Fairmont El San Juan Hotel

5.0 star property

Choose dates to view prices

Photo gallery for Fairmont El San Juan Hotel

Aerial view
Creator video - submitted by Travel Lover Worldwide MFC
Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes
Hallway
4 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
6063 Isla Verde Avenue, Carolina, 00979
  • Place, Isla Verde Beach
    ‪5 min walk‬
  • Place, Pine Grove Beach
    ‪7 min walk‬
  • Place, Carolina Beach
    ‪9 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪4 min drive‬

Room options

Fairmont, Room, 2 Queen Beds, Patio

7.6 out of 10
Good
(31 reviews)
  • 445 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed

7.4 out of 10
Good
(35 reviews)
  • 614 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 1 King Bed

8.2 out of 10
Very good
(113 reviews)
  • 445 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds

8.0 out of 10
Very good
(72 reviews)
  • 445 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Ocean View (Parlor, 1 King bed)

8.0 out of 10
Very good
(5 reviews)
  • Ocean view
  • 974 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms, Partial Ocean View (Parlor, 1 King bed & 2 Queen beds)

7.4 out of 10
Good
(6 reviews)
  • Partial ocean view
  • 1374 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Fairmont, Room, 1 King Bed, Patio

7.0 out of 10
Good
(13 reviews)
  • 445 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Terrace, Poolside

  • Garden view
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Partial Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • Partial ocean view
  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Partial Ocean View

8.0 out of 10
Very good
(3 reviews)
  • Partial ocean view
  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Signature Room, 1 King Bed, Ocean View

  • Ocean view
  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Signature Room, 2 Queen Beds, Ocean View

  • Ocean view
  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

  • Ocean view
  • 974 sq ft
  • Sleeps 4
  • 1 King Bed

Bungalow, 1 King Bed, Terrace

9.0 out of 10
Wonderful
(6 reviews)
  • Garden view
  • 351 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Balcony, Ocean View

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 539 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Terrace, Beachside

  • Garden view
  • 539 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Terrace, Beachside

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 539 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom (Parlor, 1 King bed)

  • 974 sq ft
  • Sleeps 4
  • 1 King Bed

Villa, 1 King Bed, Balcony, Poolside

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Terrace, Poolside

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Accessible, Partial Ocean View

  • Partial ocean view
  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Accessible

7.0 out of 10
Good
(4 reviews)
  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 1 King Bed, Accessible, Bathtub, Patio

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Terrace, Beachside

  • 539 sq ft
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Accessible, Bathtub (Balcony, Poolside)

  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Accessible, Bathtub (Balcony, Poolside)

  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

Villa, 2 Queen Beds, Balcony, Poolside

9.6 out of 10
Exceptional
(5 reviews)
  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Accessible, Terrace (Poolside)

  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Accessible, Bathtub (Terrace, Poolside)

  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Accessible, Terrace (Poolside)

  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

Signature Room, 1 King Bed, Accessible, Ocean View

  • Ocean view
  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

Presidential Suite, 1 Bedroom, Ocean View (1 King bed)

  • Ocean view
  • 2051 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom

  • Sleeps 6
  • 1 Queen Bed

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About the neighborhood

Carolina

Located in Isla Verde within a 5-minute drive of The Mall of San Juan, Fairmont El San Juan Hotel is within a 10-minute drive of other popular sights such as Museo de Arte de Puerto Rico. This 388-room, 5-star resort has 4 outdoor pools along with a full-service spa and a casino.

What's nearby

  • Isla Verde Beach - 5 min walk - 0.3 miles
  • Pine Grove Beach - 7 min walk - 0.4 miles
  • Carolina Beach - 9 min walk - 0.5 miles
  • Balneario de Carolina - 17 min walk - 0.9 miles
  • Castillo San Felipe del Morro - 14 min drive - 8.6 miles

Getting around

  • Domenech Station - 8 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 17 min drive

Restaurants

  • ‪Chili's Grill & Bar - ‬2 min walk
  • ‪Mi Casita Restaurant - ‬5 min walk
  • ‪Lobby Bar @ El San Juan - ‬1 min walk
  • ‪Karaya - ‬4 min walk
  • ‪Lupi's Mexican Grill & Sports Cantina - ‬2 min walk

About this property

Fairmont El San Juan Hotel

Fairmont El San Juan Hotel features a full-service spa, 4 outdoor pools, and a casino. Valet parking is available for USD 33.45 per day. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include a nightclub, a gym, and outdoor tennis courts.
Guests can expect to find free WiFi and 50-inch LED TVs with cable channels and pay movies. Pillowtop beds grant a restful night's sleep, and bathrooms offer rainfall showers and hair dryers. Espresso makers, free local calls, and safes are also available. Housekeeping is available on request.
4 outdoor swimming pools are on site along with outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (USD 27.85 per day; includes in/out privileges)
  • Secured valet parking on site (USD 33.45 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 41.74 for adults and USD 20.33 for children
  • 6 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Caña
  • Chandelier Bar
  • El Bistro
  • El San Juan Beach Club
  • Wine Bar

