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Four Points by Sheraton Surabaya, Pakuwon Indah

4.0 star property
Art Deco Surabaya hotel connected to the convention center, steps from Pakuwon Mall

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Photo gallery for Four Points by Sheraton Surabaya, Pakuwon Indah

Relax on the rooftop terrace with a variety of seating options and enjoy the scenic city view.
Indulge in a variety of freshly baked pastries, including Danish fruit, croissants, and cinnamon rolls.
Relax by the serene pool surrounded by lush greenery and modern furniture.
Experience the vibrant urban atmosphere of the city, with iconic buildings like the Westin and Four Points by Sheraton standing tall alongside the bustling Pakuwon Mall and Lotte Mart.
Relax in a spacious room with a large bed, desk area, and city view.

Popular amenities

  • Parking available
  • Bar
  • Pool
  • Parking included
  • Housekeeping

Explore the area

Map
Pakuwon Mall, Jalan Puncak Indah Lontar No. 2, Surabaya, 60216
  • Pakuwon Mall
    ‪1 min walk‬
  • Surabaya Zoo
    ‪7 min drive‬
  • Tunjungan Plaza
    ‪10 min drive‬
  • Surabaya (SUB-Juanda)
    ‪24 min drive‬

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Room options

View all photos for Room, 2 Twin Beds (Premium Deluxe, 2 Single Beds)

Room, 2 Twin Beds (Premium Deluxe, 2 Single Beds) | 1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Room, 2 Twin Beds (Premium Deluxe, 2 Single Beds)

9.4 out of 10
Exceptional
(3 reviews)
  • 328 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed | 1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Family Room, 1 King Bed

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Premium Deluxe, 1 King)

1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Room, 1 King Bed (Premium Deluxe, 1 King)

8.6 out of 10
Excellent
(4 reviews)
  • 328 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds (Deluxe Guest Room, 2 Single Beds)

Room, 2 Twin Beds (Deluxe Guest Room, 2 Single Beds) | 1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Room, 2 Twin Beds (Deluxe Guest Room, 2 Single Beds)

8.8 out of 10
Excellent
(10 reviews)
  • 264 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed (Junior Suite, 1 King Bed)

Junior Suite, 1 King Bed (Junior Suite, 1 King Bed) | 1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Junior Suite, 1 King Bed (Junior Suite, 1 King Bed)

9.0 out of 10
Wonderful
(2 reviews)
  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed | Living room | 49-inch LED TV with cable channels

Premium Suite, 1 King Bed

  • 689 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Deluxe Guest Room, 1 King)

Room, 1 King Bed (Deluxe Guest Room, 1 King) | 1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Room, 1 King Bed (Deluxe Guest Room, 1 King)

9.6 out of 10
Exceptional
(7 reviews)
  • 264 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Surabaya

Four Points by Sheraton Surabaya, Pakuwon Indah places you next to Pakuwon Mall and within a few miles (5 km) of other popular attractions like Al-Akbar Mosque. This 310-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking. It's connected to the convention center in central Surabaya, and a short drive from Pakuwon Trade Center and Surabaya Zoo.

What's nearby

  • Pakuwon Mall - 1 min walk - 0.0 miles
  • Pakuwon Trade Center - 5 min walk - 0.3 miles
  • Surabaya Zoo - 7 min drive - 5.0 miles
  • Royal Plaza Surabaya - 9 min drive - 6.1 miles
  • Tunjungan Plaza - 10 min drive - 5.9 miles

Getting around

  • Margorejo Station - 10 min drive
  • Tandes Station - 19 min drive
  • Surabaya (SUB-Juanda) - 42 min drive

Restaurants

  • ‪Jong Java Indische Recipe - ‬2 min walk
  • ‪KOI Thé - ‬2 min walk
  • ‪Teppan House - ‬6 min walk
  • ‪Golden Lamian Pakuwon Mall - ‬2 min walk
  • ‪Yamagoya Ramen - ‬1 min walk

