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SureStay Plus Hotel by Best Western Durham Medical Center

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Durham Medical Center

A modern hotel with a two-story structure, a covered entrance, and a parking area.
A hotel room with two beds, a sofa, a dresser, and a lamp.
A seating area with a patterned wall, three round tables, and cushioned chairs.
A spacious kitchen area with dark cabinets, a marble countertop, and a seating area with round tables and patterned chairs.
A hotel lobby with a brown sofa, a glass coffee table, and a patterned rug. There are framed pictures on the walls and a reception desk in the background.

Reviews

5.8 out of 10

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
3710 Hillsborough Rd, Durham, NC, 27705-2906
  • Place, Duke University
    ‪3 min drive‬
  • Place, Rhine Research Center Museum
    ‪3 min drive‬
  • Place, Durham Performing Arts Center
    ‪6 min drive‬
  • Airport, Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a large bed, a desk with a TV, a chair, an air conditioning unit, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a sofa, a dresser, and a lamp.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

A hotel room with a large bed, a desk, a chair, and a window with curtains.

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a desk with a chair, a television, and a lamp.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a desk, a chair, and a window with curtains.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

A hotel room with a large bed, a nightstand with a lamp, a green armchair, and a window with curtains.

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Durham

SureStay Plus Hotel by Best Western Durham Medical Center places you within 2 miles (3 km) of Duke University and Bennett Place. This 114-room hotel has free breakfast along with conveniences like free self parking and a gym.

What's nearby

  • Duke University - 3 min drive - 2.1 miles
  • Rhine Research Center Museum - 3 min drive - 2.1 miles
  • Durham Performing Arts Center - 6 min drive - 4.6 miles
  • Research Triangle Park - 11 min drive - 9.8 miles
  • Lenovo Center - 26 min drive - 26.9 miles

Getting around

  • Durham Station - 7 min drive
  • Raleigh-Durham International Airport (RDU) - 23 min drive

Restaurants

  • ‪Sheetz - ‬16 min walk
  • ‪Starbucks - ‬4 min drive
  • ‪Chick-fil-A - ‬16 min walk
  • ‪Bojangles' Famous Chicken 'n Biscuits - ‬4 min drive
  • ‪Cook Out - ‬4 min walk

About this property

SureStay Plus Hotel by Best Western Durham Medical Center

Renovated in 2022, SureStay Plus Hotel by Best Western Durham Medical Center offers a gym, free WiFi in public areas, and conference space. A stay here includes free parking. The 24-hour front desk has staff always at the ready. Additional amenities include a business center, express check-out, and laundry facilities.
32-inch LCD TVs come with cable channels, and guests can stay connected with WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 480 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1989
  • Renovated entire property - January 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during August, September, October, November, December, and January:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 15 per pet, per day, plus a deposit of USD 25 per stay
  • Dogs only
  • 1 total (80 lbs is the maximum weight per pet)
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 25.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: USD 25 per stay
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: 3 PM—-2:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Quality Durham
Quality Inn Durham
Baymont Inn Durham Hotel
Baymont Inn Durham
Quality Inn Suites
Durham Medical Park Inn Suites
Quality Inn Suites Medical Park
SureStay Plus Hotel by Best Western Durham Medical Center Hotel
SureStay Plus Hotel by Best Western Durham Medical Center Durham

Frequently asked questions

What is there to do within easy reach of SureStay Plus Hotel by Best Western Durham Medical Center?

This hotel is located in Durham, close to Durham Performing Arts Center, Duke University Chapel, and Sarah P. Duke Gardens. You'll also find Cameron Indoor Stadium and Eno River State Park within a short drive.

How much does it cost to stay at SureStay Plus Hotel by Best Western Durham Medical Center?

As of Aug 10, 2026, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Durham Medical Center on Aug 16, 2026 start from $75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at SureStay Plus Hotel by Best Western Durham Medical Center?

Yes, uncovered self parking is offered for free at the hotel. Free RV/bus/truck parking is also available for guests.

Does SureStay Plus Hotel by Best Western Durham Medical Center have a casino?

No, SureStay Plus Hotel by Best Western Durham Medical Center doesn't have a casino.

Will I find an indoor pool at SureStay Plus Hotel by Best Western Durham Medical Center?

No, there is no indoor pool at this hotel.

Is SureStay Plus Hotel by Best Western Durham Medical Center a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress as well as a free daily breakfast and a 24-hour front desk.

Does SureStay Plus Hotel by Best Western Durham Medical Center have a hot tub?

No, this hotel doesn't have a spa tub.

Does SureStay Plus Hotel by Best Western Durham Medical Center feature a restaurant that includes a breakfast menu?

SureStay Plus Hotel by Best Western Durham Medical Center offers free full breakfasts each morning though there is no restaurant.

