Hotel Family

Property class: 3

Choose dates to view prices

Photo gallery for Hotel Family

A buffet with various food options including pasta, rice, and vegetables.
A reception desk with a wooden panel design, a digital screen, and a sign with a warning symbol.
A corridor with a reflective floor, a black and white railing, and air conditioning units on the wall.
A modern building with a central atrium, multiple air conditioning units, and a staircase with black railings.
A multi-level courtyard with balconies, potted plants, and outdoor seating areas.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping

Explore the area

View in a map
Rua da Juta, 301, Brás, São Paulo, 03010-010
  • Place, Shopping 25 Bras Mall
    ‪2 min walk‬
  • Place, Feirinha da Madrugada
    ‪3 min walk‬
  • Place, Mega Polo Moda
    ‪8 min walk‬
  • Airport, São Paulo (GRU-Guarulhos - Governor André Franco Montoro Intl.)
    ‪29 min drive‬

Room options

Double Room

7.2 out of 10
Good
(11 reviews)
  • 161 sq ft
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

Twin Room, 2 Twin Beds

  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Triple Room

  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

Double Room Single Use

8.0 out of 10
Very good
(9 reviews)
  • 161 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

Economy Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

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About the neighborhood

São Paulo

Located in Bras within a mile (2 km) of Rua 25 de Marco, Hotel Family is within 2 miles (3 km) of other popular sights such as Sala São Paulo Concert Hall. This 223-room, 3-star hotel welcomes guests with conveniences like a restaurant, free in-room WiFi, and laundry facilities. It's connected to a shopping center in central São Paulo and also close to Municipal Theatre of São Paulo and Liberty Square.

What's nearby

  • Shopping 25 Bras Mall - 2 min walk - 0.1 miles
  • Feirinha da Madrugada - 3 min walk - 0.2 miles
  • Mega Polo Moda - 8 min walk - 0.5 miles
  • Worldwide Church of God's Power - 19 min walk - 1.0 mile
  • Rua 25 de Marco - 4 min drive - 0.9 miles

Getting around

  • Sao Paulo Bras Station - 3 min drive
  • Bras Metro Station - 18 min walk
  • São Paulo (CGH-Congonhas) - 25 min drive

Restaurants

  • ‪Praca De Alimentacao - ‬6 min walk
  • ‪Giraffas - ‬5 min walk
  • ‪Rainha da Miller - ‬4 min walk
  • ‪Caires - ‬9 min walk
  • ‪Pizzaria Castelões - ‬13 min walk

About this property

Hotel Family

Guests staying at Hotel Family enjoy free WiFi in public areas, laundry facilities, and a porter/bellhop. Airport transportation is made easy with an airport shuttle (available on request) for BRL 100 per person one-way. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a vending machine, a TV in a common area, and a reception hall.
25-inch TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Minibars, ceiling fans, and phones are other standard amenities.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 3:00 AM to 6:30 PM at scheduled times and on request

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; BRL 35 per person
  • A restaurant
  • Snack bar/deli

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility

More

  • 2 buildings
  • 9 floors
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 25-inch TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately BRL 35.00 per person
  • Airport shuttle fee: BRL 100 per person (one-way)
  • Airport shuttle fee per child: BRL 50 (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM—-5:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present—in addition to the child's certificate of birth and identity card with photo—a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Family Sao Paulo
Hotel Family
Family Sao Paulo
Hotel Family Hotel
Hotel Family São Paulo
Hotel Family Hotel São Paulo

Frequently asked questions

Is a free cancellation option available at Hotel Family?

Hotel Family provides free cancellation on select room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Family?

As of Aug 19, 2026, prices found for a 1-night stay for 2 adults at Hotel Family on Sep 18, 2026 start from $39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Hotel Family?

This hotel is situated in Bras within a 10-minute walk of Feirinha da Madrugada and Mega Polo Moda. You'll also find Paulista Avenue and Nubank Parque within a short drive.

Will I be able to park at Hotel Family?

No, this hotel doesn't offer parking.

Does Hotel Family include a casino at the property?

No, Hotel Family doesn't have a casino.

Is there an indoor pool at Hotel Family?

No, there is no indoor pool at this hotel.

Is Hotel Family good for couples?

Couples staying at this hotel will appreciate amenities like a minibar as well as a restaurant and a 24-hour front desk.

Does Hotel Family have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Family feature a restaurant that includes a breakfast menu?

Yes, Hotel Family serves buffet breakfast each morning for a surcharge from its restaurant.

