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Four Points by Sheraton Surabaya, Pakuwon Indah

4.0 star property

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Photo gallery for Four Points by Sheraton Surabaya, Pakuwon Indah

Rooftop bar, alfresco dining, open daily
Property video
A swimming pool with lounge chairs and a canopy, surrounded by greenery and modern buildings.
Premium Suite, 1 King Bed, Non Smoking | Living room | 49-inch LED TV with cable channels
Daily buffet breakfast for a fee

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Pakuwon Mall, Jalan Puncak Indah Lontar No. 2, Surabaya, 60216
  • Place, Pakuwon Mall
    ‪1 min walk‬
  • Place, Pakuwon Trade Center
    ‪3 min walk‬
  • Place, Tunjungan Plaza
    ‪12 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪33 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Frette Italian sheets, premium bedding, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Non Smoking

Frette Italian sheets, premium bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 328 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Twin Beds, Non Smoking

Room, 2 Twin Beds, Non Smoking | Frette Italian sheets, premium bedding, in-room safe, desk

Room, 2 Twin Beds, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 328 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 2 Twin Beds, Non Smoking

A hotel room with two beds, a large window with a city view, a flat-screen TV, and a nightstand.

Room, 2 Twin Beds, Non Smoking

8.8 out of 10
Excellent
(12 reviews)
  • City view
  • 264 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Non Smoking

A modern hotel room with a large bed, a flat-screen TV, a city view, and a small desk with a lamp.

Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(8 reviews)
  • City view
  • 264 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Suite, 1 King Bed, Non Smoking

Premium Suite, 1 King Bed, Non Smoking | Living room | 49-inch LED TV with cable channels

Premium Suite, 1 King Bed, Non Smoking

  • City view
  • 689 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed | Frette Italian sheets, premium bedding, in-room safe, desk

Family Room, 1 King Bed

  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Surabaya

Four Points by Sheraton Surabaya, Pakuwon Indah places you next to Pakuwon Mall and within a few miles (5 km) of other popular attractions like Al-Akbar Mosque. This 310-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking. It's connected to the convention center in central Surabaya, and a short drive from Pakuwon Trade Center and Ciputra World Mall.

What's nearby

  • Pakuwon Mall - 1 min walk - 0.1 miles
  • Pakuwon Trade Center - 3 min walk - 0.2 miles
  • Surabaya Zoo - 8 min drive - 5.0 miles
  • Tunjungan Plaza - 12 min drive - 8.1 miles
  • Suramadu Bridge - 33 min drive - 17.5 miles

Getting around

  • Ngagel Station - 10 min drive
  • Tandes Station - 19 min drive
  • Surabaya (SUB-Juanda) - 44 min drive

Restaurants

  • ‪Zenbu House Of Mozaru - ‬1 min walk
  • ‪KOI Thé - ‬1 min walk
  • ‪EXCELSO - ‬2 min walk
  • ‪Magnolia restaurant - ‬1 min walk
  • ‪Yamagoya Ramen - ‬1 min walk

About this property

Four Points by Sheraton Surabaya, Pakuwon Indah

Guests of Four Points by Sheraton Surabaya, Pakuwon Indah have access to an outdoor pool, a children's pool, and free WiFi in public areas. Onsite parking is available, both free self and paid valet parking (IDR 50000 per stay)—also useful is an airport shuttle (available 24 hours) for IDR 490000 per vehicle one-way. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and concierge services. Other amenities at this golf hotel include a conference center, a computer station, and a reception hall.
49-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport Frette Italian sheets and bathrooms offer hair dryers and free toiletries. Other standard amenities include electric kettles, safes, and phones. Housekeeping is available on request.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per stay)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 154,880 for adults and IDR 77,440 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Djaman Doeloe Restaurant
  • Soiree Rooftop Bar

Things to do

  • 18-hole adjacent golf course
  • Children's pool
  • Golf caddies
  • Golf carts
  • Golf driving range
  • Outdoor pool
  • Pro golf lessons
  • Pro golf shop
  • Shopping mall

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Computer station
  • Conference center
  • Coworking space

Outdoors

  • Free pool cabanas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 17 floors
  • Art Deco architecture
  • Built in 2019
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Reception hall
  • Rooftop garden
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch LED TV with premium cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for IDR 605000.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 154880 for adults and IDR 77440 for children
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 50000 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 605000.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 17
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 8:00 PM.
  • Reservations need to be made in advance for golf tee times. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.

Property is also known as

Four Points by Sheraton Surabaya Pakuwon Indah
Four Points by Sheraton Surabaya, Pakuwon Indah Hotel
Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya
Four Points by Sheraton Surabaya, Pakuwon Indah Hotel Surabaya

Frequently asked questions

Is free cancellation available at Four Points by Sheraton Surabaya, Pakuwon Indah?

Four Points by Sheraton Surabaya, Pakuwon Indah offers free cancellation on select room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Four Points by Sheraton Surabaya, Pakuwon Indah?

