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Holiday Inn Express & Suites Chicago West - St Charles by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Chicago West - St Charles by IHG

Exterior
Exterior
Standard Room, 1 King Bed, Roll-in Shower (Communications Accessible) | Premium bedding, in-room safe, desk, laptop workspace
Room amenity
Fitness facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
155 38th Ave, St. Charles, IL, 60174
  • Place, Charlestowne Mall
    ‪3 min walk‬
  • Place, Dupage Expo Center
    ‪16 min walk‬
  • Place, Dellora A. Norris Cultural Arts Center
    ‪3 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪45 min drive‬

Room options

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, desk, laptop workspace

Standard Room

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(31 reviews)
  • 317 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(32 reviews)
  • 418 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Mobility) | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

9.6 out of 10
Exceptional
(5 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Communications)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds (Communications)

7.0 out of 10
Good
(2 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible Bathtub (Communications, Mobility)

Studio Suite, 1 King Bed, Accessible Bathtub (Communications, Mobility) | Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed, Accessible Bathtub (Communications, Mobility)

10.0 out of 10
Exceptional
(3 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

9.0 out of 10
Wonderful
(2 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(7 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed with Sofa bed

Studio Suite, 1 King Bed with Sofa bed | Premium bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(8 reviews)
  • 715 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications Accessible)

Standard Room, 1 King Bed, Roll-in Shower (Communications Accessible) | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Roll-in Shower (Communications Accessible)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

St. Charles

Within a short walk of Charlestowne Mall, Holiday Inn Express & Suites Chicago West - St Charles by IHG is within a mile (2 km) of Dupage Expo Center. This 83-room hotel has free breakfast along with conveniences like an indoor pool and a 24-hour gym.

What's nearby

  • Charlestowne Mall - 3 min walk - 0.2 miles
  • Dupage Expo Center - 16 min walk - 0.9 miles
  • Dellora A. Norris Cultural Arts Center - 3 min drive - 1.8 miles
  • Arcada Theater - 7 min drive - 2.9 miles
  • Woodfield Mall - 32 min drive - 20.2 miles

Getting around

  • West Chicago Station - 10 min drive
  • Chicago O'Hare Intl. Airport (ORD) - 54 min drive

Restaurants

  • ‪Portillo's - ‬10 min walk
  • ‪Chick-Fil-A - ‬2 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Taco Bell - ‬20 min walk
  • ‪Starbucks - ‬5 min walk

About this property

Holiday Inn Express & Suites Chicago West - St Charles by IHG

At Holiday Inn Express & Suites Chicago West - St Charles by IHG, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-in.
Guests can expect free WiFi and 37-inch LCD TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Lobby
Quality Inn and Suites St Charles - West Chicago
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
8.2 out of 10, Very Good, 1,002 reviews
$63 nightly
The price is $70
Apr 28 - Apr 29
Total with taxes and fees
Quality Inn and Suites St Charles - West Chicago

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free self-serve breakfast available on weekends 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • No plastic drinking straws
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 10.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

  • A damage deposit of USD 100 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: USD 10.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 10:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Saint Charles Inn
Holiday Inn Express Chicago West St Charles Hotel
Holiday Inn Express Chicago West St Hotel
Holiday Inn Express Chicago West St Charles
Holiday Inn Express Chicago West St
Holiday Inn Express Suites Chicago West St Charles
Holiday Inn Express Suites Chicago West St Charles by IHG
Holiday Inn Express Suites Chicago West St Charles an IHG Hotel

Frequently asked questions

Are free cancellation options available at Holiday Inn Express & Suites Chicago West - St Charles by IHG?

Holiday Inn Express & Suites Chicago West - St Charles by IHG provides free cancellation on select room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Holiday Inn Express & Suites Chicago West - St Charles by IHG?

As of Mar 30, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express & Suites Chicago West - St Charles by IHG on Apr 5, 2026 start from $100, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Holiday Inn Express & Suites Chicago West - St Charles by IHG?

This hotel is located in St. Charles, a short 6-minute walk from Charlestowne Mall and also 18 minutes on foot from Dupage Expo Center. You'll also find Arcada Theater and Kane County Fairgrounds within a short drive.

Will I be able to park at Holiday Inn Express & Suites Chicago West - St Charles by IHG?

Yes, self parking is offered for free at the hotel.

Does Holiday Inn Express & Suites Chicago West - St Charles by IHG feature a casino?

No, Holiday Inn Express & Suites Chicago West - St Charles by IHG doesn't have a casino.