Does Hotel Family allow pets to stay for free?

No, pets aren't allowed at Hotel Family.

Does Hotel Family have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Hotel Family?

The closest major airport to Hotel Family is São Paulo (CGH-Congonhas), which is 8.8 mi away (25 minutes by car). Another top airport is São Paulo/Guarulhos Intl. Airport, which is located 15.6 mi away (34-minute drive).

Can I book a room with a balcony at Hotel Family?

No, you won't find guestrooms with balconies at Hotel Family.

Hotel Family Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 305 out of 779 reviews
Rating 8 - Good. 173 out of 779 reviews
Rating 6 - Okay. 152 out of 779 reviews
Rating 4 - Poor. 83 out of 779 reviews
Rating 2 - Terrible. 66 out of 779 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Muriel

Liked: Staff & service, amenities, property conditions & facilities
As atendente maravilhosas atenciosa
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Muriel

Liked: Cleanliness, staff & service, property conditions & facilities
Otima
Stayed 2 nights in May 2024
Verified review

6/10 Okay

Luciana A

Disliked: Amenities
.
Stayed 3 nights in Dec 2025
Verified review

6/10 Okay

Cardinale Mendes

Liked: Staff & service
Disliked: Amenities
Quarto muito barulhento.
Stayed 1 night in May 2026
Verified review

4/10 Poor

Joaquim

Disliked: Cleanliness, amenities, property conditions & facilities
Café da manhã: alimentos com aspecto de mal manipulado. Quarto com péssima conservação Roupa de cama odor de mofo. Lençóis velhos. Sem cobertores a disposição.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Simone

Liked: Cleanliness, staff & service, amenities
Banheiro muito apertado e instalação muito simples Café da manhã bom, ar condicionado funcionando bem
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Patrícia

Sim
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

cesar

Liked: Cleanliness, staff & service, amenities
Muito bem localizado pra quem está em compras no Brás , porém só isso !!! Se tiver fazendo qualquer outra coisa se não compras , definitivamente não compensa. Café fraco , quarto bem ruinzinho pelo valor .
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Edivaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Perfeito
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

ETIENE

Liked: Staff & service, amenities
Disliked: Cleanliness
Café da manhã é bom, a equipe atenciosa. A acomodação é simples, ideal para compras no Brás, mas peça no quesito limpeza e manutenção a janela do quarto estava quebrada e não fechava ou abria totalmente, chuveiro pingando, colchão bem ruim, coberta e lençóis pequenos para cama de casal. Mas para o motivo da estadia nos serviu bem a localização e privilegiada. Então o custo benefício compensou.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Heryan

Liked: Cleanliness, staff & service
Boa localização
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Rosana de F. Moreira

O cardapio e bem variado e gostoso
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Taiara

Liked: Cleanliness, staff & service, property conditions & facilities
O ar condicionado funciona tão bem q congelamos, quarto eram bem limpos , a comida era excelente!!!!! E os funcionários eram bem educados. Amo me hospedar lá!
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Cláudio

O ar condicionado não gelava . E a porta do box apertada.e eu sou magro. No mais fica na média . Já os funcionários tanto da recepção limpeza e restaurante são educados e prestativos. Nota 10 pra toda equipe !!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Sandro v

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente opçao para hospedagem quem vem fazer compras no braz. Super recomendo.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Regina Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Lugar bem localizado e confortável
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

cesar

Liked: Cleanliness, staff & service
O local é super bem localizado e só!!!
Stayed 1 night in Mar 2026
Verified review

8/10 Good

RAIMUNDO

Disliked: Staff & service, property conditions & facilities
Banheiro muito antigo
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Jocelini

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel fica bem localizado
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Café da manhã muito ruim Desfalcado
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Edson

Liked: Staff & service
Havia lojas por perto
Stayed 3 nights in Mar 2026
Verified review

4/10 Poor

Elves Vieira

Liked: Cleanliness, staff & service, amenities
No anúncio, está com café. Porém, havia, entregar de kits de café, no lugar do café, foi contratado. No último, não entregue, nem o kit de café. Solicito reembolso deste valor.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Wellen

Liked: Cleanliness
Disliked: Staff & service
Tudo ok
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Dorlene

Liked: Cleanliness, staff & service, amenities
Tudo certo. Bom
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

MARIA A N

Liked: Cleanliness, staff & service, amenities
O quarto estava impecável
Stayed 2 nights in Jan 2026