Aparthotel

The Waves Tulum

Hotel with 4 outdoor swimming pools, near Tulum National Park

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Where to?

Dates

June 2025

July 2025

Deluxe Studio With Large Balcony | Private kitchen | Stovetop, toaster, blender, cookware/dishes/utensils

Deluxe Studio With Large Balcony | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Deluxe One Bedroom Apartment Private plunge Pool | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Overview
Rooms
Location
Policies

Very good

Popular amenities

Hot Tub
Pet friendly
Pool

Explore the area

Avenida KukulkanRegion 1, Mz. 32, Lt. 1, Tulum, ROO, 77760

Tulum National Park
‪3 min drive‬
Tulum Mayan Ruins
‪9 min drive‬
Playa Paraiso
‪9 min drive‬
Tulum Intl. Airport (TQO)
‪48 min drive‬

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Room options

Deluxe Studio With Large Balcony

667 sq ft
Sleeps 4
2 Twin Beds and 1 Large Twin Sofa Bed

Deluxe Penthouse Studio Rooftop Pool

872 sq ft
Sleeps 3
1 Queen Bed OR 1 Large Twin Sofa Bed

Deluxe Penthouse Apartment With Rooftop Pool

1302 sq ft
Sleeps 6
2 King Beds and 1 Large Twin Sofa Bed

Deluxe Studio With Private Plunge Pool

538 sq ft
Sleeps 3
1 King Bed OR 1 Large Twin Sofa Bed

Deluxe Large Penthouse Apartment Rooftop Pool

1539 sq ft
Sleeps 6
1 King Bed, 1 Queen Bed and 1 Large Twin Sofa Bed

Signature Studio Private Plunge Pool

398 sq ft
Sleeps 2
1 King Bed

Signature Studio With Balcony

334 sq ft
Sleeps 2
1 King Bed

Deluxe One Bedroom Apartment Private plunge Pool

775 sq ft
Sleeps 4
1 King Bed and 1 Large Twin Sofa Bed

About the neighborhood

Tulum

Located in Zama, The Waves Tulum is within a few miles (5 km) of popular sights such as Tulum Beach and Tulum Mayan Ruins. This 98-room, 4-star hotel welcomes guests with 4 outdoor pools, a full-service spa, and free in-room WiFi.

View more Aparthotels in Tulum

What's nearby

Tulum National Park - 3 min drive - 1.3 miles
Tulum Beach - 8 min drive - 4.4 miles
Las Palmas Public Beach - 8 min drive - 3.5 miles
Tulum Mayan Ruins - 9 min drive - 4.0 miles
Playa Paraiso - 9 min drive - 4.0 miles

Getting around

Tulum Intl. Airport (TQO) - 42 min drive

Restaurants

‪Sukhothai - ‬12 min walk
‪La Consentida - ‬11 min walk
‪Taqueria el Sabor Mexicano - ‬12 min walk
‪The OG´s Tulum - ‬9 min walk
‪Tomazen - ‬11 min walk

About this property

The Waves Tulum

Hotel with 4 outdoor swimming pools, near Tulum National Park

Guests of The Waves Tulum have access to a full-service spa, 4 outdoor pools, and a children's pool. There's limited parking and an airport shuttle. The 24-hour front desk has staff standing by to help with tours/tickets and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include a gym, 2 hot tubs, and a sauna.

Guests can expect free WiFi and 42-inch Smart TVs with digital channels. Beds sport down comforters and bathrooms offer hair dryers. Balconies or patios, stovetops, and safes are also standard. Change of towels is available on request.

4 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Languages

English, Spanish

Similar properties

Pool
Free WiFi
Restaurant
Air conditioning

Property amenities

Internet

Available in all rooms: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge)
Limited onsite parking
Wheelchair-accessible parking and van parking available
Onsite parking options include a garage

Food and drink

Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 17 for adults and USD 7 for children

Things to do

2 hot tubs
4 outdoor pools
Bicycle rentals
Children's pool
Designer stores
Full-service spa
Gym
Sauna
Steam room

Family friendly

4 outdoor pools
Children's pool
Pool toys

Conveniences

24-hour front desk
Guidebooks
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance

Outdoors

Garden
Pool loungers

Full-service spa

3 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
In-room massages
Outdoor treatment areas
Prenatal massages
Reflexology
Sports massages
Swedish massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

At least 80% of food locally-sourced
Built in 2021
Designated smoking areas
Humane treatment of captive wild animals
Locally-owned and organized tours and activities
Renovated entire property - October 2022
Traditional architecture
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Down comforter
Hypo-allergenic bedding

Bathroom

Hair dryer
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

42-inch smart TV with digital channels
Streaming services

Food and drink

Blender
Chef service
Cookware, dishware, and utensils
Limited room service
Restaurant dining guides
Stovetop
Toaster
Wet bar

Air conditioning
Electrical adapters
Energy-saving switches in guestrooms
Iron/ironing board
Phone
Printer
Reusable coffee/tea filters
Safe
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property welcomes pets for free
Dogs only
Pets may not be left unsupervised
Food and water bowls are available
Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for full breakfast: approximately USD 17 for adults and USD 7 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses a grey water recycling system

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
This property uses a grey water recycling system.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
No cribs or infant beds are available.

Property is also known as

The Waves Tulum Tulum

The Waves Tulum Aparthotel

The Waves Tulum Aparthotel Tulum

Frequently asked questions

Is free cancellation available at The Waves Tulum?

The Waves Tulum offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What can I see near The Waves Tulum?

This hotel is situated in Zama within a short 11-minute walk of Dos Aguas Park. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

Is there parking available at The Waves Tulum?

Yes, there is accessible parking and bicycle parking available.

Is there a spa at The Waves Tulum?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, aromatherapy, and reflexology.

Does The Waves Tulum feature a casino on the premises?

No, The Waves Tulum doesn't have a casino.

Is there an indoor pool at The Waves Tulum?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools and 2 hot tubs.

What amenities will couples enjoy at The Waves Tulum?

There are many amenities for couples at this hotel, including in-room massages and access to a chef as well as 4 outdoor pools.

Does The Waves Tulum have a hot tub?

Yes, this hotel has 2 spa tubs.

Does The Waves Tulum have a restaurant that serves breakfast?

The Waves Tulum offers a full breakfast each morning for a surcharge though there is no restaurant.

Does The Waves Tulum allow pets to stay free of charge?

Yes, dogs stay free at The Waves Tulum and the property also provides food and water bowls.

Does The Waves Tulum have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from The Waves Tulum?

The closest major airport to The Waves Tulum is Tulum Intl. Airport (TQO), which is 25.6 mi away (42 minutes by car).

Can I book a room with a balcony at The Waves Tulum?

Yes, every guestroom at The Waves Tulum comes with a balcony with some featuring pool views.

The Waves Tulum Reviews

8.2

Very Good

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

Sara

Traveled with partner

Mar 15, 2025

Liked: Staff & service

Disliked: Property conditions & facilities

Part of the hotel it seems that they don’t work on it so it looks like is going down, like the area of the pool, the cenote that it’s inside the hotel. Room had a lot of humidity and it smell bad the first day we got there, and by the 3rd day the smell got worst. In the other hand rooms are confortable, the jacuzzi on our balcony was good, the ambient was nice, workers were very friendly and helpful.

Stayed 4 nights in Mar 2025

2/10 Terrible

Corrina

Traveled with partner

Mar 9, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel was not only filthy ( i lost a flip flop and looked under the bed and there was trash and dirt) but broken down. Our toilet didnt work for 3 days, forcing us to check out early and they refused to refund us. No staff at pool bars and breafast hours were changed or cancelled without notice. Absolutely horrible experience

Stayed 8 nights in Feb 2025

2/10 Terrible

Dan

Traveled with group, Traveled with partner, Traveled with family

Mar 7, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I DO NOT RECOMMEND THIS PLACE ANY LONGER. This was my second stay here. First was when they first opened and management and facilites were so much better. I chose this place because of my past experience but new management and staff are horrible. Pools and plunge pools are disgustingly dirty. Hot tubs don’t work, a lot of metals like showers and hand railings are rusted, front desk are very rude and did not want to accomodate to any of our complaints. Couches had stains, bed sheets had stains. Walls had mold and the cold pools in the rooms were filled with mildew. Out of the 6 nights we stayed they only cleaned my room 3 times even though I would leave a tip daily and all they would do is fix the bed and take the tip. They would not refresh any towels and I had to beg the front desk for fresh towels. The place is starting to be ran down and I’m sure the rest of my party that I convinced to stay here will leave the same review as they all had terrible experience with this hotel team staff. Do yourself a favor and just pick another property. It’s become more in an economical price for a reason now but there’s plenty to choose from around the area that’s better staffed and have more to offer to ensure your stay will be amazing.