As of Jun 30, 2026, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Surabaya, Pakuwon Indah on Jul 3, 2026 start from $85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Four Points by Sheraton Surabaya, Pakuwon Indah?

This hotel in Surabaya is within a 10-minute walk of Pakuwon Mall and Pakuwon Trade Center. You'll also find Ciputra World Mall and Surabaya Town Square within a short drive.

Is there parking available at Four Points by Sheraton Surabaya, Pakuwon Indah?

Yes, self parking is offered for free at the hotel. Valet parking is available for IDR 50,000 per stay.

Does Four Points by Sheraton Surabaya, Pakuwon Indah include a casino?

No, Four Points by Sheraton Surabaya, Pakuwon Indah doesn't have a casino.

Will I find an indoor pool at Four Points by Sheraton Surabaya, Pakuwon Indah?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 6:00 AM and 8:00 PM.

Is Four Points by Sheraton Surabaya, Pakuwon Indah a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an al fresco restaurant, an outdoor pool, and couples/private dining.

Does Four Points by Sheraton Surabaya, Pakuwon Indah have a hot tub?

No, this hotel doesn't have a spa tub.

Does Four Points by Sheraton Surabaya, Pakuwon Indah have a restaurant with a breakfast menu?

Yes, Four Points by Sheraton Surabaya, Pakuwon Indah serves buffet breakfast for a surcharge each morning at Djaman Doeloe Restaurant.

Will Four Points by Sheraton Surabaya, Pakuwon Indah allow pets to stay for free?

No, pets aren't allowed at Four Points by Sheraton Surabaya, Pakuwon Indah.

Does Four Points by Sheraton Surabaya, Pakuwon Indah have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Four Points by Sheraton Surabaya, Pakuwon Indah?

The closest major airport to Four Points by Sheraton Surabaya, Pakuwon Indah is Surabaya (SUB-Juanda), which is 14.7 mi away (44 minutes by car).

Are there rooms with balconies at Four Points by Sheraton Surabaya, Pakuwon Indah?

No, there aren't any guestrooms with balconies at Four Points by Sheraton Surabaya, Pakuwon Indah.

Four Points by Sheraton Surabaya, Pakuwon Indah Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 184 out of 232 reviews
Rating 8 - Good. 30 out of 232 reviews
Rating 6 - Okay. 13 out of 232 reviews
Rating 4 - Poor. 1 out of 232 reviews
Rating 2 - Terrible. 4 out of 232 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, amenities
Great location!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect for shopaholics! The breakfast menu is great and the staff are very friendly and helpful and welcoming. Definitely will come back again.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Kiem Kiat

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff. Great breakfast
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Yao Ming

Liked: Cleanliness, amenities, property conditions & facilities
Excellent room and staff service
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and staffs
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staffs, They go above and beyond their service, no exaggeration.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Anik

Liked: Cleanliness, amenities, property conditions & facilities
Room nice and clean , staffs are amazing so friendly and food soooo good soooo many options 👍👍😀😀
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Say Min

Liked: Cleanliness, staff & service, amenities
Extremely friendly service from every single staff i meet!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Indra Sugiarto

Liked: Cleanliness, staff & service, property conditions & facilities
All good! Staff is friendly and helpful.. facility is good. I would highlight the services was the best!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Laurie

Liked: Cleanliness, amenities, property conditions & facilities
We have been traveling for 2 months all over Asia and the breakfast was the best anywhere. The location being right next to this mall was perfect. The staff friendly. It smelled very nice and beds were comfortable
Stayed 1 night in Jan 2026
Verified

8/10 Good

BEE HOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good. Especially the Peranakan breakfast served. Will definitely come back again.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Goh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located above a huge mall woth lots of food options and shopping
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Edward Z J

Liked: Cleanliness, amenities, property conditions & facilities
Staffs are friendly and helpful!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is very convenient as it locates just the same building with Pakuwon Mall, the largest shopping mall in Indonesia.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Chang Ming, Carey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and i totally enjoyed my stay!
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Leng teck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service

I always stay here when visiting Surabaya Great service and breakfast spread
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Lulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and next to a mall.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, amenities
Best hotel in Surabaya! I booked the hotel for my mum so that she can have the best time on Christmas Day. The Four Points team really went above and beyond to make her feel special and at home. Thank you so much!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Shaoju

Liked: Cleanliness, staff & service, property conditions & facilities
very good hotel
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Puguh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel to stay in Surabaya
Stayed 10 nights in Jan 2025
Verified

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic staff and great hotel

Great hotel and has rapidly become my favorite place to stay in Surabaya. Clean and spacious room, great location and I can’t complement the staff enough. All the hotel team were helpful, friendly and made the stay all the more enjoyable. Can’t recommend enough!
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Friendly and warm check in staff. Breakfast was excellent. Location is fantastic
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was super nice and breakfast was massive with so many options. It was connected to the mall so it's easy to get in and out to try new restaurants or go shopping.
Verified

10/10 Excellent

Noriaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and nice property
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

HITOSHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Especially the view from the bar was the best.
Stayed 2 nights in Sep 2023

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