Hotel Family

3.0 star property
Central hotel with a restaurant connected to a shopping center in São Paulo

Choose dates to view prices

Photo gallery for Hotel Family

Exterior
Minibar, desk, free WiFi, bed sheets
Twin Room, 2 Twin Beds | Minibar, desk, free WiFi, bed sheets
Food and drink
View from property

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast available
  • Air conditioning
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
Rua da Juta, 301, Brás, São Paulo, 03010-010
  • Rua 25 de Marco
    ‪16 min walk‬
  • Expo Center North
    ‪5 min drive‬
  • Anhembi Convention Center
    ‪6 min drive‬
  • São Paulo (GRU-Guarulhos - Governor André Franco Montoro Intl.)
    ‪21 min drive‬

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Room options

Twin Room, 2 Twin Beds

  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

Triple Room

  • Sleeps 3
  • 3 Twin Beds

Double Room

  • 161 sq ft
  • Sleeps 3
  • 1 Double Bed

Double Room Single Use

  • 161 sq ft
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

São Paulo

Located in Bras within a mile (2 km) of Rua 25 de Marco, Hotel Family is within 2 miles (3 km) of other popular sights such as Sala São Paulo Concert Hall. This 223-room, 3-star hotel welcomes guests with conveniences like a restaurant, free in-room WiFi, and laundry facilities. It's connected to a shopping center in central São Paulo and also close to Municipal Theatre of São Paulo and Liberty Square.

What's nearby

  • Rua 25 de Marco - 16 min walk - 0.9 miles
  • Expo Center North - 5 min drive - 2.6 miles
  • Anhembi Convention Center - 6 min drive - 2.9 miles
  • Paulista Avenue - 7 min drive - 3.1 miles
  • Allianz Parque - 10 min drive - 4.7 miles

Getting around

  • Sao Paulo Bras Station - 3 min drive
  • Bras Metro Station - 18 min walk
  • São Paulo (CGH-Congonhas) - 25 min drive

Restaurants

  • ‪Lanchonete Rainha da Miller - ‬4 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Dolce Gusto Café - ‬4 min walk
  • ‪Ripa na Brasa - ‬5 min walk
  • ‪Rainha do Bras - ‬3 min walk

About this property

Hotel Family

Central hotel with a restaurant connected to a shopping center in São Paulo
Guests staying at Hotel Family enjoy free WiFi in public areas, laundry facilities, and a porter/bellhop. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a reception hall, a TV in a common area, and a hair salon.
25-inch TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Minibars, ceiling fans, and phones are other standard amenities.

Languages

English, Portuguese

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee: BRL 34.99 per person
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hotel Family Paulista

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility

More

  • 2 buildings
  • 9 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 25-inch TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately BRL 34.99 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM—-5:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present—in addition to the child's certificate of birth and identity card with photo—a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Family Sao Paulo
Hotel Family
Family Sao Paulo
Hotel Family Hotel
Hotel Family São Paulo
Hotel Family Hotel São Paulo

Frequently asked questions

Is a free cancellation option available at Hotel Family?

Hotel Family provides free cancellation on select room rates. For specific requirements, review the cancellation policy on Orbitz.

What's there to do around Hotel Family?

This hotel is situated in Bras, just steps from Shopping 25 Bras Mall and Feirinha da Madrugada, and within a short walk of Mega Polo Moda. You'll also find Paulista Avenue and Allianz Parque within a short drive.

Is there parking available at Hotel Family?

No, there isn't parking at this hotel.

Is a spa located at Hotel Family?

Spa services at the hotel include mani/pedis.

Does Hotel Family include a casino at the property?

No, Hotel Family doesn't have a casino.

Is there an indoor pool at Hotel Family?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Family?

Couples staying at this hotel will appreciate amenities like a minibar as well as a restaurant and a hair salon.

Are there hot tubs at Hotel Family?

No, there isn't a spa tub at this hotel.

