2/10 Terrible
Addie
Traveled with partner
Jul 22, 2025
Disliked: Staff & service, amenities
I stayed one other time. A year ago. It was clean and price was good for one night. I was there with my 2 teenage daughters and husband.
Worst front desk lady. Came at my daughters and myself saying she doesnt want no partying there. She is a very very high strung person.
Year goes by I came back in hopes she was gone! But nope she was there and rude as all get out. She thought I was someone else and said she was warned by house keeping of me. That my card declined BUT i paid through orbitz. She kept freaking out on me about its 8pm. That she knows about me and my issues and the abuse. I said can i please just get a room. She said i need to walk you to your room. She walked out and saw my truck and said F no. She slammed the door and called police. I called the police as well. They told me she is known to do this. I am so upset by this treatment. She refused a refund. Next day orbitz called and refused once again to refund my money. I never even stayed. First time was iver a year ago. I cant get reinbursed fron orbitz even though i paid the insurance. They need a statement. Which i cant get right now cause austin Pd records are down. This has been the worst. Money stolen and i got the shaft from hotel and mad that orbitz couldnt just rent me a room else where for same price.
Addie
Stayed 1 night in Jul 2025
