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Hotel Chichen Itza

3.5 star property
Family-friendly hotel with free breakfast and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Chichen Itza

Lobby
Outdoor pool, pool umbrellas, sun loungers
Ecotours
Standard Double Room, Garden View, Poolside | Individually furnished, desk, iron/ironing board, bed sheets
Building design

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Laundry
  • 24/7 front desk

Explore the area

Map
Av. Principal Piste Num. 45, Piste, Tinum, YUC, 97751
  • Pyramid of Kukulkan
    ‪7 min drive‬
  • Court of the Thousand Columns
    ‪7 min drive‬
  • Cenote Ik kil
    ‪7 min drive‬

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Room options

View all photos for Standard Double Room, Garden View, Poolside

Individually furnished, desk, iron/ironing board, bed sheets

Standard Double Room, Garden View, Poolside

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, Patio, Pool View

Superior Room, Patio, Pool View | Individually furnished, desk, iron/ironing board, bed sheets

Superior Room, Patio, Pool View

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Pisté

Hotel Chichen Itza places you within 2 miles (3 km) of popular sights like Pyramid of Kukulkan and Court of the Thousand Columns. This 3.5-star hotel has 40 rooms and welcomes guests with free breakfast, an outdoor pool, and free self parking.

What's nearby

  • Pre-Hispanic City of Chichen-Itza - 3 min drive - 1.6 miles
  • Pyramid of Kukulkan - 7 min drive - 1.8 miles
  • Court of the Thousand Columns - 7 min drive - 1.8 miles
  • Cenote Ik kil - 7 min drive - 4.7 miles
  • Cenote Sagrado - 8 min drive - 1.8 miles

Getting around

  • Mérida International Airport (MID) - 108 min drive

Restaurants

  • ‪Restaurant Sac-Beh - ‬15 min walk
  • ‪Oxtun - ‬2 min drive
  • ‪Pueblo Maya - ‬4 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪Las Mestizas - ‬1 min walk

About this property

Hotel Chichen Itza

Family-friendly hotel with free breakfast and a 24-hour front desk
Guests of Hotel Chichen Itza enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and luggage storage. Other amenities at this family-friendly hotel include laundry facilities, a picnic area, and a porter/bellhop.
Guests can expect to find 29-inch LED TVs with cable channels. Other amenities include balconies, coffee makers, and phones. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Italian, Spanish

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • LOS ARCOS

Things to do

  • Outdoor pool

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Towels provided

Entertainment

  • 29-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 450

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out fee: MXN 450 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Chichen Itza Hotel
Hotel Chichen Itza
Hotel Chichen Itza Tinum
Chichen Itza Tinum
Hotel Chichen Itza Hotel
Hotel Chichen Itza Tinum
Hotel Chichen Itza Hotel Tinum

Frequently asked questions

Is a free cancellation option available at Hotel Chichen Itza?

Hotel Chichen Itza provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on Orbitz.

What can I see around Hotel Chichen Itza?

This hotel is located in Pisté within a short 6-minute walk of Ball Courts. You'll also find Pre-Hispanic City of Chichen-Itza and Court of the Thousand Columns within a short drive.

Will I be able to park at Hotel Chichen Itza?

Yes, uncovered self parking is offered for free at the hotel.

Does Hotel Chichen Itza include a casino?

No, Hotel Chichen Itza doesn't have a casino.

Is there an indoor pool at Hotel Chichen Itza?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Hotel Chichen Itza good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant.

Does Hotel Chichen Itza have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Chichen Itza have a restaurant that serves breakfast?

Yes, Hotel Chichen Itza serves free full breakfasts at LOS ARCOS each morning.

Will Hotel Chichen Itza allow pets to stay for free?

No, pets aren't allowed at Hotel Chichen Itza.

Does Hotel Chichen Itza have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Hotel Chichen Itza?

Yes, every guestroom at Hotel Chichen Itza comes with a balcony with some featuring garden or pool views.

