Garden Palace Hotel Surabaya

Hotel with 3 restaurants, near Tunjungan Plaza

Choose dates to view prices

Where to?

Dates

September 2025

October 2025

Menteri Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Overview
Rooms
Location
Policies

Good

Popular amenities

Parking available
Spa
Bar
Gym
Room service
Breakfast available

Explore the area

Jalan Yos Sudarso 11, Surabaya, East Java, 60271

Place, Surabaya Plaza Shopping Mall
‪1 min walk‬
Place, Grand City Surabaya
‪5 min walk‬
Place, Tunjungan Plaza
‪11 min walk‬
Airport, Surabaya (SUB-Juanda)
‪21 min drive‬

Room options

Royalle Club Twin

Sleeps 2
2 Twin Beds

Royalle Suite

1 bedroom
City view
Sleeps 2
1 King Bed

Menteri Suite

1 bedroom
Sleeps 2
1 King Bed

Sultan Suite

1 bedroom
Sleeps 2
1 King Bed

Superior Twin

Sleeps 2
2 Twin Beds

Deluxe Thematic King

Sleeps 2
1 King Bed

Deluxe Thematic Twin

Sleeps 2
2 Twin Beds

Royalle Club King

Sleeps 2
1 King Bed

Standard Classic King

Sleeps 2
1 King Bed

Standard Classic Twin

Sleeps 2
2 Twin Beds

Superior King

Sleeps 2
1 King Bed

About the neighborhood

Surabaya

Located in Surabaya Center, Garden Palace Hotel Surabaya is next to Surabaya Youth Center and World Trade Centre. This 360-room, 4-star hotel has 3 restaurants, a full-service spa, and a 24-hour gym.

What's nearby

Surabaya Plaza Shopping Mall - 1 min walk - 0.1 miles
Grand City Surabaya - 5 min walk - 0.3 miles
Tunjungan Plaza - 11 min walk - 0.6 miles
Surabaya Zoo - 5 min drive - 3.2 miles
Airlangga University - 5 min drive - 3.3 miles

Getting around

Margorejo Station - 6 min drive
Surabaya Gubeng Station - 16 min walk
Surabaya (SUB-Juanda) - 18 min drive

Restaurants

‪Zangrandi Ice Cream - ‬2 min walk
‪Zangrandy - ‬4 min walk
‪Vista Jazz | Bake & Bistro - ‬1 min walk
‪Curabhaya Lounge - ‬1 min walk
‪Angkringan joos - ‬4 min walk

About this property

Garden Palace Hotel Surabaya

Hotel with 3 restaurants, near Tunjungan Plaza

At Garden Palace Hotel Surabaya, guests enjoy a full-service spa, a nightclub, and a gym. Parking is IDR 60000 per day (IDR 25000 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for IDR 250000 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this spa hotel include free WiFi in public areas, meeting rooms, and conference space.

Guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and memory foam beds with Egyptian cotton sheets and pillow menus ensure a restful night. Coffee makers, free newspapers, and safes are other standard amenities.

Recreational amenities at the hotel include a health club.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Similar properties

Pool
Kitchen
Free WiFi
Air conditioning

$77 nightly

Oct 25 - Oct 26

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Height restrictions apply for onsite parking
24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
Onsite parking available only on request
Secured, uncovered self parking on site (IDR 60,000 per day)
Secured, uncovered valet parking on site (IDR 25,000 per day; includes in/out privileges)
RV/bus/truck parking (surcharge) on site
Limited onsite parking (max 10 spaces per unit)

Food and drink

Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: IDR 55,000 for adults and IDR 27,500 for children
2 bars/lounges
3 restaurants
A coffee shop/cafe
Snack bar/deli

Restaurants on site

CAT Pajamas
Curabhaya
Green House
Ming Court
Vista Jazz

Things to do

24-hour gym
Full-service spa
Nightclub
TV in common areas

Family friendly

Free babysitting
Grocery/convenience store
Laundry facilities
Mini-fridge
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

24-hour business center
8,608 square feet of conference space
Meeting rooms

Outdoors

Garden
Terrace

Full-service spa

Massage

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchairs on site

Ballroom
Banquet hall
Designated smoking areas (fines apply)
Fireplace in lobby
Reception hall

Room amenities

Bedroom

Down comforter
Egyptian cotton sheets
Memory foam mattress
Pillow menu

Bathroom

Bidet
Free toiletries
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Mini-fridge

Air conditioning
Desk
Free daily newspapers
Iron/ironing board on request
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: approximately IDR 55000.00 for adults and IDR 27500.00 for children
Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 4)
Airport shuttle fee per child: IDR 250000 (one-way), (up to 13 years old)
Uncovered self parking fee: IDR 60000 per day (in/out privileges)
Uncovered valet parking fee: IDR 25000 per day (in/out privileges)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Check-in: 2:00 PM—-midnight
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? For a fee, this property offers self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
Guests must contact this property in advance to reserve onsite parking.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

No cribs or infant beds are available.
Parking has height restrictions.

