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SureStay Plus Hotel by Best Western Durham Medical Center

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Durham Medical Center

Exterior
Pillowtop beds, desk, laptop workspace, blackout drapes
Free daily full breakfast
Lobby
Lobby

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Air conditioning
  • Gym

Explore the area

View in a map
3710 Hillsborough Rd, Durham, NC, 27705-2906
  • Place, Rhine Research Center Museum
    ‪3 min drive‬
  • Place, Duke University
    ‪4 min drive‬
  • Place, University of North Carolina
    ‪16 min drive‬
  • Airport, Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Durham

Located within 2 miles (3 km) of Bennett Place, SureStay Plus Hotel by Best Western Durham Medical Center places you within a few miles (5 km) of Duke University. This 114-room hotel has free breakfast along with conveniences like free self parking and a gym.

What's nearby

  • Rhine Research Center Museum - 3 min drive - 2.1 miles
  • Duke University - 4 min drive - 3.4 miles
  • Durham Performing Arts Center - 6 min drive - 4.6 miles
  • University of North Carolina - 16 min drive - 12.4 miles
  • Brier Creek Commons - 18 min drive - 17.1 miles

Getting around

  • Durham Station - 7 min drive
  • Raleigh-Durham International Airport (RDU) - 23 min drive

Restaurants

  • ‪Sheetz - ‬16 min walk
  • ‪Chick-fil-A - ‬16 min walk
  • ‪Cook Out - ‬4 min walk
  • ‪Big Bad Breakfast - ‬4 min drive
  • ‪McDonald's - ‬9 min walk

About this property

SureStay Plus Hotel by Best Western Durham Medical Center

Renovated in 2022, SureStay Plus Hotel by Best Western Durham Medical Center offers a gym, free WiFi in public areas, and conference space. A stay here includes free parking. The 24-hour front desk has staff always at the ready. Additional amenities include a business center, express check-out, and laundry facilities.
32-inch LCD TVs come with cable channels, and guests can stay connected with WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 480 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1989
  • Renovated entire property - January 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Microwave

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during August, September, October, November, December, and January:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 15 per pet, per day, plus a deposit of USD 25 per stay
  • Dogs only
  • 1 total (80 lbs is the maximum weight per pet)
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 25.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: USD 25 per stay
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: 3 PM—-2:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Quality Durham
Quality Inn Durham
Baymont Inn Durham Hotel
Baymont Inn Durham
Quality Inn Suites
Durham Medical Park Inn Suites
Quality Inn Suites Medical Park
SureStay Plus Hotel by Best Western Durham Medical Center Hotel
SureStay Plus Hotel by Best Western Durham Medical Center Durham

Frequently asked questions

What is there to do within easy reach of SureStay Plus Hotel by Best Western Durham Medical Center?

This hotel is located in Durham, close to Durham Performing Arts Center, Duke University Chapel, and Sarah P. Duke Gardens. You'll also find Cameron Indoor Stadium and Eno River State Park within a short drive.

How much does it cost to stay at SureStay Plus Hotel by Best Western Durham Medical Center?

As of Jun 24, 2026, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Durham Medical Center on Jun 28, 2026 start from $67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at SureStay Plus Hotel by Best Western Durham Medical Center?

Yes, uncovered self parking is offered for free at the hotel. Free RV/bus/truck parking is also available for guests.

Does SureStay Plus Hotel by Best Western Durham Medical Center have a casino?

No, SureStay Plus Hotel by Best Western Durham Medical Center doesn't have a casino.

Will I find an indoor pool at SureStay Plus Hotel by Best Western Durham Medical Center?

No, there is no indoor pool at this hotel.

Is SureStay Plus Hotel by Best Western Durham Medical Center a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress as well as a free daily breakfast and a gym.

Does SureStay Plus Hotel by Best Western Durham Medical Center have a hot tub?

No, this hotel doesn't have a spa tub.

Does SureStay Plus Hotel by Best Western Durham Medical Center feature a restaurant that includes a breakfast menu?

SureStay Plus Hotel by Best Western Durham Medical Center offers free full breakfasts each morning though there is no restaurant.

Will SureStay Plus Hotel by Best Western Durham Medical Center allow pets to stay for free?

Although they can't stay for free, dogs are welcome at SureStay Plus Hotel by Best Western Durham Medical Center for a fee of USD 15 per pet, per day. A deposit of USD 25 per stay is collected.

Does SureStay Plus Hotel by Best Western Durham Medical Center have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to SureStay Plus Hotel by Best Western Durham Medical Center?