Stayed 4 nights in Feb 2025

2/10 Terrible

Dan

Traveled with group, Traveled with partner, Traveled with family

Mar 5, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

DO NOT BOOK A STAY AT THIS PROPERTY! The girls managing the front desk are rude, they did not want to help or accommodate with my complaints. The hotel facilities and rooms are falling apart. The rooms are dirty, stains on beds and furnitures. They even stole a watch from me, they did not want to give it back unless I was able to provide a photo even though I described every single detail about the watch. I had my whole wedding party stay here and they all had horrible experiences. I can’t wait til all of my 40 guests write a review about their stay as well.

Stayed 6 nights in Feb 2025

2/10 Terrible

Richard

Feb 17, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Waves

The road to get to the hotel is a dirt road and would break your cars muffler if you are not careful. The pool was green and dirty, this included all the of 3 of the pools. They did not have a bartender at the pool and the location could not be any worse as it’s in the middle of a slum. It’s such a bad hotel we left after two nights , and our stay was for 4 nights. I had to go Cancun. The lady at the register was the most unhelpful person, we asked for her to provide Expedia phone number and she could not help with anything:

Stayed 4 nights in Feb 2025

6/10 Okay

Sarah

Traveled with partner

Feb 16, 2025

Disliked: Amenities, property conditions & facilities

We enjoyed our time at the Waves, however it was mostly a place to rest our heads. We are avid scuba divers and had dives booked up and down the coast making this location central. We still had a few monitor issues. Our room was cleaned yesterday but NO(yesc I said NO) towels were left at all, so we had to shiver dry. Not to mention the shower water was cold every day. We had issues with our key and had to stop by the office daily to get access to our room. We paid for extra breakfast and I would suggest avoiding that unless you don’t plan to leave the property. Many good restaurants walking distance to the hotel for very reasonable prices. Make sure you drop yourself a pin trying to get back so you can easily navigate the roads with a rental car if you choose. We also had NO patio furniture which was annoying when we wanted a relaxed day in the sun on our pent house suite. One chair and a small table for two people is ridiculous. Poool was broken…Other than that, it was pleasant. Wi

Stayed 1 night in Feb 2025

4/10 Poor

Akeisha

Traveled with group, Traveled with family

Jan 27, 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

The staff at The Waves Tulum were incredibly kind and accommodating, which was the highlight of our stay. However, the property itself was extremely disappointing. The private pools were unusable due to mold and poor maintenance, the dishes in the cabinets were dirty, and even the towels provided were unclean. While the bed and sleeping areas were presentable, the overall lack of upkeep made the experience far from enjoyable. This property desperately needs better management and maintenance to match the hospitality of the staff.

Stayed 4 nights in Jan 2025

6/10 Okay

Sherrell

Traveled with partner

Jan 24, 2025

Disliked: Amenities

The good thing is that the room does look exactly as pictured. There are a few convience stores and tiny restaurants within daytime walking distance. However the hotel has no restaurant, the swim up bar as advertised is there- you just have to bring your own drinks. If you’re traveling solo this isn’t for you. The only entry way to the hotel was full of huge mud puddles. We rented an atv to get around and they forced us to park in garage- more mud puddles to access, when there was bike parking in front of hotel.

Stayed 3 nights in Dec 2024

4/10 Poor

Maria

Traveled with family

Jan 17, 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Stayed 2 nights in Jan 2025

8/10 Good

Michael

Traveled with partner

Jan 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pretty room, many good amenities and not too far from tulum centro.