Does Hotel Family feature a restaurant that includes a breakfast menu?

Yes, Hotel Family serves buffet breakfast for a surcharge at Hotel Family Paulista.

Does Hotel Family allow pets to stay for free?

No, pets aren't allowed at Hotel Family.

Are there connecting rooms at Hotel Family?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Hotel Family?

The closest major airport to Hotel Family is São Paulo (CGH-Congonhas), which is 8.8 mi away (25 minutes by car). Another top airport is São Paulo/Guarulhos Intl. Airport, which is located 15.6 mi away (34-minute drive).

Can I book a room with a balcony at Hotel Family?

No, there aren't any guestrooms with balconies at Hotel Family.

Hotel Family Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 208 out of 566 reviews
Rating 8 - Good. 127 out of 566 reviews
Rating 6 - Okay. 116 out of 566 reviews
Rating 4 - Poor. 62 out of 566 reviews
Rating 2 - Terrible. 53 out of 566 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Marisol

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2020

10/10 Excellent

Maria Izabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

4/10 Poor

Alexandre

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Trabalho

Stayed 2 nights in Feb 2025

10/10 Excellent

Rosyane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Boa
Stayed 3 nights in Feb 2025

2/10 Terrible

Daniela

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Roberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Ana Flávia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

João

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Eliane

Stayed 5 nights in Feb 2025

8/10 Good

Eliane

Liked: Cleanliness, staff & service

Bom.

O Hotel é bom mas tem mt barulho, dia e noite nos corredores, entrada e saída de mercadorias, quem tem problema para dormir e descansar fica difícil, vale a localização que é dentro do shopping facilitando as compras.
Stayed 4 nights in Feb 2025

8/10 Good

Talita

Stayed 1 night in Feb 2025

10/10 Excellent

Cilene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Marcia soares

Stayed 3 nights in Feb 2025

8/10 Good

Bruno

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bem situado!

Tranquilo e bem situado!
Stayed 2 nights in Feb 2025

10/10 Excellent

Rosiane

Stayed 4 nights in Jan 2025

8/10 Good

João

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bom pelo preço, café muito bom. Fiquei no 4° andar. Única coisa só Wi-fi não funciona creio pela qualidade de pessoas, mas no restante muito bom??
Stayed 3 nights in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Boa

Custo beneficio
Stayed 2 nights in Jan 2025

10/10 Excellent

Alissandra

Stayed 3 nights in Jan 2025

6/10 Okay

Mileide

Liked: Staff & service
Só acho que os panos de cama teriam que mais higienizados !de restante o café da manada estava ótimo
Stayed 1 night in Jan 2025

8/10 Good

Renata Thomaz

Business traveler
Liked: Cleanliness, staff & service, room comfort

Hospedagem muito boa no Hotel Family

Minha estadia foi muto boa! Fui a trabalho e fiquei muito satisfeito com o atendimento da recepção, que foi impecável tanto pela manhã quanto à noite. A recepcionista foi extremamente atenciosa e me deu ótimas indicações sobre a melhor forma de chegar ao meu destino. O tratamento que recebi foi bom e fez toda a diferença na minha experiência. Recomendo a todos!
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, room comfort
Boa para o que o hotel se propõe. Pode melhorar com relação ao ar condicionado, barulhento. O Hotel precisa de uma pintura etc. Os funcionários atenciosos, restaurante bem simples e café da manhã tb.
Stayed 3 nights in Jan 2025

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Sempre ficava nesse hotel mas essa última estadia foi horrível ficamos num quarto sujo,banheiro sujo com a tampa do vaso encardido,roupa de cama encardida ,quarto com janela quebrada de frente pra um local com obra .o hotel é bem localizado pra quem vai na feira da madrugada mas precisa de uma reforma e ter quartos mais apresentáveis e limpos..o café da manhã é ótimo e o atendimento também
Stayed 2 nights in Jan 2025

10/10 Excellent

Pedro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Práctico fácil
Stayed 2 nights in Jan 2025