About this property

Four Points by Sheraton Surabaya, Pakuwon Indah

Art Deco Surabaya hotel connected to the convention center, steps from Pakuwon Mall
Guests of Four Points by Sheraton Surabaya, Pakuwon Indah have access to an outdoor pool, a children's pool, and free WiFi in public areas. Onsite parking is available, both free self and paid valet parking (IDR 50000 per stay)—also useful is an airport shuttle (available 24 hours) for IDR 490000 per vehicle one-way. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and concierge services. Other amenities at this golf hotel include a conference center, a computer station, and a reception hall.
49-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport Frette Italian sheets and bathrooms offer hair dryers and free toiletries. Other standard amenities include electric kettles, safes, and phones. Housekeeping is available on request.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

Chinese (Mandarin), English, Indonesian

Similar properties

Experience the unique cylindrical design of this hotel, set amidst a vibrant urban landscape.

Doubletree By Hilton Surabaya

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 106 reviews
$63 nightly
The price is $69
Aug 17 - Aug 18
Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per stay)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 154,880 for adults and IDR 77,440 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Djaman Doeloe Restaurant
  • Soiree Rooftop Bar

Things to do

  • 18-hole adjacent golf course
  • Children's pool
  • Golf caddies
  • Golf carts
  • Golf driving range
  • Outdoor pool
  • Pro golf lessons
  • Pro golf shop
  • Shopping mall

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Computer station
  • Conference center
  • Coworking space

Outdoors

  • Free pool cabanas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 17 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch LED TV with premium cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for IDR 605000.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 154880 for adults and IDR 77440 for children
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 50000 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 605000.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 17
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and a security system.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 8:00 PM.
  • Reservations need to be made in advance for golf tee times. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.

Property is also known as

Four Points by Sheraton Surabaya Pakuwon Indah
Four Points by Sheraton Surabaya, Pakuwon Indah Hotel
Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya
Four Points by Sheraton Surabaya, Pakuwon Indah Hotel Surabaya

Frequently asked questions

Is free cancellation available at Four Points by Sheraton Surabaya, Pakuwon Indah?

Four Points by Sheraton Surabaya, Pakuwon Indah offers free cancellation on select room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Four Points by Sheraton Surabaya, Pakuwon Indah?

As of Aug 4, 2025, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Surabaya, Pakuwon Indah on Aug 12, 2025 start from $77.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Four Points by Sheraton Surabaya, Pakuwon Indah?

This hotel in Surabaya is within a 10-minute walk of Pakuwon Mall and Pakuwon Trade Center. You'll also find Ciputra World Mall and Surabaya Zoo within a short drive.

Is there parking available at Four Points by Sheraton Surabaya, Pakuwon Indah?

Yes, self parking is offered for free at the hotel. Valet parking is available for IDR 50,000 per stay.

Does Four Points by Sheraton Surabaya, Pakuwon Indah include a casino?

No, Four Points by Sheraton Surabaya, Pakuwon Indah doesn't have a casino.

Will I find an indoor pool at Four Points by Sheraton Surabaya, Pakuwon Indah?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 6:00 AM and 8:00 PM.

Is Four Points by Sheraton Surabaya, Pakuwon Indah good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant with al fresco dining.

Does Four Points by Sheraton Surabaya, Pakuwon Indah have a hot tub?

No, there isn't a spa tub at this hotel.

Does Four Points by Sheraton Surabaya, Pakuwon Indah have a restaurant with a breakfast menu?

Yes, Four Points by Sheraton Surabaya, Pakuwon Indah serves buffet breakfast for a surcharge each morning at Djaman Doeloe Restaurant.

Will Four Points by Sheraton Surabaya, Pakuwon Indah allow pets to stay for free?

No, pets aren't allowed at Four Points by Sheraton Surabaya, Pakuwon Indah.

Are there connecting rooms at Four Points by Sheraton Surabaya, Pakuwon Indah?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Four Points by Sheraton Surabaya, Pakuwon Indah?

The closest major airport to Four Points by Sheraton Surabaya, Pakuwon Indah is Surabaya (SUB-Juanda), which is 14.1 mi away (42 minutes by car).

Are there rooms with balconies that I can book at Four Points by Sheraton Surabaya, Pakuwon Indah?

