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Hotel Neo Gubeng - Surabaya by ASTON

Property class: 3

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Photo gallery for Hotel Neo Gubeng - Surabaya by ASTON

Front of property - evening/night
Standard Room | In-room safe, desk, laptop workspace, free WiFi
Superior Room | Room amenity
Breakfast area
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Laundry

Explore the area

View in a map
Jl. Jawa No.17-19, Surabaya, 60281
  • Place, Surabaya Plaza Shopping Mall
    ‪12 min walk‬
  • Place, Grand City Surabaya
    ‪17 min walk‬
  • Place, Tunjungan Plaza
    ‪19 min walk‬
  • Airport, Surabaya (SUB-Juanda)
    ‪22 min drive‬

Room options

View all photos for Standard Room

Standard Room | In-room safe, desk, laptop workspace, free WiFi

Standard Room

  • City view
  • 183 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Superior Room

Superior Room | In-room safe, desk, laptop workspace, free WiFi

Superior Room

  • City view
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About the neighborhood

Surabaya

Located in Surabaya Center, Hotel Neo Gubeng - Surabaya by ASTON is a leisurely stroll from sights such as Sharp Bamboo Monument and Dyandra Convention Center Surabaya. This 58-room, 3-star hotel welcomes guests with conveniences like a restaurant, free in-room WiFi, and concierge services.

What's nearby

  • Surabaya Plaza Shopping Mall - 12 min walk - 0.7 miles
  • Grand City Surabaya - 17 min walk - 0.9 miles
  • World Trade Centre - 18 min walk - 1.0 mile
  • Tunjungan Plaza - 19 min walk - 1.0 mile
  • Rumah Sakit Umum Daerah Dr. Soetomo - 3 min drive - 1.7 miles

Getting around

  • Margorejo Station - 6 min drive
  • Surabaya Gubeng Station - 16 min walk
  • Surabaya (SUB-Juanda) - 41 min drive

Restaurants

  • ‪Toko Kopi Tuku - ‬1 min walk
  • ‪Boncafe - ‬3 min walk
  • ‪Ayam Bakar Artomoro - ‬5 min walk
  • ‪Level Five - ‬5 min walk
  • ‪Cold N Brew - ‬4 min walk

About this property

Hotel Neo Gubeng - Surabaya by ASTON

Hotel Neo Gubeng - Surabaya by ASTON features free WiFi in public areas, meeting rooms, and spa services. Airport transportation is made easy with an airport shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a computer station, laundry facilities, and a banquet hall.
Guests can expect free WiFi and 32-inch LED TVs with cable channels. Bathrooms offer free toiletries and slippers. Electric kettles, safes, and phones are also available.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • A restaurant

Restaurants on site

  • Coffeeology

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Computer station
  • Meeting rooms

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
  • Check-in: 2:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Neo Gubeng Surabaya Hotel
Neo Gubeng Hotel
Neo Gubeng Surabaya
Neo Gubeng
Hotel NEO Gubeng - Surabaya Java
Hotel NEO Gubeng Surabaya Java
Neo Gubeng Surabaya
Neo Gubeng Surabaya By Aston
Hotel Neo Gubeng - Surabaya by ASTON Hotel
Hotel Neo Gubeng - Surabaya by ASTON Surabaya
Hotel Neo Gubeng - Surabaya by ASTON Hotel Surabaya

Frequently asked questions

What is there to do close to Hotel Neo Gubeng - Surabaya by ASTON?

This hotel is situated in Surabaya Center within a short 18-minute walk of Surabaya Plaza Shopping Mall and also 18 minutes on foot from Submarine Monument. You'll also find Tunjungan Plaza and Grand City Surabaya within a short drive.

How much does it cost to stay at Hotel Neo Gubeng - Surabaya by ASTON?

As of Apr 8, 2026, prices found for a 1-night stay for 2 adults at Hotel Neo Gubeng - Surabaya by ASTON on Apr 24, 2026 start from $20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Hotel Neo Gubeng - Surabaya by ASTON?

No, there isn't parking at this hotel.

Is there a spa at Hotel Neo Gubeng - Surabaya by ASTON?

Spa services at the hotel include massages.

Does Hotel Neo Gubeng - Surabaya by ASTON include a casino?

No, Hotel Neo Gubeng - Surabaya by ASTON doesn't have a casino.

Is there an indoor pool at Hotel Neo Gubeng - Surabaya by ASTON?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Neo Gubeng - Surabaya by ASTON?

Couples staying at this hotel will appreciate amenities like slippers as well as a restaurant and massages.

Are there hot tubs at Hotel Neo Gubeng - Surabaya by ASTON?

No, there isn't a spa tub at this hotel.

