Central Thailand Vacation Packages

We booked a room based on the pictures provided when making the reservation. However, when we arrived, we were not given the room we had booked. We were shown four different rooms, all of which looked the same, and none matched the room we had originally selected. We were then informed that the room we had booked was actually already occupied/booked out and that we would not be able to stay in the room we had paid for. This was extremely disappointing, as the room we received was not what was advertised or what we had booked based on the pictures provided.

Be careful staying here- we accidentally left a wallet (was closed) out while we were at the pool and had cash go “missing”. Hotel doesn't care, luckily it was only cash, passports and credit cards were left. We have cancelled our return stay as we dont feel safe.

Customer service was excellent, some stuff in the bathroom like shower was overflowing from the side of the bath onto the floor causing a mess.

The hotel does not meet the standards of a 5-star establishment; it appears to be closer to a 3-star rating. The property is rather small and dated, and the swimming pool is quite modest in size. The culinary offerings were merely satisfactory. The lower-level accommodations were dimly lit and situated very near the street. I will not be returning for another stay.