Is there an indoor pool at Holiday Inn Express & Suites Chicago West - St Charles by IHG?

Yes, this hotel has an indoor pool. Guests have pool access between 8:00 AM and 10:00 PM.

What do couples enjoy most about Holiday Inn Express & Suites Chicago West - St Charles by IHG?

Couples staying at this hotel will appreciate amenities like premium bedding as well as an indoor pool and a 24-hour fitness facility.

Does Holiday Inn Express & Suites Chicago West - St Charles by IHG have a hot tub?

No, this hotel doesn't have a spa tub.

Does Holiday Inn Express & Suites Chicago West - St Charles by IHG feature a restaurant that includes a breakfast menu?

Holiday Inn Express & Suites Chicago West - St Charles by IHG offers free self-serve breakfast on weekend mornings though there is no restaurant.

Does Holiday Inn Express & Suites Chicago West - St Charles by IHG allow pets to stay free of charge?

No, pets aren't allowed at Holiday Inn Express & Suites Chicago West - St Charles by IHG though service animals are welcome.

Are there connecting rooms at Holiday Inn Express & Suites Chicago West - St Charles by IHG?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Holiday Inn Express & Suites Chicago West - St Charles by IHG?

The closest major airport to Holiday Inn Express & Suites Chicago West - St Charles by IHG is Chicago, IL (DPA-Dupage), which is 1.8 mi away (6 minutes by car). Another top airport is Chicago O'Hare Intl. Airport (ORD), which is around 19.1 mi away.

Are there rooms with balconies that I can book at Holiday Inn Express & Suites Chicago West - St Charles by IHG?

No, there aren't any guestrooms with balconies at Holiday Inn Express & Suites Chicago West - St Charles by IHG.

Holiday Inn Express & Suites Chicago West - St Charles by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 372 out of 639 reviews
Rating 8 - Good. 153 out of 639 reviews
Rating 6 - Okay. 64 out of 639 reviews
Rating 4 - Poor. 32 out of 639 reviews
Rating 2 - Terrible. 18 out of 639 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and staff was friendly
Stayed 3 nights in Dec 2025

8/10 Good

Crothers

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a nice stay visiting family in the area.
Stayed 2 nights in Dec 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really didn’t eat anything
Stayed 3 nights in Dec 2025

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Dec 2025

10/10 Excellent

Patrick

Stayed 1 night in Dec 2025

10/10 Excellent

Iveannette, orlando

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good.
Stayed 2 nights in Dec 2025

10/10 Excellent

Cristian

Stayed 1 night in Nov 2025

10/10 Excellent

Claudia

Liked: Cleanliness, amenities, property conditions & facilities
All of above
Stayed 1 night in Nov 2025

10/10 Excellent

Susan

Business traveler
Liked: Cleanliness, staff & service, amenities
Clean room; 24/7 coffee; breakfast buffet
Stayed 1 night in Nov 2025

8/10 Good

John

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great staff, friendly and helpful
Stayed 2 nights in Nov 2025

6/10 Okay

Lauren

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I was on the first floor near the side door and that door was so loud and disruptive. I would suggest fixing that door or not putting guests in the rooms near it.
Stayed 3 nights in Oct 2025

10/10 Excellent

Justin

Stayed 1 night in Oct 2025

10/10 Excellent

Alyssa Al-Karim

Stayed 1 night in Oct 2025

4/10 Poor

Claudia, Saint Charles

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Wayone

Stayed 1 night in Oct 2025

10/10 Excellent

Louis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room… one of the Best Free Breakfast I have had at a hotel
Stayed 1 night in Oct 2025

6/10 Okay

Theresa

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Hotel was fine! Front desk woman was less than friendly upon check in and through out the stay; didn’t seem like a place that welcomed families.
Stayed 2 nights in Sep 2025

10/10 Excellent

Daniela

Stayed 1 night in Sep 2025

10/10 Excellent

James

Stayed 1 night in Sep 2025

4/10 Poor

Doug

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had to change rooms TWICE because the first room had a hole in the ceiling and the second room had mold and mildew in the exhaust vets that contaminated the entire room so much so you could smell it when you walked in. We finally settled into a habitable room an hour after arrival.
Stayed 1 night in Sep 2025

10/10 Excellent

MIKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Douglas - Tomika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Kayra

Traveled with partner
Liked: Amenities
Very kind staff and quick check in service.
Stayed 1 night in Sep 2025

8/10 Good

Rachel

Stayed 1 night in Aug 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

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