2/10 Terrible
Marcy
Traveled with partner
May 31, 2025
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Avoid! Avoid! Avoid! The mattresses are worn out and dip down in center 4". They only have twin beds. To make 1 larger bed, they push 2 twins together so you end up with two beds with dips in each side. The center is very hard. We didn't sleep at all as mattresses are heavily worn. They advertised 24 hour shuttle. What they mean is they will arrange for an uber. However, our flight was changed and we needed to be at the airport earlier. When I asked to change shuttle they said no. We decided to book the uber ourselves (2 hours before original uber they booked). They told us we could not cancel. I explained that we had to be at the airport earlier and were getting an uber on our own. Then said we had to pay anyway. Understand they do not provide the shuttle...they simply arrange it and customer pays to uber direct - it's not free shuttle service. We refused to pay them for uber we didn't use and an asian man called me names and was rude. At check-in we were a few hours early and our room was not ready. They kept our bags at the check-in counter and put bags in our room when ready. When we returned we discovered cash was missing from a bag. If you are expecting a "typical US type hotel", avoid this place. It is more of a youth hostel vibe. But my biggest complaint is if your business is providing a place to sleep, you should have a decent mattress. The mattress was simply unacceptable and pushing 2 worn-out together to make a queen bed -ridiculous.
Marcy
Stayed 1 night in May 2025