No, you won't find guestrooms with balconies at Four Points by Sheraton Surabaya, Pakuwon Indah.

Four Points by Sheraton Surabaya, Pakuwon Indah Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 137 out of 173 reviews
Rating 8 - Good. 23 out of 173 reviews
Rating 6 - Okay. 10 out of 173 reviews
Rating 4 - Poor. 1 out of 173 reviews
Rating 2 - Terrible. 2 out of 173 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Noorrisham

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Noisy environment

My room wasn't sound proof. We can heard clearly what the guests at the next room were talking on the middle of th night. Reason being most of the walls are wooden partitions and not solid walls. Can heard the sound of closing and opening of curtains coming from next room
Stayed 2 nights in Apr 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was super nice and breakfast was massive with so many options. It was connected to the mall so it's easy to get in and out to try new restaurants or go shopping.

4/10 Poor

Hendy

Stayed 5 nights in Mar 2025

6/10 Okay

Charn Wye

Stayed 1 night in Mar 2025

10/10 Excellent

Puguh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel to stay in Surabaya
Stayed 10 nights in Jan 2025

10/10 Excellent

Kunal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

2/10 Terrible

Adrian KimTju

Stayed 2 nights in Jan 2025

8/10 Good

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Everything was amazing and so were the staff. My only comment is the room is a little small. Great toilet size though.
Stayed 2 nights in Jan 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location. Foyer led straight into the mall. Gym facilities and pool were nice and breakfast buffet was exceptional. Only downside no kids crèche (there was one for the connecting hotel but required fees).
Stayed 4 nights in Sep 2024

10/10 Excellent

Martin, Richmond

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Middle of the city, clean, easy access to the mall, varieties of food
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Friendly and warm check in staff. Breakfast was excellent. Location is fantastic
Stayed 2 nights in Oct 2024

10/10 Excellent

Laura

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

NG PENG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

Lulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and next to a mall.
Stayed 1 night in Aug 2024

10/10 Excellent

Liu

Stayed 1 night in Aug 2024

10/10 Excellent

Wati

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Commendation for Exceptional Service

I am writing to commend the exceptional service I received during my recent stay at your hotel. Randy from the front office assisted me in purchasing my train ticket to Bandung when my app was not working. His calm demeanor and friendly attitude were greatly appreciated, and I want to give kudos to the concierge team for their outstanding service. Additionally, the restaurant staff provided an amazing breakfast experience, remembering my usual order and preparing my latte without me having to ask. The level of personalized service was truly impressive. Overall, my stay at your hotel was wonderful. The staff's professionalism and attentiveness, along with the excellent facilities, made for a memorable experience. I will definitely choose your hotel again when I return to Surabaya, as I usually stay around Tunjungan Plaza. Thank you for maintaining such high standards. Kudos to the entire management and team.
Stayed 3 nights in Jul 2024

10/10 Excellent

Leng teck

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again

ALL the hotel staff were so polite Breakfast was cheap yet so much variety and good quality food Hotel conveniently connected to a mega mall
Stayed 1 night in Jul 2024

10/10 Excellent

Xiaoqing

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely place to stay

Wonderful place, though price went up significantly at the facility, last year I stayed at Westin, this year I had to stay at the four points, just kidding, the two hotels are built in the same building and all had exits directly to the shopping mall. Four points is a bit less expensive. Fabulous surroundings with great choice of everything.
Stayed 3 nights in May 2024

10/10 Excellent

GO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and friendly staff
Stayed 3 nights in Jun 2024

10/10 Excellent

KEN

Stayed 2 nights in Jun 2024

10/10 Excellent

Ivan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from the rooftop and nice swimming pool
Stayed 2 nights in Jun 2024

10/10 Excellent

Hannan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Service is excellent. Being upgraded to bigger room. The only issue is the area is very noisy. We also can hear banging from the top floor which I believe is a dismantling of event equipment. Other than that service is excellent and great location.
Stayed 2 nights in May 2024

10/10 Excellent

MOHD ASWADI

Stayed 2 nights in May 2024

10/10 Excellent

CHARLENE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was exceptional and the food was delicious. Property is well-maintained.
Stayed 2 nights in May 2024

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