Grand Hotel and Apartments Townsville

4.5 star property
Luxury hotel with a fitness center and an outdoor pool

Choose dates to view prices

Photo gallery for Grand Hotel and Apartments Townsville

Outdoor pool, pool umbrellas, sun loungers
Reception
Coffee/tea maker, electric kettle
Front of property
Premium bedding, minibar, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking available
  • Gym
  • Air conditioning
  • Free WiFi
  • Laundry

Explore the area

Map
8-10 Palmer Street, South Townsville, QLD, 4810
  • Queensland Country Bank Stadium
    ‪11 min walk‬
  • The Strand Beach
    ‪13 min walk‬
  • Magnetic Island Ferry Terminal
    ‪13 min walk‬
  • Townsville, QLD (TSV)
    ‪8 min drive‬

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Room options

Two Bedroom Apartment - Eco Green Stay

  • 915 sq ft
  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed

Premier One Bedroom Apartment

  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

Premier King Room

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

Stadium View King Room - Eco Green Stay

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

Premier One Bedroom Apartment - Eco Green Stay

  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

Stadium View King Room

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

Superior One Bedroom Apartment - Eco Green Stay

  • 570 sq ft
  • Sleeps 2
  • 1 King Bed

Superior One Bedroom Apartment (King and Sofa)

  • 570 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Superior Room - Eco Green Stay

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

Stadium View 1 Bedroom Apartment - Eco Green Stay

  • 570 sq ft
  • Sleeps 2
  • 1 King Bed

Two Bedroom Apartment

  • 915 sq ft
  • Sleeps 6
  • 2 King Beds OR 2 King Beds and 1 Double Sofa Bed

Superior Room

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

Premier King Room - Eco Green Stay

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

Stadium View 1 Bedroom Apartment

  • 570 sq ft
  • Sleeps 2
  • 1 King Bed

Superior One Bedroom Apartment (king and sofa) - Eco Green Stay

  • 570 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Superior One Bedroom Apartment

  • 570 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Townsville

Located in South Townsville within a short walk of Queensland Country Bank Stadium, Grand Hotel and Apartments Townsville is within a mile (2 km) of other popular sights such as Magnetic Island Ferry Terminal. This 106-room, 4.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a gym.

What's nearby

  • Queensland Country Bank Stadium - 11 min walk - 0.6 miles
  • Castle Hill - 12 min walk - 0.6 miles
  • The Strand Beach - 13 min walk - 0.7 miles
  • Magnetic Island Ferry Terminal - 13 min walk - 0.7 miles
  • Townsville Entertainment & Convention Centre - 18 min walk - 1.0 mile

Getting around

  • Townsville Station - 7 min drive
  • Townsville, QLD (TSV) - 16 min drive

Restaurants

  • ‪Cowboys Leagues Club - ‬5 min walk
  • ‪Victoria Bridge - ‬5 min walk
  • ‪Wild Rice Laos & Thai Cuisine - ‬5 min walk
  • ‪IMC Steak House - ‬1 min walk
  • ‪A Touch of Salt - ‬5 min walk

About this property

Grand Hotel and Apartments Townsville

Luxury hotel with a fitness center and an outdoor pool
At Grand Hotel and Apartments Townsville, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. Self parking is offered for AUD 15 per night. Front-desk staff can assist with securing valuables, dry cleaning/laundry, and tours or tickets. Other amenities at this luxury hotel include free newspapers, laundry facilities, and wedding services.
Guests can expect to find free WiFi and wired Internet, plus TVs with digital channels and pay movies. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include furnished balconies, iPod docks, and minibars. Weekly housekeeping is available.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Secured self parking on site (AUD 15 per night)
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • iPod dock
  • Pay movies
  • TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 8:00 AM - 6:00 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 15 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for AUD 30.0 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Secured self parking fee: AUD 15 per night
  • Rollaway bed fee: AUD 30.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-10:30 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite parties or group events are strictly prohibited.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Hotel Townsville
Grand Townsville
Townsville Grand Hotel
Grand Hotel Apartments Townsville
Grand Apartments Townsville
Grand Hotel and Apartments Townsville Hotel
Grand Hotel and Apartments Townsville South Townsville
Grand Hotel and Apartments Townsville Hotel South Townsville

Frequently asked questions

Are free cancellation options available at Grand Hotel and Apartments Townsville?

Grand Hotel and Apartments Townsville provides free cancellation on some room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Grand Hotel and Apartments Townsville?

As of May 30, 2025, prices found for a 1-night stay for 2 adults at Grand Hotel and Apartments Townsville on Jun 8, 2025 start from $106.98, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Grand Hotel and Apartments Townsville?

