The house was clean and spacious, and the patio and hot tub were great. The location is excellent, close to Six Flags and tons of restaurants and shopping. The kitchen, bathrooms, laundry, etc are all large and in great condition.
We had a few issues though. I had asked in advance what type of coffee filters were needed, and was told that filters and coffee were provided, so I didn't need to bring any. When we arrived, there was a k-cup machine but no coffee to be found. When I messaged the owner he told me it should be in the kitchen. It was not, I looked thoroughly. He offered to reimburse us for the coffee if I would send the receipt. We went to the grocery store the next day to purchase coffee and sent the receipt to his assistant as requested, but never heard back from her nor have I received the reimbursement. It is a very small amount of $$ but much more the principle of being assured there would be coffee there, then needing it to get it ourselves and being treated less than politely throughout the situation.
The other issue surrounded the hot water in the house. We had hot water the night we arrived and took showers, but it never got hot again after that first night. There was a storm that first night and we thought maybe the power had surged and asked the owner if there were instructions to reset the water heater. I messaged the owner to ask. He did not reply to that message, and instead several hours later sent a message that he'd be unavailable the next few days and to contact his assistant if we needed anything. By that point we had given up on showers for the day. The next morning there was still no hot water. We left early, I messaged the assistant to let her know that the hot water never came back on, and didn't get a reply to that either. Daniel eventually replied that they'd get it back up and running, which didn't help us since we had gone 2 of 3 days without hot water.
So, I'm torn on this one. The house itself is great and met all our needs. But the communication and lack of courtesy from the property manager was disappointing.