Will SureStay Plus Hotel by Best Western Durham Medical Center allow pets to stay for free?

Although they can't stay for free, dogs are welcome at SureStay Plus Hotel by Best Western Durham Medical Center for a fee of USD 15 per pet, per day. A deposit of USD 25 per stay is collected.

Does SureStay Plus Hotel by Best Western Durham Medical Center have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to SureStay Plus Hotel by Best Western Durham Medical Center?

The closest major airport to SureStay Plus Hotel by Best Western Durham Medical Center is Raleigh-Durham International Airport (RDU), which is 18.3 mi away (23 minutes by car).

Are there rooms with balconies that I can book at SureStay Plus Hotel by Best Western Durham Medical Center?

No, there aren't any guestrooms at SureStay Plus Hotel by Best Western Durham Medical Center that offer a balcony.

SureStay Plus Hotel by Best Western Durham Medical Center Reviews

Reviews

5.8
Rating 10 - Excellent. 155 out of 1002 reviews
Rating 8 - Good. 167 out of 1002 reviews
Rating 6 - Okay. 232 out of 1002 reviews
Rating 4 - Poor. 221 out of 1002 reviews
Rating 2 - Terrible. 227 out of 1002 reviews

5.6/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.0/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Siddharth

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Needs renovations Pool was closed
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Kaushik

Disliked: Cleanliness
Average hotel. Old furniture
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Rachel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There are roaches at this property.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities
Convenient location
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, amenities
Very clean room and extremely friendly staff.
Stayed 4 nights in Nov 2025
Verified review

2/10 Terrible

Anteria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BE CAREFUL TO STAY HERE WHAT YOU SEE ONLINE IS SO FAKE THIS A LOW DOWN DIRTY HOTEL
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Zelma

Staff was nice & breakfast was good.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Minnie M

Liked: Cleanliness, property conditions & facilities
Everything appeared clean and was comfortable. It was difficult to adjust the water temperature of the shower. I would stay again.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Joshua

Good hotel
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 1 night in May 2025
Verified review

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice room, but could use a good cleaning up and maybe a fresh coat of paint. I was concerned with a small uphill to the bathroom. Also, I noticed a bug
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Dorothy

Disliked: Amenities
Room was clean and bed comfortable Continental breakfast could have been better When I turned the shower on black stuff came out of the faucet Smelled like marajuana in the halls and room
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Thaddeus

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not wat i expected
Stayed 3 nights in Apr 2026
Verified review

2/10 Terrible

M

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not very clean
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Adrienne

Disliked: Cleanliness, staff & service, property conditions & facilities
At 8am there was no breakfast, found someone’s else’s private area hair in the bed, don’t over pay for this motel.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Carey

Liked: Staff & service
Disliked: Amenities
The staff is ok but they don’t really clean the room all the time
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Douglas

Liked: Cleanliness, staff & service, amenities
Quick and easy check-in. Room was clean and comfortable. Breakfast was ok. Property itself was a bit sketchy regarding the clientele.
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Dontai

Liked: Staff & service
Disliked: Cleanliness
The pool wasn’t even available and I’m pretty sure the room has bugs because I woke up to bites on me
Stayed 2 nights in Apr 2026
Verified review

4/10 Poor

Kathy

Disliked: Property conditions & facilities
The walls were dirty. The tub was dirty. The building is uneven making the floor uneven. Th
Stayed 3 nights in Apr 2026
Verified review

4/10 Poor

Mildred

Disliked: Staff & service, amenities
We had to wait at check-in for several minutes for the front staff to come back up to our room and let us in because our keys didn’t work. In the morning we couldn’t get into the fitness room till after the time that we needed to be leaving. The hours of the amenities was not clear on their advertisement.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Ann

The outside was scary. There was a person on drugs hanging off the side of the railing when we arrived at 1 am, another guest came in high in drigs with his music blasting and cuss words every other word. As a female I was a bit scared.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel
Stayed 1 night in Jun 2025
Verified review

2/10 Terrible

MAHASON

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there for $450 for 2 nights during UNC graduation. First, there was roaches in the bathroom. My family that stayed in the adjacent room had roaches too, so this clearly was not a one off. Secondly, when I ran the water for the bath it was brown for at least 30 seconds. Which probably explains why the tub was so dirty. Other annoyance was the floors were uneven. The laid cheap lament and did not think to level it before. This is definitely not a place I would ever stay again.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Michael

Disliked: Amenities
Good for the price, but obviously a hotel someone bought dropped a little money in to update furniture and paint. Paint includes painting the tub.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
The hotel is an older hotel. The room was clean and met what I needed for a single night stay. Fitness center, seasonal pool and breakfast were extra perks of the stay.
Stayed 1 night in Oct 2025

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