Sheraton Santiago Hotel and Convention Center

4.0 star property
Winery hotel with 4 restaurants connected to the convention center in Santiago

Choose dates to view prices

Photo gallery for Sheraton Santiago Hotel and Convention Center

Exterior
Presidential Suite, 1 King Bed, City View | 1 bedroom, premium bedding, Select Comfort beds, minibar
Presidential Suite, 1 King Bed, City View | 1 bedroom, premium bedding, Select Comfort beds, minibar
Outdoor banquet area
Presidential Suite, 1 King Bed, City View | 1 bedroom, premium bedding, Select Comfort beds, minibar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
  • Parking available
  • Gym

Explore the area

View in a map
Ave Santa Maria 1742, Santiago, Region Metropolitana, 1742
  • Costanera Center
    ‪17 min walk‬
  • Medical Center Hospital Worker
    ‪3 min drive‬
  • San Cristobal Hill
    ‪5 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪19 min drive‬

Room options

Superior Room, 2 Twin Beds, Non Smoking, Pool View

  • Sleeps 3
  • 2 Twin Beds

Superior Room, 1 King Bed, Non Smoking, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

Superior Room, 2 Twin Beds, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 3
  • 2 Twin Beds

Superior Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 3
  • 1 King Bed

Classic Room, 2 Twin Beds, Non Smoking, Pool View

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 2 Twin Beds

Club Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

Club Room, 2 Twin Beds, Non Smoking

  • Sleeps 3
  • 2 Twin Beds

Club Room, 1 King Bed, Non Smoking

7.0 out of 10
Good
(4 reviews)
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 King Bed, City View

  • City view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Terrace, City View (Terrace)

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Pool View

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed, Non Smoking, Pool View

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 1 King Bed

Classic Room, 2 Twin Beds, Non Smoking

7.4 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 2 Twin Beds

Classic Room, 1 King Bed

8.8 out of 10
Excellent
(55 reviews)
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Santiago

Located in Providencia, Sheraton Santiago Hotel and Convention Center is within a 10-minute stroll of sights such as Clínica Indisa and Sculpture Park. This 4-star hotel has 379 guestrooms and offers conveniences like 4 restaurants, an outdoor pool, and an indoor pool. It's connected to the convention center in central Santiago and also close to Costanera Center and Medical Center Hospital Worker.

What's nearby

  • Clínica Indisa - 3 min walk - 0.2 miles
  • Costanera Center - 17 min walk - 0.9 miles
  • Medical Center Hospital Worker - 3 min drive - 2.1 miles
  • Parque Arauco Mall - 4 min drive - 3.2 miles
  • San Cristobal Hill - 5 min drive - 1.1 miles

Getting around

  • Hospitales Station - 6 min drive
  • Pedro de Valdivia Station - 14 min walk
  • Santiago Intl. Airport (SCL) - 22 min drive

Restaurants

  • ‪Lobby Bar - ‬2 min walk
  • ‪Lusitano - ‬8 min walk
  • ‪El Ancla - ‬10 min walk
  • ‪El Cid - ‬2 min walk
  • ‪Cafetería Nicolás - ‬7 min walk

About this property

Sheraton Santiago Hotel and Convention Center

Winery hotel with 4 restaurants connected to the convention center in Santiago
Sheraton Santiago Hotel and Convention Center features an indoor pool, an outdoor pool, and a children's pool. You can take advantage of onsite parking for a fee, along with an airport shuttle (available 24 hours) for CLP 35000 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Other amenities at this family-friendly hotel include a gym, a sauna, and free WiFi in public areas.
32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired internet. Bathrooms offer hair dryers and free toiletries, and Select Comfort beds with premium bedding ensure a restful night. Minibars, ceiling fans, and laptop-compatible safes are also available. Housekeeping is available on request.
An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, French, Italian, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 50 km
  • Limo/town car service
  • Self parking on site (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: CLP 11,000 for adults and CLP 11,000 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Bohio
  • El Cid Restaurant
  • El Jardin Coffee Shop
  • Lobby Bar

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7,578 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Low-height counter and sink
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CLP 81000 per pet, per stay
  • Dogs and cats only
  • An off-leash area is available
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for CLP 30000.0 per stay
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CLP 11000 for adults and CLP 11000 for children
  • Fee for in-room wireless internet: CLP 0 per day (rates may vary)
  • Fee for in-room wired internet: CLP 0 per day (rates may vary)
  • Airport shuttle fee: CLP 35000 per vehicle (one way)
  • Pet fee: CLP 81000 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CLP 30000.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton Santiago
Santiago Sheraton
Santiago Sheraton Hotel
Sheraton Hotel Santiago
Sheraton Santiago
Sheraton Santiago Hotel
Sheraton Santiago Hotel Santiago
Sheraton Santiago Hotel and Convention Center Hotel
Sheraton Santiago Hotel and Convention Center Santiago
Sheraton Santiago Hotel and Convention Center Hotel Santiago

Frequently asked questions

Are free cancellation options available at Sheraton Santiago Hotel and Convention Center?

Sheraton Santiago Hotel and Convention Center offers free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Sheraton Santiago Hotel and Convention Center?

As of Aug 11, 2025, prices found for a 1-night stay for 2 adults at Sheraton Santiago Hotel and Convention Center on Aug 15, 2025 start from $134.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Sheraton Santiago Hotel and Convention Center?

This hotel is situated in Providencia within a 10-minute walk of Santiago Metropolitan Park and Sculpture Park. You'll also find Costanera Center and Palacio de la Moneda within a short drive.

Will I be able to park at Sheraton Santiago Hotel and Convention Center?

Yes, parking is offered for CLP 0 per day. Accessible parking and electric car charging are also available for guests.