Things to do

  • 14 gaming tables
  • 2 outdoor tennis courts
  • 298 slot machines
  • 4 outdoor pools
  • Beach club
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Casino (15,000 square feet of space)
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Shopping
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 40,000 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Elevator (42 inch wide door)
  • Grab bar in bathtub (24 inches high)
  • Grab bar in shower (36 inches high)
  • Low-height electrical outlets in bathroom
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 4 buildings
  • 9 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1958
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels
  • Pay movies

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per accommodation, per stay
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 50.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: 21 percent of room rate
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 41.74 for adults and USD 20.33 for children
  • Secured self parking fee: USD 27.85 per day (in/out privileges)
  • Secured valet parking fee: USD 33.45 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

El Resort & Hilton Hotel
El San Juan Casino Hilton
El San Juan Resort & Casino Hilton Hotel
El San Juan Hotel Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Puerto Rico
El San Juan Resort And Casino
El Resort & Casino Hilton Hotel
El San Juan Hilton
El San Juan Hotel Curio Collection Hilton Carolina
El Hotel Curio Collection Hilton
El San Juan Curio Collection Hilton Carolina
Juan Curio Collection Hilton
Fairmont El San Juan Carolina
Fairmont El San Juan Hotel Resort
Fairmont El San Juan Hotel Carolina
Fairmont El San Juan Hotel Resort Carolina
El San Juan Hotel Curio Collection by Hilton
Fairmont El San Juan Hotel (Opening January 2020)

Frequently asked questions

Is free cancellation available at Fairmont El San Juan Hotel?

Fairmont El San Juan Hotel provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Fairmont El San Juan Hotel?

As of Mar 31, 2026, prices found for a 1-night stay for 2 adults at Fairmont El San Juan Hotel on Apr 12, 2026 start from $630, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Fairmont El San Juan Hotel?

This resort is situated in Isla Verde, just steps from Isla Verde Beach, and within a 10-minute walk of Carolina Beach and Pine Grove Beach. You'll also find Casino del Mar at La Concha Resort and Jose Miguel Agrelot Coliseum within a short drive.

Is parking available on site at Fairmont El San Juan Hotel?

Yes, valet parking is offered for USD 33.45 per day with in/out privileges and self parking is available for USD 27.85 per day with in/out privileges.

Is there a spa available at Fairmont El San Juan Hotel?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, mani/pedis, and massages.

Are there luxury amenities available at Fairmont El San Juan Hotel?

Yes, guests can indulge in luxuries such as 4 outdoor pools, a beachfront restaurant, and champagne service at this resort.

Does Fairmont El San Juan Hotel feature a casino on the premises?

Yes, Fairmont El San Juan Hotel has a casino that's 15000 square feet and includes 14 gaming tables and 298 slot machines.

Is there an indoor pool at Fairmont El San Juan Hotel?

No, this resort doesn't have an indoor pool; however, there are 4 outdoor pools.

Is Fairmont El San Juan Hotel a good place to stay for couples?

At this beachfront resort, there are many amenities for couples, including champagne service and in-room massages in each guestroom, and some feature ocean view.

Does Fairmont El San Juan Hotel have a hot tub?

No, but this resort does have a sauna.

Does Fairmont El San Juan Hotel have a restaurant with a breakfast menu?

Yes, Fairmont El San Juan Hotel has 6 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Fairmont El San Juan Hotel allow pets to stay for free?

Although they can't stay for free, pets are welcome at Fairmont El San Juan Hotel for a fee of USD 150 per accommodation, per stay. The property also provides food and water bowls.

Does Fairmont El San Juan Hotel have connecting rooms available?

Yes, this resort has connecting rooms you can book for your group event or vacation.

What is the closest airport to Fairmont El San Juan Hotel?

The closest major airport to Fairmont El San Juan Hotel is Luis Munoz Marin Intl. Airport (SJU), which is within a mile.

Are there rooms with balconies that I can book at Fairmont El San Juan Hotel?

Yes, some guestrooms at this resort offer either a furnished balcony/patio and a deck/patio where guests can enjoy ocean and city views.

Does Fairmont El San Juan Hotel host weddings?

There are wedding services available at Fairmont El San Juan Hotel if that's in your vacation plans.