Property is also known as

Garden Hotel Surabaya

Garden Palace Hotel

Garden Palace Hotel Surabaya

Garden Palace Surabaya

Garden Palace Surabaya Hotel

Garden Surabaya

Hotel Garden Palace Surabaya

Hotel Garden Surabaya

Palace Hotel Surabaya

Surabaya Garden Palace Hotel

Garden Palace Hotel Surabaya, Java

Garden Surabaya Surabaya

Garden Palace Hotel Surabaya Hotel

Garden Palace Hotel Surabaya Surabaya

Garden Palace Hotel Surabaya Hotel Surabaya

Garden Palace Hotel Surabaya Powered by Archipelago

Frequently asked questions

Is a free cancellation option available at Garden Palace Hotel Surabaya?

Garden Palace Hotel Surabaya provides free cancellation on select room rates. For additional details, look at the cancellation policy on Orbitz.

What's there to see near Garden Palace Hotel Surabaya?

This hotel is situated in Surabaya Center, just steps from Surabaya Youth Center and World Trade Centre, and within a short walk of Surabaya Plaza Shopping Mall. You'll also find Tunjungan Plaza and Grand City Surabaya less than a mile away.

Will I be able to park at Garden Palace Hotel Surabaya?

Yes, secured valet parking is offered for IDR 25,000 per day with in/out privileges. You'll find a max of 10 spaces per unit.

Is there a spa available at Garden Palace Hotel Surabaya?

There is a full-service spa available for guests to enjoy and services include massages.

Does Garden Palace Hotel Surabaya include a casino at the property?

No, Garden Palace Hotel Surabaya doesn't have a casino.

Is there an indoor pool at Garden Palace Hotel Surabaya?

No, there is no indoor pool at this hotel.

Is Garden Palace Hotel Surabaya good for couples?

There are plenty of amenities for couples at this hotel, including 2 bars, 3 restaurants, and a full-service spa.

Are there hot tubs at Garden Palace Hotel Surabaya?

No, there isn't a spa tub at this hotel.

Does Garden Palace Hotel Surabaya have a restaurant with a breakfast menu?

Yes, Garden Palace Hotel Surabaya has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Garden Palace Hotel Surabaya allow pets to stay for free?

No, pets and service animals aren't allowed at Garden Palace Hotel Surabaya.

Does Garden Palace Hotel Surabaya have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Garden Palace Hotel Surabaya?

The closest major airport to Garden Palace Hotel Surabaya is Surabaya (SUB-Juanda), which is 11 mi away (18 minutes by car).

Are there rooms with balconies at Garden Palace Hotel Surabaya?

No, there aren't any guestrooms with balconies at Garden Palace Hotel Surabaya.

Does Garden Palace Hotel Surabaya host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Garden Palace Hotel Surabaya.

Garden Palace Hotel Surabaya Reviews

7.0

Good

6.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

3.0/10

Eco-friendliness

10/10 Excellent

Jieling

Feb 2, 2023

Stayed 2 nights in Jan 2023

8/10 Good

wordlington

Dec 14, 2021

Stayed 4 nights in Nov 2021

10/10 Excellent

Willy

Jun 27, 2021

Stayed 1 night in Jun 2021

2/10 Terrible

Saad

Jun 19, 2021

Stayed 3 nights in Jun 2021

4/10 Poor

jonny

Traveled with group

Nov 26, 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Nov 2020

6/10 Okay

Verified traveler

Business traveler

Mar 14, 2020

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Airconditioning is noisy, toilet is ragged, bed is too soft and breakfast was very poor. However, location and staff are excellent!

Stayed 3 nights in Mar 2020

8/10 Good

Widodo

Traveled with family

Mar 5, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, need better wifi

Stayed 1 night in Mar 2020

6/10 Okay

Marc

Sep 8, 2019

Liked: Cleanliness, staff & service, room comfort

Disliked: Property conditions & facilities

improvement required

Everything about the hotel was very good but I'm afraid the condition of the room was disappointing.

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Apr 22, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

Great

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Apr 20, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Defiantly will stay again

Great

Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with partner

Feb 17, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall this facility served as a bed for two out of three nights and bag storage for our trip out of Surabaya to Cemoro Lawang (Mount Bromo). We dropped off our large bags and packed smaller overnight bags to take on the train/bus journey up to the volcano. Friendly staff while there. Rooms were clean and tidy. The only negative i can off is the drain of the shower. The level of the floor causes water to pool in the opposite corner of the shower and needs to be pushed toward the drain manually. If left it will not simply dry due to volume of water accumulated and thus you have a pool in the base of the shower of your old shower water.