Stayed 2 nights in Jan 2025

8/10 Good

Andres, kenneth city

Traveled with partner

Jan 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent customer service

8/10 Good

Willis Charles

Jan 9, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 6 nights in Dec 2024

4/10 Poor

Lakeisha, Bakersfield

Jan 8, 2025

Stayed 1 night in Nov 2024

2/10 Terrible

Jose Antonio

Traveled with partner

Jan 5, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Awful I wouldn’t recommend it

Stayed 7 nights in Dec 2024

10/10 Excellent

Jose Luis

Traveled with family

Jan 4, 2025

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

Las habitaciones están nice,pero el hotel tiene las piscinas sucias,pintura descuidada no hay bar no hay restaurante todo lo tienes que hacer afuera y el taxi es costoso y todo queda lejos para ir caminando.no hay actividades en fin,yo no volveria a quedarme....el hotel tiene potencial para ser buenisimo pero alguién tiene que desear ponerlo a funcionar y ahora mismo no es el caso...la llave del cuarto hay que programarla todos los dias y el agua caliente se gasta en un baño........yo le doy 2 ☆ en general

Stayed 7 nights in Dec 2024

2/10 Terrible

Amber Shaheedah

Traveled with partner

Jan 2, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I stayed at this hotel last in 2023 and twice before that. The hotel has gone from a 5 to a -1. No one is keeping the grounds kept. Pool is nasty, bathroom is nasty, has stains on the walls. I didn’t even stay here this last booking. We walked into the room and walked right out and stayed somewhere else! Expedia is trying to contact them for my refund. The pictures need to be updated to what the hotel looks like NOW! No pool bar and I wldnt even put a dirty shirt into that pool. Staff told me that property management companies are fighting over the property and that one company does not care how the property looks because it still gets bookings by misleading customers with these pictures. DO NOT STAY HERE.

Stayed 4 nights in Dec 2024

8/10 Good

Virginie

Traveled with family

Jan 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room is very nice, well-decorated but poorly equipped (e.g. kitchen without saucepans or salad bowls). The jacuzzi and pool are not heated. The access road is full of holes and borders a shantytown. Stray dogs can bark in the middle of the night, before you hear the neighboring rooster crow. Despite this, we had a very good stay.

Stayed 7 nights in Dec 2024

2/10 Terrible

Roxanne

Traveled with partner

Dec 25, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

3. Upon arriving at The Waves of Tulum hotel, we were supposed to have breakfast included. We got breakfast on the first day and then nothing. No service at all afterward. I won’t even comment on the cleanliness of the place. The so-called spa we were supposed to have in our room was unusable. The pools were dirty. The sheets were stained. The shower was filthy. No one came to clean our room after the first day. I wrote to the person in charge who royally ignored me. The inventory gives the impression of being in a bankrupt hotel or even the essential services are no longer now, especially in terms of cleanliness. Don't trust the photos otherwise you risk being scammed like us. And in general, take your precautions when you go to this country! Very bad experience !

Stayed 4 nights in Dec 2024

2/10 Terrible

Justin Xavier

Dec 19, 2024

Stayed 3 nights in Nov 2024

8/10 Good

Busisiwe

Dec 17, 2024

Liked: Staff & service, property conditions & facilities

Stayed 6 nights in Dec 2024

4/10 Poor

Raymond

Dec 14, 2024

Disliked: Cleanliness, property conditions & facilities

This property is very poorly managed and maintained. Service is almost non-existent and the cleanliness is to very low standards. The location is in the middle of low income housing where you would not expect to be. Highly not recommended if you are seeking anything above standard

Stayed 5 nights in Dec 2024

6/10 Okay

DAVID CORREA

Traveled with partner

Dec 13, 2024

Liked: Cleanliness, staff & service

Disliked: Amenities

I can't complain considering the cost. The property is clean and maintained. On the other side the services like towels or in place amenities are very limited.access to property is dirt around a poor area with lots of trash around. Local service team do the best they can to help. Again this place is OK if you are looking for a low cost place and do t care about other details

Stayed 4 nights in Dec 2024

2/10 Terrible

Giordano

Dec 9, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Terrible Service and Breakfast

Terrible breakfast. It says 'Continental Breakfast' but the service is poor. Limited options which is delivered at your room (fruit run out on the second day). The housekeeping service is poor and they did not change/renew used towels.

Stayed 8 nights in Nov 2024