The closest major airport to SureStay Plus Hotel by Best Western Durham Medical Center is Raleigh-Durham International Airport (RDU), which is 18.3 mi away (23 minutes by car).

Are there rooms with balconies that I can book at SureStay Plus Hotel by Best Western Durham Medical Center?

No, there aren't any guestrooms at SureStay Plus Hotel by Best Western Durham Medical Center that offer a balcony.

SureStay Plus Hotel by Best Western Durham Medical Center Reviews

Reviews

5.8
Rating 10 - Excellent. 149 out of 1000 reviews
Rating 8 - Good. 173 out of 1000 reviews
Rating 6 - Okay. 235 out of 1000 reviews
Rating 4 - Poor. 219 out of 1000 reviews
Rating 2 - Terrible. 224 out of 1000 reviews

5.6/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities
Convenient location
Stayed 2 nights in Nov 2025
Verified

2/10 Terrible

Anteria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BE CAREFUL TO STAY HERE WHAT YOU SEE ONLINE IS SO FAKE THIS A LOW DOWN DIRTY HOTEL
Stayed 1 night in Mar 2026
Verified

8/10 Good

Carey

Liked: Staff & service
Disliked: Amenities
The staff is ok but they don’t really clean the room all the time
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, amenities
Very clean room and extremely friendly staff.
Stayed 4 nights in Nov 2025
Verified

6/10 Okay

Dorothy

Disliked: Amenities
Room was clean and bed comfortable Continental breakfast could have been better When I turned the shower on black stuff came out of the faucet Smelled like marajuana in the halls and room
Stayed 1 night in Feb 2026
Verified

8/10 Good

Minnie M

Liked: Cleanliness, property conditions & facilities
Everything appeared clean and was comfortable. It was difficult to adjust the water temperature of the shower. I would stay again.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Zelma

Staff was nice & breakfast was good.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Douglas

Liked: Cleanliness, staff & service, amenities
Quick and easy check-in. Room was clean and comfortable. Breakfast was ok. Property itself was a bit sketchy regarding the clientele.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Joshua

Good hotel
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 1 night in May 2025
Verified

6/10 Okay

Michael

Disliked: Amenities
Good for the price, but obviously a hotel someone bought dropped a little money in to update furniture and paint. Paint includes painting the tub.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel
Stayed 1 night in Jun 2025
Verified

4/10 Poor

Cassia

Disliked: Staff & service, amenities
There were multiple fights that took place outside of my room, which made the whole place seem very unsafe. Homeless individuals camp out in the grass across from the hotel. The front desk staff did not communicate, I paid for a late checkout and was still disturbed multiple times the day of checkout to leave at the original time. The lady who worked the front desk was nice enough, but the man was rude and combative.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
The hotel is an older hotel. The room was clean and met what I needed for a single night stay. Fitness center, seasonal pool and breakfast were extra perks of the stay.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Philip

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Jeff

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The SureStay Plus was a bit rough around the edges. Pulling in, you're greeted with what looks like homeless people that appear to be living in the ground floor rooms. Check in & front desk staff were fine. The room itself was basic, but functional. WiFi worked ok. Lots of noise at night (door slamming?) but a call to the front desk helped resolve it. Breakfast was lacking. They have a waffle maker, but no toppings besides syrup. No eggs. Small selection of tired-looking bulk cereal. Small, plastic-wrapped apples.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Yubesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall experience was great and I will recommend others to come.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Scarlett

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, quiet & easy to access. Front desk staff was nice & I don’t have to put down a deposit
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Paul

Disliked: Amenities, property conditions & facilities
Courteous Staff. Rooms stark cold, minimum furnishings, clean bedding and linen. Outside appearance not the best!!
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Dwayne

Disliked: Cleanliness, staff & service, amenities
The hotel was horrible. We walked inside the bedroom as soon as we got into the bathroom there were roaches all over the floor, very nasty and dirty.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Beverly Joan

Liked: Cleanliness, staff & service
The hotel was good accommodations for an overnight/weekend stay. The location was very convenient for shopping, walking, eating, and access to the interstate.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Ian

Liked: Cleanliness
This is an older facility and shows it, but it's clean and well run. I thought it was a bargain.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Vanecia

Liked: Cleanliness, staff & service, property conditions & facilities
The safe was very friendly and it’s quiet.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price and stuff, it was quiet, comfortable and everything worked. It was clean and did the job. Can't complain.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not Bad

Hotel was comfortable, area was a little sketchy with homeless people in area and abandoned vehicles in parking lot.
Stayed 4 nights in Sep 2025

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