Fairmont El San Juan Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1265 out of 2071 reviews
Rating 8 - Good. 342 out of 2071 reviews
Rating 6 - Okay. 227 out of 2071 reviews
Rating 4 - Poor. 123 out of 2071 reviews
Rating 2 - Terrible. 114 out of 2071 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Robert

Stayed 1 night in Jan 2026

2/10 Terrible

John, Kernersville

They did not give us our rooms. Said hotel was full. Told us we would be receiving a full refund from Orbitz and to contact Orbitz. How do I get my refund please?
Stayed 1 night in Jan 2026

10/10 Excellent

Joy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room great. One exposed nail in the doorway between two adjoining rooms (hurt myself twice on it). But overall hotel was great, albeit a bit expensive than peer hotels.
Stayed 3 nights in Dec 2025

2/10 Terrible

Dagoberto Josue

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible experience. Our room 101 had an aunt infestation, the ac broke down, front desk took so long to answer our room calls and the issue was never fixed or resolved. We stayed there for 5 nights. Look for better options
Stayed 5 nights in Dec 2025

10/10 Excellent

Nan

Liked: Cleanliness, amenities, property conditions & facilities
I love my stay here. Everything is perfect. It was my son's birthday and they sent us a piece of birthday cake. We loved it! Thanks everyone working here.
Stayed 1 night in Dec 2025

8/10 Good

Yangfan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff. AC and shower door had some problems.
Stayed 6 nights in Dec 2025

10/10 Excellent

Cristiano

Excellent staff. Pool and beach access was terrific.
Stayed 1 night in Dec 2025

6/10 Okay

Huseyin

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms need significant upgrading and facilities are showing wear and tear.
Stayed 6 nights in Dec 2025

10/10 Excellent

Alan

Stayed 2 nights in Dec 2025

6/10 Okay

Jorge

Traveled with group
The staff did not provide much information about the grounds and where restaurants and amenities where during check in. I saw trash everywhere around the pool and found it hard to spot a trash can, perhaps that’s why. Food and drinks were exuberantly high with not much quality to what you got for your money.
Stayed 2 nights in Dec 2025

6/10 Okay

Odaliz

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service could be more helpful and friendly
Stayed 3 nights in Dec 2025

4/10 Poor

Patience

Traveled with partner
Liked: Cleanliness, property conditions & facilities
staff support lacking ,staff made me feel very unwelcomed out of place the experience really made my birthday unjoyful
Stayed 3 nights in Dec 2025

10/10 Excellent

Maria De los Angeles Navarro

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
La propiedad bella y muy profesional pero cuando recibimos la habitación el shower no lo habían limpiado porque tenía un papel mojado en el piso del shower y un protector de cuchilla de máquina de afeitar.
Stayed 3 nights in Dec 2025

10/10 Excellent

marcela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and comfy
Stayed 4 nights in Sep 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

8/10 Good

Marlen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar excellent, room no to the standard of price.
Stayed 2 nights in Dec 2025

6/10 Okay

Oscar, Fultondale

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Buen lugar
Stayed 2 nights in Dec 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2025

10/10 Excellent

Raven Alexandria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
FELL IN LOVE! Will be going back. Hotel property, pools, staff, and food is amazing. Truly can't go wrong when you book here.
Stayed 3 nights in Aug 2025

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Nov 2025

10/10 Excellent

patrick william

Traveled with partner
Liked: Amenities, property conditions & facilities
Very nice always
Stayed 5 nights in Oct 2025

6/10 Okay

Earle

Liked: Cleanliness, amenities, property conditions & facilities
This is a wonderful property with incredible amenities. The service is not up to the level of the property. Some small changes would make a big difference such as teaching the staff to smile and be genuinely welcoming and to upgrade the level of English. The steakhouse food is extraordinary however it has a discotheque mentality and it is hard to conduct business dinners with the high volume of the music. Cleanliness is extraordinary. A great place to stay but the staff needs some training and upgrading.
Stayed 4 nights in Dec 2025

6/10 Okay

Luisa

Traveled with group
Liked: Amenities
Disliked: Cleanliness
The staff were friendly, and the lobby was nice, with a bar, an attached casino, and a pleasant pool area. However, the room itself was disappointing. When we checked in, we walked in to find the toilet tank lid removed and water spilled all over the bathroom floor. The room wasn’t very clean overall — we found a bag with empty beer cans behind a chair. The toilet remained broken and leaking throughout our stay, and although maintenance came, they said they didn’t have the part needed to fix it. We also received stained towels on more than one occasion. Overall, the rooms look dated and could really use better lighting and better upkeep.
Stayed 5 nights in Dec 2025

2/10 Terrible

Sagar

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room we had booked was a standard 2 queen room and we expected a basic view. I was allocated a complete no view room (we were facing pipes and rooftop). Very poor staff etiquette at the check in and I was quite sure that I was being racially profiled here.
Stayed 2 nights in Dec 2025

10/10 Excellent

Vicki, Huntsville

Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay and will book again to spend more time in the next stay. Great location and great beach access along with pools, gym and bilingual staff.
View of hotel from beaxh
A fountain by one of the pools
Banyan tree in courtyard
Stayed 2 nights in Dec 2025