This hotel is situated in South Townsville within a short 12-minute walk of Queensland Country Bank Stadium and also 16 minutes on foot from Magnetic Island Ferry Terminal. You'll also find Castle Hill and The Strand Beach less than a mile away.

Is parking available on site at Grand Hotel and Apartments Townsville?

Yes, secured parking is offered for AUD 15 per night. Though parking is available on request, accessible parking is also available. You'll find a max of 1 space per unit.

Does Grand Hotel and Apartments Townsville have a casino?

No, Grand Hotel and Apartments Townsville doesn't have a casino.

Is there an indoor pool at Grand Hotel and Apartments Townsville?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Grand Hotel and Apartments Townsville?

Amenities that appeal to couples at this hotel include a minibar, premium bedding, and free Internet access.

Are there hot tubs at Grand Hotel and Apartments Townsville?

No, there isn't a spa tub at this hotel.

Does Grand Hotel and Apartments Townsville feature a restaurant that includes a breakfast menu?

No, Grand Hotel and Apartments Townsville doesn't have a restaurant that serves breakfast.

Does Grand Hotel and Apartments Townsville allow pets to stay for free?

No, pets aren't allowed at Grand Hotel and Apartments Townsville.

Are there connecting rooms at Grand Hotel and Apartments Townsville?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Grand Hotel and Apartments Townsville?

The closest major airport to Grand Hotel and Apartments Townsville is Townsville, QLD (TSV), which is 4.6 mi away (16 minutes by car).

Can I book a room with a balcony at Grand Hotel and Apartments Townsville?

Yes, every guestroom at Grand Hotel and Apartments Townsville comes with a furnished balcony with some featuring city views.

Does Grand Hotel and Apartments Townsville have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Grand Hotel and Apartments Townsville.

Grand Hotel and Apartments Townsville Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 574 out of 1001 reviews
Rating 8 - Good. 302 out of 1001 reviews
Rating 6 - Okay. 76 out of 1001 reviews
Rating 4 - Poor. 26 out of 1001 reviews
Rating 2 - Terrible. 21 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What I didn’t like I have gone for a swim about 2 years ago and back again and had a lot of trouble getting out of the pool with nothing to hang onto it definitely needs a rail for the elderly guess. Thanks Donna
Stayed 1 night in Feb 2025

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and staff were lovely and helpful thanks guys highly recommend
Stayed 1 night in Feb 2025

8/10 Good

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jan 2025

10/10 Excellent

Renay

Stayed 1 night in Dec 2024

8/10 Good

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Ivan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Tajinder

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to visit
Stayed 1 night in Dec 2024

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Ron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest place i have stayed in
Stayed 1 night in Dec 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very good and the car parking was very good
Stayed 2 nights in Dec 2024

10/10 Excellent

Maika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Nov 2024

10/10 Excellent

Linda

Stayed 1 night in Nov 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Donna

Liked: Cleanliness, property conditions & facilities, room comfort

Negatives over ride the positive

Positives- Hotel is in a great position for walking to restaurants and bars and is close to the stadium. Apartment was spacious and bed was comfortable. Option of a pillow menu if desired. Negatives- We had booked a 1 bedroom with balcony as per the pictures on the booking site and when at check in I confirmed the roommate told that was not what we had been allocated but we could pay an additional nightly fee to upgrade. Secure car parking is also not included in the rate and is an additional daily fee. So overall an additional $50 on top. After querying reception advised they would give us complimentary car parking and just charge the additional nightly room fee. We were happy with that,until, advertised in the elevator it states free on site parking (where available). At no time were either car park areas at even half capacity. On top of that when I received the tax invoice after check out I found they had afterall charged for 1 day parking and only comped 1. The air conditions automatically stops when balcony door is opened and could not change the temperature setting The over bath shower is very high to step in to and if you had mobility issues you would not be able to step in
Stayed 2 nights in Nov 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Kirsten

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Matthias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended but don't fall for the upselling

Nice hotel. Recommended. Only thing that annoyed me a bit was that the complimentary parking was already full. Instead of informing me I can park my car for free on the road behind the hotel I first got offered to purchase a paid parking spot for 25dollars a night. Why not be honest about it? "you can either park your car for free on the road or you can purchase a protected parking spot". Additionaly I don't think the upselling is ideal: "would you want to upgrade your room". Everyone who checked in was asked the same question. Everyone checked in late in the evening and booked only one night.
Stayed 1 night in Oct 2024

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities & really close to restaurants, cafes and shopping.
Stayed 2 nights in Oct 2024

6/10 Okay

Samantha

Business traveler
I got to my room and discovered they had put me in an accessible room, I had not booked this nor did I want an accessible room. I went back to reception and requested another room. They said they were fully booked and there were no other rooms. I told them I was not happy with this room and requested they move. After some time they moved me to a different room.
Stayed 2 nights in Oct 2024