6/10 Okay
Jamie
Traveled with family and small children, Traveled with family
Jun 28, 2025
Liked: Property conditions & facilities
My family had high hopes for this property we usually stay at another hotel but chose to stay somewhere different. Hotel is nice my kid enjoyed the pool area but the common areas become very crowded especially breakfast area if you don’t go early. Which that wasn’t even really that big of a deal it’s to be expected. Our biggest issue was housekeeping in a 8 night stay our room was not fully cleaned 1 time!! We would leave the hotel for the beach by 10am most days and get back to the room between 3-4 expecting our room to be clean….nope not at all. Many days we would have to go get our own towels and put our trash in the hallway because it was overflowing. One day we had to be somewhere and needed to leave by 5 when we returned to our room around 3 our room hadn’t been touched. We called 4 times about this issue and each time they sounded like it would be handled immediately so we went to the pool for a bit only to return to start getting ready to leave and that’s when housekeeping came and did a very quick clean while we waited on the balcony.
We are a family of 3 that traveled 1100 miles for vacation and we come to CWB every year we are not high maintenance but do expect fresh towels and beds made we are at the beach and no matter how much you try you still track sand in!
And the shower in our room was small that’s fine but the shower head couldn’t be adjusted and it literally felt like it was ripping your skin off and the door never shut properly so it soaked the floor.
Jamie
Stayed 8 nights in Jun 2025