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Hotel Cielo y Selva, San Cristobal de las Casas

3.0 star property

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Photo gallery for Hotel Cielo y Selva, San Cristobal de las Casas

Reception
Reception
Double Room | Iron/ironing board, free WiFi, bed sheets
Arcade
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Francisco I Madero #94, Barrio de Guadalupe, San Cristóbal de las Casas, CHIS, 29230
  • Place, Guadalupe Church
    ‪8 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪10 min walk‬
  • Place, Plaza 31 de Marzo
    ‪10 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪155 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Ensuite

Iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Ensuite

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room

Standard Room | Iron/ironing board, free WiFi, bed sheets

Standard Room

8.0 out of 10
Very good
(2 reviews)
  • 113 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Ensuite

Standard Room, 1 King Bed, Ensuite | Iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Ensuite

10.0 out of 10
Exceptional
(1 review)
  • 161 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Double Room, 2 Queen Beds

Double Room, 2 Queen Beds | Iron/ironing board, free WiFi, bed sheets

Double Room, 2 Queen Beds

  • 343 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Double Room

Double Room | Iron/ironing board, free WiFi, bed sheets

Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • 257 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed
  • Free WiFi

View all photos for Double Room, 2 Queen Beds

Iron/ironing board, free WiFi, bed sheets

Double Room, 2 Queen Beds

  • Sleeps 4
  • Free WiFi

About the neighborhood

San Cristóbal de las Casas

Located in Barrio de Guadalupe, Hotel Cielo y Selva, San Cristobal de las Casas is within a 10-minute walk of popular sights such as Na Bolom Cultural Museum and Guadalupe Church. This 21-room, 3-star hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and a 24-hour front desk.

What's nearby

  • Na Bolom Cultural Museum - 7 min walk - 0.4 miles
  • Guadalupe Church - 8 min walk - 0.5 miles
  • San Cristóbal de las Casas Cathedral - 10 min walk - 0.6 miles
  • Plaza 31 de Marzo - 10 min walk - 0.6 miles
  • Mesoamerican Museum of Jade - 11 min walk - 0.6 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 77 min drive

Restaurants

  • ‪Antonia - ‬4 min walk
  • ‪Los Chapulines - ‬3 min walk
  • ‪5 elementos - ‬2 min walk
  • ‪Falafel 100% Vegetariano - ‬3 min walk
  • ‪Yoi! sushi - ‬3 min walk

About this property

Hotel Cielo y Selva, San Cristobal de las Casas

Hotel Cielo y Selva, San Cristobal de las Casas features free WiFi in public areas and a banquet hall. You can take advantage of free offsite parking, along with an airport shuttle for a fee. The 24-hour front desk has staff standing by to help with luggage storage and tours/tickets.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • No elevator
  • Well-lit path to entrance

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Service animals exempt from fees

Children and extra beds

  • Up to 4 kids stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Los Altos Hotel Spa San Cristobal de las Casas
Los Altos Hotel San Cristobal de las Casas
Los Altos San Cristobal de las Casas
Hotel Los Altos Hotel San Cristobal de las Casas
San Cristobal de las Casas Los Altos Hotel Hotel
Los Altos Hotel Spa
Los Altos
Hotel Los Altos Hotel
Los Altos Cristobal Las Casas
Los Altos Hotel
Hotel Cielo y Selva San Cristobal de las Casas
Hotel Cielo y Selva, San Cristobal de las Casas Hotel

Frequently asked questions

What's there to see close to Hotel Cielo y Selva, San Cristobal de las Casas?

This hotel is situated in Barrio de Guadalupe within a 10-minute walk of Na Bolom Cultural Museum, Café Museo Café, and Foro Cultural Kinoki. You'll also find Plaza 31 de Marzo and Mesoamerican Museum of Jade less than a mile away.

How much does it cost to stay at Hotel Cielo y Selva, San Cristobal de las Casas?

As of May 26, 2026, prices found for a 1-night stay for 2 adults at Hotel Cielo y Selva, San Cristobal de las Casas on Jun 1, 2026 start from $46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Hotel Cielo y Selva, San Cristobal de las Casas?

No, there isn't parking at the hotel but you'll find free parking.

Does Hotel Cielo y Selva, San Cristobal de las Casas include a casino at the property?

No, Hotel Cielo y Selva, San Cristobal de las Casas doesn't have a casino.

Is there an indoor pool at Hotel Cielo y Selva, San Cristobal de las Casas?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel Cielo y Selva, San Cristobal de las Casas?

Couples will appreciate amenities like proposal/romance packages, a free daily breakfast, and a 24-hour front desk at this hotel.

Does Hotel Cielo y Selva, San Cristobal de las Casas have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Cielo y Selva, San Cristobal de las Casas have a restaurant with a breakfast menu?

Hotel Cielo y Selva, San Cristobal de las Casas offers free continental breakfast each morning though there is no restaurant.

Does Hotel Cielo y Selva, San Cristobal de las Casas allow pets to stay for free?

Yes, pets stay free at Hotel Cielo y Selva, San Cristobal de las Casas.

Does Hotel Cielo y Selva, San Cristobal de las Casas have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hotel Cielo y Selva, San Cristobal de las Casas?

The closest major airport to Hotel Cielo y Selva, San Cristobal de las Casas is Angel Albino Corzo Intl Airport (TGZ), which is about 28.5 mi away.

Can I book a room with a balcony at Hotel Cielo y Selva, San Cristobal de las Casas?

No, there aren't any guestrooms at Hotel Cielo y Selva, San Cristobal de las Casas that offer a balcony.