Does Sheraton Santiago Hotel and Convention Center have a casino at the property?

No, Sheraton Santiago Hotel and Convention Center doesn't have a casino.

Will I find an indoor pool at Sheraton Santiago Hotel and Convention Center?

Yes, this hotel has an indoor pool along with an outdoor pool.

What amenities will couples enjoy at Sheraton Santiago Hotel and Convention Center?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant with al fresco dining.

Are there hot tubs at Sheraton Santiago Hotel and Convention Center?

No, but guests can enjoy a steam room at this hotel.

Does Sheraton Santiago Hotel and Convention Center feature a restaurant that includes a breakfast menu?

Yes, Sheraton Santiago Hotel and Convention Center has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Sheraton Santiago Hotel and Convention Center allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Sheraton Santiago Hotel and Convention Center for a fee of CLP 81000 per pet, per stay. The property also provides an off-leash area.

Are there connecting rooms at Sheraton Santiago Hotel and Convention Center?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Sheraton Santiago Hotel and Convention Center?

The closest major airport to Sheraton Santiago Hotel and Convention Center is Santiago Intl. Airport (SCL), which is 12.9 mi away (22 minutes by car).

Can I book a room with a balcony at Sheraton Santiago Hotel and Convention Center?

Yes, some guestrooms at this hotel offer a terrace where guests can enjoy pool or mountain views.

Does Sheraton Santiago Hotel and Convention Center host weddings?

Take advantage of the wedding venue at Sheraton Santiago Hotel and Convention Center if you plan to say "I do" during your trip.

Sheraton Santiago Hotel and Convention Center Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 322 out of 603 reviews
Rating 8 - Good. 148 out of 603 reviews
Rating 6 - Okay. 75 out of 603 reviews
Rating 4 - Poor. 27 out of 603 reviews
Rating 2 - Terrible. 31 out of 603 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Juan

Business traveler
Liked: Cleanliness, amenities
nice place , but a bit far from EL Golf
Stayed 1 night in Feb 2025

8/10 Good

Juan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
nice pool
Stayed 1 night in Feb 2025

10/10 Excellent

Janneth

Stayed 2 nights in Jan 2025

10/10 Excellent

Jorge, Antofagasta

Stayed 1 night in May 2025

10/10 Excellent

catriona

Stayed 1 night in Apr 2025

10/10 Excellent

Juan

Stayed 6 nights in Mar 2025

8/10 Good

Crystal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Lots of space outdoors. Can be a little overwhelming if there are big conferences.
Stayed 1 night in Apr 2025

10/10 Excellent

Raymond, Nyack

Stayed 3 nights in Apr 2025

10/10 Excellent

Candido

Recommendation for the Sheraton Santiago

The property is spotless and well maintained, all the personnel is courteous and eager to help and go out the normal to make you feel welcomed. The bed is comfortable and spotless. The food and attention at the different restaurants are excellent. In short top notch and a bargain for the price.
Stayed 1 night in Mar 2025

10/10 Excellent

walter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 2 nights in Mar 2025

8/10 Good

Helene

Stayed 1 night in Mar 2025

10/10 Excellent

Mark

Stayed 4 nights in Feb 2025

6/10 Okay

Nathan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Four of four rooms had non working air conditioners, one had non working phones and a non-working TV set. Even after maintenance looked at the air conditioners, they barely worked keeping the temperature in the room no lower than 27C (80F), far too hot for a good night's sleep. Other than maintenance issues and upkeep, the hotel is a pretty nice place to stay.
Stayed 3 nights in Feb 2025

8/10 Good

Cheryl

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

Pat

Traveled with group
Air conditioning not working on a day it was 32degrees centigrade. Sent someone twice to fix and left us with a fan. No offer to change room or compensate us. When I complained the next morning they only said “oh well”
Stayed 1 night in Feb 2025

10/10 Excellent

Sally

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AC issue

We could not turn on the air conditioner, so I called guest services. A maintenance man came up within 5 minutes and got the air conditioner running. We were very grateful.
Stayed 1 night in Feb 2025

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend
Stayed 1 night in Feb 2025

10/10 Excellent

DANIEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pool and friendly staff. The hotel needs some fresh up renovations.
Stayed 2 nights in Feb 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed our stay

Enjoyed our stay here. Obviously the hotel is American in style, it did seem a little dated but the rooms were good, clean and with an excellent view. Check in was slow with a queue but staff were pleasant and helpful. The pool is lovely and we enjoyed relaxing there, the pool food service was excellent though the towel service was poor and unfriendly. Signposting and information in the hotel seems to be lacking, we had to ask for the Club lounge and hunt down various other areas, we could not find restaurant menus online and the concierge could not offer us any when we were trying to decide where to eat. I am happy to give this hotel full marks as it is good and we enjoyed our time here but I do feel that some aspects would benefit from attention.
Stayed 3 nights in Jan 2025

8/10 Good

LIZA

Liked: Cleanliness, staff & service, property conditions & facilities
Buena ubicación y servicio
Stayed 2 nights in Feb 2025

10/10 Excellent

Gregory, Estevan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 3 nights precruise with holland America. Hotel was great and service was outstanding. HAL had cruise people in the lobby and it was very convenient.
Stayed 3 nights in Jan 2025

8/10 Good

Juan

Stayed 1 night in Feb 2025

10/10 Excellent

Fred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
English speaking staff
Stayed 6 nights in Jan 2025

10/10 Excellent

Bonnie, Medina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort-like property.
Stayed 1 night in Jan 2025

10/10 Excellent

brandan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were great and they spoke English and Spanish. Great views and in a safe neighborhood.
Stayed 9 nights in Jan 2025