Hotel Chichen Itza Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 358 out of 755 reviews
Rating 8 - Good. 274 out of 755 reviews
Rating 6 - Okay. 94 out of 755 reviews
Rating 4 - Poor. 19 out of 755 reviews
Rating 2 - Terrible. 10 out of 755 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy stay

We were a little nervous about this hotel, but it was absolutely fine. Helpful reception, food tasty and a welcoming swimming pool if it was too hot. I suspect most people coming here will stay only a night or two, and it is absolutely fine.
Stayed 1 night in Mar 2025

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
Walkable to Chichen Itza. Good breakfast served promptly by friendly staff. But overall property is tired and dated.
Stayed 1 night in Mar 2025

10/10 Excellent

Charles

Stayed 1 night in Mar 2025

10/10 Excellent

William R

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful property, Great Location

Beautiful property, rooms were nice and clean. Excellent location for going to the Chichen Itza site when it first opens (which is an excellent idea!)
Stayed 1 night in Feb 2025

6/10 Okay

Catherine

Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
Was ok.

6/10 Okay

Joanna

Perfect adequate for what we needed
Stayed 2 nights in Feb 2025

10/10 Excellent

Lee

Stayed 3 nights in Jan 2025

8/10 Good

Mark

Traveled with partner
Liked: Staff & service, property conditions & facilities
This hotelgets a mixed review. The place has helpful friendly front desk staff, a great outdoor breakfast service, and a nice view of a central pool and garden (accompanied by chorus of forest birds each evening). We were able to get easy taxi transport to the ruins site. The rooms are generally nice but a bit dark and damp, so check options once your arrive. There is an onsite restaurant (apart from the breakfast service) that serves bland tasteless food, but you can explore other restaurants along the stretch of road that it is on.
Stayed 1 night in Jan 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
This property was very well kept and had excellent friendly staff. The breakfast was awesome, freshly made watermelon juice,fresh sweet fruit, freshly baked sweet bread. No elevator but the staff took our luggage up.
Stayed 1 night in Jan 2025

8/10 Good

Kendell

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice and close to chichen itza. Staff were very helpful with questions we had. Room was a good for the one night we needed. We stayed here for our stop to chichen itza and it was comfortable for that. Furniture is outdated and the chairs by the pool could use being changed. Beds a bit hard but not terrible. The rooms could use some maintence just from being old but nothing major. It worked for our one night.
Stayed 1 night in Jan 2025

10/10 Excellent

Krishna

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Craig A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for an early start to enter Chichen Itza before all the buses show up.
Stayed 1 night in Jan 2025

6/10 Okay

Eliana, New York

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was very average. Nothing like the photos you see when you are booking the hotel. The rooms are old. The hotel didn’t even have water available for their customers. It was all available through $$$. Very convenient to visit Chichén Itzá for one day but that’s it. Wouldn’t stay a day longer.
Stayed 1 night in Jan 2025

4/10 Poor

Dan, El Paso

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Easy check in and check out. Included breakfast was fantastic. Nice property but needs some maintenance
Stayed 1 night in Jan 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t wait to come back again one day! The staff was amazing, Jose at the front desk was so helpful. The included breakfast was tasty. You could walk to Chichén Itzá pyramids from the hotel.
Stayed 2 nights in Dec 2024

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Jiale

Stayed 1 night in Nov 2024

10/10 Excellent

Daniel, Brooklyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. It’s very easy to reach Chichén Itzá, just a few minutes by car. The only problem was that the air conditioning made the room feel more humid. Maybe the filter needs to be cleaned or it’s something in the duct.
Stayed 3 nights in Dec 2024

10/10 Excellent

Roberta

Nice property.
Stayed 1 night in Nov 2024

6/10 Okay

Richard

Stayed 1 night in Oct 2024

6/10 Okay

Mariana

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice for a roadside hotel
Stayed 1 night in Oct 2024

6/10 Okay

Shalimar

Stayed 2 nights in Oct 2024

8/10 Good

Claus

Traveled with family
Liked: Cleanliness, staff & service
Very friendly staff. Helpful with rooms and trip to Chichen Itza. Rooms are basic and breakfast is very basic
Stayed 1 night in Oct 2024

8/10 Good

Marco

Stayed 2 nights in Sep 2024