Verified
8/10 Good
Bret
Jul 9, 2026
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had just opened under Howard Johnsons, room was nice but soap dispenser was leaking on counter and on to bathroom floor. I let them know, I'm sure it has been fixed. I also had to call for towels, but had a set in minutes.
I think my problem Saturday night was with Expedia and not hotel. Hotel would not honor reservation, Expedia said management would not answer and could not reverse payment for room they sold me until Monday after they made final determination, it was not in my favor. Even if it was the hotel, Expedia took my money for a room they couldn't provide. Hotel sold me a room but would not honor my attempted booking through Expedia. The front desk told me I was the 4th or 5th one that night and they didn't know why Expedia was marketing their rooms.
It appears contracts aren't enforceable or agreed upon with new name. I feel Expedia should have atleast refunded my no cancelation booking if they are unable to force hotel to honor agreement or didn't have an agreement. Expedia said I should have purchased insurance.
I can imagine a lot of reasons for not making it to my hotel or even the hotel unable to accommodate due to issues other than their relationship with Expedia, and can afford an unavoidable loss of this level. Even the insurance shouldn't pay for poor management regardless of where this everyday transaction failed.
Expedia sold room as Howard Johnsons (it was) but refers to it as Motel 6 in their communications regarding this review.
Bret
Stayed 1 night in Jul 2026