Mandarin Oriental, Santiago

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A resort with a pool, palm trees, a gazebo, and outdoor seating.
A modern outdoor seating area with a pool view, featuring contemporary furniture and decorative glass elements.
A hotel with a modern architectural design, featuring a curved facade and large windows.
A modern hotel lobby with large windows, a staircase, and a seating area with tables and chairs.
A modern hotel room with a large window, a dining area, a sofa, and a coffee table.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Kennedy Avenue #4601, Santiago, Region Metropolitana, 1025
  • Place, Parque Arauco Mall
    ‪4 min walk‬
  • Place, Parque Araucano
    ‪4 min walk‬
  • Place, KidZania Santiago
    ‪12 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪27 min drive‬

Room options

Club Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)
  • City view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Club Room, 2 Twin Beds

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(42 reviews)
  • City view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Twin Beds

9.0 out of 10
Wonderful
(18 reviews)
  • City view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

Deluxe Room, 1 King Bed (View)

9.4 out of 10
Exceptional
(31 reviews)
  • Mountain view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Executive Suite

  • City view
  • 872 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 872 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Premier Suite

  • City view
  • 1313 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Grand Suite, Terrace

  • City view
  • 1550 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds

  • City view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Accessible

  • City view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Executive Room, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 560 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Executive Room, 2 Queen Beds

9.8 out of 10
Exceptional
(8 reviews)
  • 560 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds

Terrace Suite King

  • Sleeps 3
  • 1 King Bed

Presidential Suite

  • Sleeps 3
  • 1 King Bed

Executive King Suite

  • Sleeps 3
  • 1 King Bed

Panoramic Suite

  • City view
  • 1518 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Family Suite, 2 Bedrooms

  • City view
  • 1733 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

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About the neighborhood

Santiago

Located in Las Condes, Mandarin Oriental, Santiago is a leisurely stroll from popular sights such as Parque Arauco Mall and KidZania Santiago. This 299-room, 5-star hotel has conveniences like a 24-hour gym, free in-room WiFi, and free self parking.

What's nearby

  • Parque Arauco Mall - 4 min walk - 0.3 miles
  • Parque Araucano - 4 min walk - 0.3 miles
  • KidZania Santiago - 12 min walk - 0.7 miles
  • Apoquindo - 14 min walk - 0.8 miles
  • Los Leones Golf Club - 2 min drive - 0.9 miles

Getting around

  • Military Academy Station - 5 min drive
  • Santiago Central Station - 31 min drive
  • Santiago Intl. Airport (SCL) - 30 min drive

Restaurants

  • ‪Varsovienne - ‬5 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪glass17 - ‬5 min walk
  • ‪DoubleTree by Hilton Santiago Kennedy - ‬5 min walk
  • ‪Café Mokka - ‬9 min walk

About this property

Mandarin Oriental, Santiago

Guests staying at Mandarin Oriental, Santiago enjoy a children's pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this ski hotel include a conference center, a business center, and a seasonal outdoor pool.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, espresso makers, and safes. Change of towels is available on request.
A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 40 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Atrium
  • Matsuri
  • Senso

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Children's pool
  • Seasonal outdoor pool
  • Stereo

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center (16,738 square feet of space)

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 22 floors
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per pet, per day, plus a one-time cleaning fee of USD 50
  • Dogs only
  • 1 total (40 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for USD 100.0 per night
  • Free cribs/infant beds are available

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 40 per person
  • Pet fee: USD 50 per pet, per day plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 100.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from October to March.
  • Reservations need to be made in advance for golf tee times. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.

Property is also known as

Hotel Santiago Mandarin Oriental
Grand Hyatt Santiago Hotel
Santiago Grand Hyatt
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Hyatt
Santiago Mandarin Oriental
Mandarin Oriental, Santiago Hotel
Hotel Santiago by Mandarin Oriental
Mandarin Oriental, Santiago Santiago
Mandarin Oriental, Santiago Hotel Santiago

Frequently asked questions

Are free cancellation options available at Mandarin Oriental, Santiago?

Mandarin Oriental, Santiago provides free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Mandarin Oriental, Santiago?

As of Sep 30, 2026, prices found for a 1-night stay for 2 adults at Mandarin Oriental, Santiago on Oct 31, 2026 start from $305, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Mandarin Oriental, Santiago?

This hotel is situated in Las Condes within a 10-minute walk of Parque Arauco Mall and Parque Araucano. You'll also find KidZania Santiago and Apoquindo less than a mile away.

Does Mandarin Oriental, Santiago feature a casino at the property?

No, Mandarin Oriental, Santiago doesn't have a casino.

Is there an indoor pool at Mandarin Oriental, Santiago?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from October until March.

Does Mandarin Oriental, Santiago feature a restaurant that includes a breakfast menu?

Yes, Mandarin Oriental, Santiago has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Does Mandarin Oriental, Santiago allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Mandarin Oriental, Santiago for a fee of USD 50 per pet, per day. The property also provides food and water bowls.

Where is the closest airport to Mandarin Oriental, Santiago?

The closest major airport to Mandarin Oriental, Santiago is Santiago Intl. Airport (SCL), which is 16.7 mi away (30 minutes by car).

Does Mandarin Oriental, Santiago have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Mandarin Oriental, Santiago.

Mandarin Oriental, Santiago Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 756 out of 1000 reviews
Rating 8 - Good. 156 out of 1000 reviews
Rating 6 - Okay. 53 out of 1000 reviews
Rating 4 - Poor. 17 out of 1000 reviews
Rating 2 - Terrible. 18 out of 1000 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room, very helpful staff, excellent food
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel great staff rooms super clean house keeping amazing
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is nice. Staff is great
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. The staff was amazing and they were very friendly, nice and welcoming to my whole family. Very good location.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very well-trained staff. We had a nice stay during our business trip.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room, view, friendly staff and quality facilities made it a great stay.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Gorgeous hotel with amazing staff!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Santiago
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Great hotel, staff, food, location, EVERYTHING!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Great pool
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. All great. Top level.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great staff in a wonderful hotel.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The club room was amazing, and the service was spectacular. The pool and restaurants were great, and we very much enjoyed & relaxed on our vacation.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool. Excellent food. Incredibly friendly staff. Great rooms. Right next to a giant mall if you need to do shopping. Just a very solid spot
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved almost everything: location, staff, restaurants. Only thing that left a bad taste in my mouth was that I arranged for shuttle to and from airport for my group. Was originally told 150,000 Chilean pesos, however, when I went to check out, they told me that was just for one way and that I would be charged another 150,000 Chilean pesos for my return trip to the airport… tried to escalate at hotel, but no one got back to me…other than this transaction, beautiful hotel
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great hotel, best in Santiago, awesome rooms, wonderful views, great staff, very good restaurants, everything perfect
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Excellent place to stay
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Great staff. Room very comfortable.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel experience to date. Room was gorgeous. Staff was super friendly and welcoming. Spa was relaxing and perfectly thought out.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Great breakfast buffet…so many fresh & wonderful options. The hotel has the largest outdoor pool in Santiago which is a plus when visiting over the hot summer! Also the hotel is near a large mall, Parque Arauco.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Love this horel
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Excellent pool
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service ; beatiful and great hotel !
Stayed 8 nights in Aug 2025