Stayed 3 nights in Feb 2019

2/10 Terrible

Njoo Aland

Jan 28, 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty

Very dirty hotel. Very old and not good place to stay

Stayed 1 night in Dec 2018

6/10 Okay

Shahul Hameed

Jan 26, 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel At Great Location Requires Renovation

This hotel is centrally located but it’s getting old. Hotel requires a lot of maintainance and renovation. Service is below average, I was offered a very dirty room at first. After repeated request I was moved to a better room.

Stayed 1 night in Jan 2019

4/10 Poor

Verified traveler

Jan 23, 2019

Liked: Staff & service, property conditions & facilities

Disliked: Cleanliness

Stayed 2 nights in Jan 2019

8/10 Good

Frankie

Oct 28, 2018

Liked: Staff & service

Can be better

I hv been a frequent customer of the hotel in the last 5 years. The condition of the hotel has deteriorate over the years. Service is great but hotel in need of renovation and upgrade.

Stayed 2 nights in Oct 2018

6/10 Okay

Kumar

Oct 19, 2018

Disliked: Cleanliness, property conditions & facilities

Avoidable and Very Old Property.

Horrible, they made me waited for Room from 9am till 2.30pm.

Stayed 2 nights in Oct 2018

8/10 Good

Chang

Oct 4, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Location is good.... staff very friendly....

Stayed 3 nights in Sep 2018

6/10 Okay

Peter

Aug 17, 2018

Liked: Staff & service

Palace should be palatial

I was initially given a room that was worn-out to be lenient, with an old tube TV in 2018. After complaining, I was upgraded to a cleaner modern room. The foods were great and there were non-rice items. The staffs were welcoming, friendly and helpful. The location was great. The towels could be newer.

Stayed 6 nights in Aug 2018

4/10 Poor

Albert, Vancouver, BC

Jul 11, 2018

Liked: Staff & service

Disliked: Cleanliness, room comfort

Was a very nice hotel. WAS

The hotel definitely has seen better days. I was a regular at this hotel in the 90s was one of the better if not the best at the time. Fast forward to 2018, the hotel seems to be stuck in the 90s. Old carpetting(old? I mean ancient) in the room. Huge, fat tv with 20 channels or so. Control panel that control all the lights and tv (mind you this was the latest technology in the 90s but since the invention of tv remote the panel is mostly obsolete, but hey it still controls the lights). Washroom is ancient (in a dirty way) one of the valve is busted, still works though. Hot water is unstable (scalding hot or cold no in between). Mold sign that's been covered with paint at one of the corner ceiling of the washroom. The good part: staff is friendly and polite. The location is very strategic. All in all, for the price point I expect better (especially cleanliness, well, everything is about cleanliness. I don't mind small room, weird room, old room whatever as long as it's clean)

Stayed 1 night in Jul 2018

4/10 Poor

Dwi Retno

Jun 21, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

i can't believe that i get a dirty room. the tv was not work properly. i asked the staff for show me how to turn on tv and checked the room condition, but no one come.

Stayed 1 night in Jun 2018

8/10 Good

howard

Feb 18, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant place to stay.

comfortable hotel. Friendly staff. Breakfast has a good variety. breakfast staff work hard keeping the tables clear and the food stocked. Taxis are easy to get.

Stayed 6 nights in Feb 2018

8/10 Good

Runtu, ontario, ca

Feb 17, 2018

Liked: Staff & service

Disliked: Property conditions & facilities

Hair dryer this hotel its so old but facility its good

Stayed 2 nights in Feb 2018

6/10 Okay

Zpatq, Melbourne, Australia

Jan 24, 2017

Liked: Cleanliness, staff & service, room comfort

High-rise hotel with sweeping views

Stayed on the 19 Floor with a northern aspect view of Surabaya. Easy access to some minor monuments and two malls. Breakfast was expensive and average, however they did have good Soto Ayam (chicken soup). The room was immaculately clean but did show signs of having seen better days. There was little contact with staff except the door staff who were polite and a good source of information.

10/10 Excellent

Verified traveler

Dec 13, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and friendly staff

I Enjoyed staying with my family

8/10 Good

Verified traveler

Jun 28, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

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Garden Palace Hotel Surabaya

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Photo gallery for Garden Palace Hotel Surabaya

Reviews

Popular amenities

Explore the area

Room options

View all photos for Royalle Club Twin

Royalle Club Twin

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Royalle Suite

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Menteri Suite

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Sultan Suite

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Superior Twin

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Deluxe Thematic King

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Deluxe Thematic Twin

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Royalle Club King

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Standard Classic King

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Standard Classic Twin

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Superior King

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About the neighborhood

Surabaya

What's nearby

Getting around

Restaurants

About this property

Garden Palace Hotel Surabaya

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Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Property payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Garden Palace Hotel Surabaya Reviews

Reviews

Good

6.8/10

7.6/10

6.0/10

6.4/10