Does Hotel Neo Gubeng - Surabaya by ASTON have a restaurant that serves breakfast?

Yes, Hotel Neo Gubeng - Surabaya by ASTON serves breakfast for a surcharge at Coffeeology.

Does Hotel Neo Gubeng - Surabaya by ASTON allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Neo Gubeng - Surabaya by ASTON.

Are there connecting rooms at Hotel Neo Gubeng - Surabaya by ASTON?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Hotel Neo Gubeng - Surabaya by ASTON?

The closest major airport to Hotel Neo Gubeng - Surabaya by ASTON is Surabaya (SUB-Juanda), which is 12 mi away (41 minutes by car).

Can I book a room with a balcony at Hotel Neo Gubeng - Surabaya by ASTON?

No, you won't find guestrooms with balconies at Hotel Neo Gubeng - Surabaya by ASTON.

Hotel Neo Gubeng - Surabaya by ASTON Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 23 out of 67 reviews
Rating 8 - Good. 30 out of 67 reviews
Rating 6 - Okay. 13 out of 67 reviews
Rating 4 - Poor. 0 out of 67 reviews
Rating 2 - Terrible. 1 out of 67 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Richard

Liked: Cleanliness, staff & service
After staying at another Neo hotel recently, i was disappointed with this property. The room is pretty run down, definitely in need of an update. The toilet seat was broken. There was this internittent pumping sound every 45 secs or so, coming from the rooftop or an adjacent room, it was annoying but not bad enough that i couldn't fall asleep. It did however had good hot water flow. The staff were friendly. The area was really quiet.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kuwat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Li, Singapore

Traveled with family
Liked: Staff & service, property conditions & facilities
Modern setup hotel. The breakfast menu changes every day. The location is not far from TP mall. Staffs are polite and responsive. We choose this hotel because has a good experience with the same chain hotel in Jakarta.
Stayed 5 nights in Nov 2019

8/10 Good

Yuni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great room

Great stay. Wasn't expecting a spacious room n bathroom. Comfy room too.
Stayed 1 night in Nov 2019

6/10 Okay

Steven, Surabaya

Business traveler
Like breakfast enough food, did not like one way location street and no karaoke.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
+ Spacious room. + Coffee maker. + Nice staff - A/C less cold. - water shower is not hot at night
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Stayed 6 nights in Sep 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2019

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Upon checked in, I found an acrylic long nail on the room floor, dirty toilet tissue on the vanity and dirty toilet bowl. I asked them to give me a different room and I would be back in a couple hours when ready. They did. The room is somewhat cleaner, but the condition of the room itself is poor. Scratches all over the wall, dented and chipped furniture. The room itself is big with huge bathroom, but the room and the entire hotel smells funny. They do not use antiseptic cleaner to clean. It stinks. The hotel itself is very cheap, only $15 a day. So, if you are tight on the budget, go for it, the bed and pillows are comfortable, hotel room is spacious. But do know that this hotel has hygiene issues and you will shock to see how low standard they are to keep your room clean. Also, I stayed there for 6 nights and one night I came back to find out that the door room was not locked / opened. People can come and take my belongings if they notice it was open. I told the receptionist and they knew about it. Horrible place to stay. I moved to a different hotel since my trip will take couple weeks to stay in Surabaya.
Stayed 6 nights in Mar 2019

10/10 Excellent

HSIAO YUEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

6/10 Okay

Felix

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lot of food around.
Stayed 1 night in Jan 2019

8/10 Good

Syahidah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent room to stay in. Clean, Convenient and advanced.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2018

10/10 Excellent

noniaz, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is spacious and the hotel is centrally located. This hotel will be my choice for the next visit.
Stayed 4 nights in Oct 2018

8/10 Good

Richard J

Comfortable Stay

I am a regular guest at this small hotel due to location (short walk to the Gubeng Train Station), price and amenities. More than adequate clean room, friendly staff and good breakfast (as well as good room service). Never been disappointed - always a comfortable stay. Great for an overnight transition between arriving in Surabaya via the airport and then catching a train to other regions of Java or for several days stay to explore Surabaya.
Stayed 5 nights in Aug 2018

8/10 Good

Benny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quite OK

Quite good for the price....though not best location....very busy .
Stayed 1 night in Jun 2018

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok Neo

Quite ok....good proce as well .
Stayed 1 night in May 2018

8/10 Good

Nha Nguyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short stay in Surabaya
Stayed 1 night in May 2018

8/10 Good

Rach, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Strategic hotel at the center of Surabaya

A nice cozy hotel located near the city center. All the hotel staffs were very polite and friendly. Check in and check out process were smooth. Would recommend this hotel to friends.
Stayed 1 night in Apr 2018