Hotel Cielo y Selva, San Cristobal de las Casas Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 70 out of 137 reviews
Rating 8 - Good. 40 out of 137 reviews
Rating 6 - Okay. 17 out of 137 reviews
Rating 4 - Poor. 6 out of 137 reviews
Rating 2 - Terrible. 4 out of 137 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Ernesto

Stayed 4 nights in Dec 2025

8/10 Good

Alexandra

Stayed 1 night in Dec 2025

8/10 Good

Alexandra

Stayed 1 night in Dec 2025

10/10 Excellent

MAYRA

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and helpful all the time!
Stayed 8 nights in Nov 2025

8/10 Good

RAFAEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service,
Stayed 3 nights in Nov 2025

6/10 Okay

Alicja

Traveled with partner
Disliked: Property conditions & facilities
The staff was very attentive. We could check in at 10am, instead of 3pm. The room was clean but mouldy, especially the bathroom and the ceiling above the bed. Cold.
Stayed 1 night in Nov 2025

8/10 Good

Karina

Stayed 1 night in Nov 2025

4/10 Poor

Jose Luis

Liked: Cleanliness
Disliked: Amenities
Leak in the room from the shower, thin doors that let in sound, only one night stand, low quality breakfast, noisy pipes.
Stayed 7 nights in Nov 2025

8/10 Good

Alexandra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful, we needed some ibuprofen, and the front desk representative, ordered it on his phone, and brought it to us. The bed is super comfortable, we loved the pillows and the sheets so much, that we took pictures of the labels. LOL. Brakfast included is njce, fresh fruit is good, coffee too. The only thing we wish was better, is the bathroom. My husband is 6 foot 2. He had a very tough time in the smallest bathroom we have ever seen. Without a single window, it becomes a sauna after a shower, which creates mold. Theres a really big concrete closet across the room, turn it into a nice bathroom! We loved everything else about this hotel. We will be back, the energy is beautiful.
Stayed 1 night in Nov 2025

2/10 Terrible

Pablo

Disliked: Staff & service, property conditions & facilities, room comfort

Muy fría y húmeda

La habitación es muy pequeña, con mucha humedad creada por el baño, la ducha no cuenta con una ventilación apropiada, las paredes con salitre. En mi opinión la habitación fue improvisada, sin suficiente ventilación y la humedad le hacen ser una habitación muy fría y nada cómoda.
Stayed 1 night in Dec 2024

10/10 Excellent

Janett

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time on it and I love the place!
Stayed 1 night in Sep 2024

10/10 Excellent

Lalo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio al cliente, especialmente de Adriana, que siempre estuvo dispuesta a ayudarnos en todos los sentidos. ¡Ella es asombrosa!
Stayed 8 nights in Jul 2023

6/10 Okay

Hugo

Liked: Staff & service
Stayed 3 nights in Apr 2023

8/10 Good

Ana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El baño muy chico, la recepcionista muy amable y atenta, los tours excelentes
Stayed 3 nights in Jan 2020

10/10 Excellent

Koby, Las Vegas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoy our time in this hotel It’s small not so crowded and not expensive
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed for 8 nights with my family and hotel served its purpose. Had a place to crash at a reasonable cost after taking part in continuous tours. Staff itself is very friendly but if you want a straight and concrete answer I recommend to check with the young male attendant or the lady who works the morning shift. Only complaint and bad experience was with with their private taxi service. We payed a fixed fee up front to the hotel. The driver who picked us up claimed he did not have any money and had us paid the toll road fees. . I immediately called the hotel. We ended up eating up the costs for the toll fees going to the airport. Next time, I will use a shared airport shuttle service like ADO or others like we did when we arrived to San Cristobal. We booked our own tours through a different agency to save some money. We ate at the restaurant once on our first day and the food is comparable to other restaurants. We had a tour on the first day and we were to be picked up at 8:00. The restaurant opens at 7:00 AM and you can order a la cart. The waiter mentioned to the cook that we had a tour and the cook replied back what did she want her to do. Hotel is about a 15-20 minute walk to the city center. Rooms are small, have a small window, and no ceiling fan. At night if you open the windows be prepare to listen to the tv from your neighbor, people coming in and out, and possibly people barfing on a weekend night which we experienced on our last day.
Stayed 8 nights in Jun 2019

6/10 Okay

Verified traveler

Stayed 8 nights in May 2019

10/10 Excellent

Lindsey, San Cristobal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

4/10 Poor

Aurelio Sanchez

Traveled with partner
Disliked: Amenities
La habitación con mucho ruido de tinaco y bomba de agua no deja dormir, cuartos muy fríos, regadera muuuuy pequeña
Stayed 3 nights in Feb 2026

8/10 Good

Valeria

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Parte del personal muy amable y atento
Stayed 3 nights in Feb 2026

6/10 Okay

Leticia del carmen

Liked: Staff & service
Disliked: Cleanliness
Muy bonito hotel,cómodo y agradable. Buena zona tranquila sin ruido. A mejorar:los baños necesitan algo de mantenimiento por el moho y no teniamos agua caliente. Bueno: Incluye desayuno sencillo pero suficiente.
Stayed 1 night in Feb 2026

8/10 Good

Olivia

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo bien!!! Solo el techo necesita mantenimiento, tiene moho y humedad, se cae un poco …
Stayed 3 nights in Jan 2026

4/10 Poor

Eduardo

Traveled with partner
Liked: Cleanliness
Habitación muy pequeña, si manchas una toalla con maquillaje te cobran la lavada, bajo el argumento de que quien les lava las sábanas y toallas, les cobra extra, cuando ahí mismo tienen la lavandería.
Stayed 2 nights in Jan 2026

8/10 Good

ADRIANA ALICIA

Stayed 1 night in Jan 2026

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