjoy features like a private beach, free WiFi in public areas, and spa services. If you plan to drive, free parking is available. Front-desk staff can assist with concierge services and luggage storage. Other amenities at this beach hotel include coffee/tea in a common area, a terrace, and a garden.
Guests can expect to find free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in Egyptian cotton sheets. Other amenities include furnished balconies or patios, sitting areas, and private yards. Change of towels is available on request.
Recreational amenities at the hotel include a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, facials, body wraps, and body treatments.

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  • Breakfast included
  • Parking included
  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 9:00 AM to noon
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • Bicycle rentals
  • Scooter/moped rentals

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a private beach
  • Terrace

Spa

  • Body wraps
  • Deep-tissue massages
  • Facials

Accessibility

  • Area rugs in room
  • Hardwood flooring in room
  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Chef service
  • Free bottled water
  • Free minibar (limited items)
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Laptop-compatible safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability

Check-out

Check-out before 11:30 AM
Late check-out subject to availability

Special check-in instructions

The front desk is open daily from 9:00 AM - 5:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from April 21 2024 to December 31 2024 (dates subject to change).

Access methods

Front desk (limited hours), key retrieval

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 75.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 200 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: USD 75.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM
  • Check-out: 11:30 AM
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.

Property is also known as

Casa Phoenix Tulum
Phoenix by Kan Hotel
Phoenix by Kan Tulum
Casa Huna Tulum Beach
Phoenix by Kan Hotel Tulum

Frequently asked questions

What's there to see close to Phoenix by Kan?

This hotel is situated in Zona Hotelera, just steps from Tulum Beach and Sian Ka'an Biosphere Reserve. You'll also find Tulum National Park and Ven a la Luz Sculpture within a short drive.

Is parking available on site at Phoenix by Kan?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Phoenix by Kan?

Spa services at the hotel include deep-tissue massages, body wraps, and facials.

Does Phoenix by Kan feature a casino on the premises?

No, Phoenix by Kan doesn't have a casino.

Will I find an indoor pool at Phoenix by Kan?

No, there is no indoor pool at this hotel.

Is Phoenix by Kan a good place to stay for couples?

At this beachfront hotel, there are many amenities for couples, including Champagne service and access to a chef in each guestroom with some featuring ocean views.

Are there hot tubs at Phoenix by Kan?

No, this hotel doesn't have a spa tub.

Does Phoenix by Kan have a restaurant with a breakfast menu?

Yes, Phoenix by Kan serves free continental breakfast each morning from its restaurant.

Will Phoenix by Kan allow pets to stay for free?

No, pets aren't allowed at Phoenix by Kan though service animals are welcome.

Are there connecting rooms at Phoenix by Kan?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Phoenix by Kan?

The closest major airport to Phoenix by Kan is Tulum Intl. Airport (TQO), which is about 12.9 mi away.

Can I book a room with a balcony at Phoenix by Kan?

Yes, every guestroom at Phoenix by Kan comes with a furnished balcony with some featuring ocean or garden views.

Phoenix by Kan Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 8 out of 10 reviews
Rating 8 - Good. 1 out of 10 reviews
Rating 6 - Okay. 0 out of 10 reviews
Rating 4 - Poor. 0 out of 10 reviews
Rating 2 - Terrible. 1 out of 10 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Gunnar L

Easy going - happy vibes

Great for easy going travellers. Many things to like and some not so much. Cozy atmosphere and friendly staff. Water cut-off a couple of times, ran out of food and wine in the restaurants. Easy to fix the issues. I like it.
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Stayed 3 nights in Jan 2024

10/10 Excellent

Julian

Stayed 4 nights in Dec 2023

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Casa Phoenix for this amazing experience. This hotel is located on the best beach inside the natural reserve. The service and the food was amazing. Can’t wait to be back next summer!

10/10 Excellent

Carl, Stockholm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is magical. It is located in the raw un-touched part of Tulum. INSIDE the Sian Kaan natural reserve. Small restaurant with a bar and a beautiful beach with sun-beds. At night its just a bliss hearing the waves and watching the stars. I really recommend this property as to something different and special in Tulum.

10/10 Excellent

Hanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vakkert rett på stranden i Tulum

Nydelig lite hotell på stranden lengst sør på Tulum beach, i naturreservatet. Trenger ikke sko, går i sanden. 7 små hytter, 14 sengeplasser. Veldig koselig. Stille og rolig.
Stayed 2 nights in Apr 2024

2/10 Terrible

Brice

Stayed 7 nights in Jan 2024

10/10 Excellent

HARUBI A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena ubicación

Muy bonito
Stayed 2 nights in Dec 2023

10/10 Excellent

DAMIEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon séjour

L’Hôtel est idéalement situé dans la réserve de Sian Kaan, avec son accès privé à la plage paradisiaque, les réveils sont magiques. Les chambres sont bien aménagées tout en respectant l’écosystème. Enfin, on a adoré la disponibilité et la sympathie de Lucas toujours présent à la moindre demande / question
Stayed 2 nights in Mar 2023