Hotel Family

3.0 star property
Central hotel with a restaurant connected to a shopping center in São Paulo

Choose dates to view prices

Photo gallery for Hotel Family

Reception
Breakfast and lunch served
Interior
Building design
Interior

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Laundry
  • Housekeeping

Explore the area

View in a map
Rua da Juta, 301, Brás, São Paulo, 03010-010
  • Place, Feirinha da Madrugada
    ‪3 min walk‬
  • Place, Mega Polo Moda
    ‪6 min walk‬
  • Place, Rua 25 de Marco
    ‪16 min walk‬
  • Airport, São Paulo (CGH-Congonhas)
    ‪32 min drive‬

Room options

Double Room

7.6 out of 10
Good
(8 reviews)
  • 161 sq ft
  • Sleeps 3
  • 1 Double Bed

Twin Room, 2 Twin Beds

7.0 out of 10
Good
(22 reviews)
  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

Triple Room

  • Sleeps 3
  • 3 Twin Beds

Double Room Single Use

8.6 out of 10
Excellent
(8 reviews)
  • 161 sq ft
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

São Paulo

Located in Bras within a mile (2 km) of Rua 25 de Marco, Hotel Family is within 2 miles (3 km) of other popular sights such as Sala São Paulo Concert Hall. This 223-room, 3-star hotel welcomes guests with conveniences like a restaurant, free in-room WiFi, and laundry facilities. It's connected to a shopping center in central São Paulo and also close to Municipal Theatre of São Paulo and Liberty Square.

What's nearby

  • Shopping 25 Bras Mall - 2 min walk - 0.1 miles
  • Feirinha da Madrugada - 3 min walk - 0.2 miles
  • Mega Polo Moda - 6 min walk - 0.4 miles
  • Worldwide Church of God's Power - 16 min walk - 0.9 miles
  • Rua 25 de Marco - 16 min walk - 0.9 miles

Getting around

  • Sao Paulo Bras Station - 3 min drive
  • Bras Metro Station - 18 min walk
  • São Paulo (CGH-Congonhas) - 25 min drive

Restaurants

  • ‪Habib's - ‬4 min walk
  • ‪Giraffas - ‬5 min walk
  • ‪Rainha da Miller - ‬4 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Praca De Alimentacao - ‬6 min walk

About this property

Hotel Family

Central hotel with a restaurant connected to a shopping center in São Paulo
Guests staying at Hotel Family enjoy free WiFi in public areas, laundry facilities, and a porter/bellhop. Airport transportation is made easy with an airport shuttle (available on request) for BRL 100 per person one-way. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a vending machine, a reception hall, and a TV in a common area.
25-inch TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Minibars, ceiling fans, and phones are other standard amenities.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 3:00 AM to 6:30 PM at scheduled times and on request

Food and drink

  • Buffet breakfast available for a fee: BRL 34.99 per person
  • A restaurant
  • Snack bar/deli

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility

More

  • 2 buildings
  • 9 floors
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 25-inch TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately BRL 34.99 per person
  • Airport shuttle fee: BRL 100 per person (one-way)
  • Airport shuttle fee per child: BRL 50 (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM—-5:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present—in addition to the child's certificate of birth and identity card with photo—a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Family Sao Paulo
Hotel Family
Family Sao Paulo
Hotel Family Hotel
Hotel Family São Paulo
Hotel Family Hotel São Paulo

Frequently asked questions

Is a free cancellation option available at Hotel Family?

Hotel Family provides free cancellation on select room rates. For specific requirements, review the cancellation policy on Orbitz.

What's there to do around Hotel Family?

This hotel is situated in Bras within a 10-minute walk of Feirinha da Madrugada and Mega Polo Moda. You'll also find Paulista Avenue and Allianz Parque within a short drive.

Will I be able to park at Hotel Family?

No, this hotel doesn't offer parking.

Does Hotel Family include a casino at the property?

No, Hotel Family doesn't have a casino.

Is there an indoor pool at Hotel Family?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel Family?

Couples staying at this hotel will appreciate amenities like a minibar as well as a restaurant and a 24-hour front desk.

Are there hot tubs at Hotel Family?

No, this hotel doesn't have a spa tub.

Does Hotel Family feature a restaurant that includes a breakfast menu?

Yes, Hotel Family serves buffet breakfast for a surcharge from its restaurant.

Does Hotel Family allow pets to stay for free?

No, pets aren't allowed at Hotel Family.

Does Hotel Family have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Hotel Family?

The closest major airport to Hotel Family is São Paulo (CGH-Congonhas), which is 8.8 mi away (25 minutes by car). Another top airport is São Paulo/Guarulhos Intl. Airport, which is located 15.6 mi away (34-minute drive).

Are there rooms with balconies that I can book at Hotel Family?

No, you won't find guestrooms with balconies at Hotel Family.

Hotel Family Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 262 out of 697 reviews
Rating 8 - Good. 161 out of 697 reviews
Rating 6 - Okay. 138 out of 697 reviews
Rating 4 - Poor. 76 out of 697 reviews
Rating 2 - Terrible. 60 out of 697 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Omar

Stayed 1 night in Aug 2025

2/10 Terrible

Marisol

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2020

8/10 Good

Edivaldo

Traveled with family
Liked: Staff & service
No centro de vendas do Brás.
Stayed 1 night in Sep 2025

6/10 Okay

roberto alves

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Sayna Adriana Guimarães

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Eliane

Business traveler
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Jucélia

Stayed 4 nights in Sep 2025

10/10 Excellent

Rubya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel ótima qualidade
Stayed 1 night in Sep 2025

10/10 Excellent

Margareth

Stayed 3 nights in Sep 2025

10/10 Excellent

Edivaldo

Stayed 5 nights in Sep 2025

6/10 Okay

Wellingthon

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Reservei um quarto para mim, minha esposa e nosso bebê, chegamos lá e não tinha o berço que estava previsto, solicitei o berço na chegada e reforcei uma hora depois (17h), nada aconteceu. Em resumo foram encontrar o berço perto das 23h, e não sabiam nem montar ainda por cima. A cama era muito dura também, parecia que nem colchão tinha, complicado.
Stayed 1 night in Sep 2025

8/10 Good

REMIGTON

Stayed 3 nights in Sep 2025

10/10 Excellent

RUBENS

Stayed 1 night in Sep 2025

8/10 Good

José Roberto

Business traveler
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Geovani

Business traveler
Liked: Staff & service
Disliked: Cleanliness
A colcha estava suja de sangue, e os lençóis São muitos pequenos, fica saindo do colchão e eu tive que comprar uma lâmpada portátil, porque a lâmpada é fraquinha, muito escuro o quarto.
Stayed 4 nights in Sep 2025

8/10 Good

Moving

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vale muito a pena

Tivemos uma ótima estadia, o café da manhã foi muito bom, a localização e excelente pra quem vai fazer compras. A cama faz muito barulho por conta da estrutura.
Stayed 5 nights in Sep 2025

10/10 Excellent

Marlene

Stayed 2 nights in Sep 2025

10/10 Excellent

Dragon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otima licalizacao, atendimento e conforto.
Stayed 1 night in Sep 2025

10/10 Excellent

Marlene M

Stayed 1 night in Sep 2025

10/10 Excellent

Paulo

Stayed 3 nights in Sep 2025

4/10 Poor

Antonio Fontes de

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Rosimar

Stayed 1 night in Aug 2025

6/10 Okay

Ailton

Liked: Cleanliness
Disliked: Room comfort
Nada declarar
Stayed 1 night in Sep 2025

6/10 Okay

Janaina

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2025