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Hotel Mousai Cancun Ocean Front Adults Only

5.0 star property
Adults-only beachfront hotel with 2 outdoor pools

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Photo gallery for Hotel Mousai Cancun Ocean Front Adults Only

2 outdoor pools
1 bedroom, premium bedding, down comforters, minibar
View from room
Balcony
2 outdoor pools

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All inclusive
  • Bar
  • Pool
  • Room service
  • Housekeeping
  • Spa

Explore the area

View in a map
Carretera a Punta Sam Km. 5.2, Zona Continental de Costa Mujeres, Punta Sam, QROO, 77400
  • Punta Sam Beach
    ‪14 min walk‬
  • Isla Mujeres Ferry Terminal
    ‪45 min drive‬
  • North Beach
    ‪46 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for Corner Suite Ocean Front

1 bedroom, premium bedding, down comforters, minibar

Corner Suite Ocean Front

  • 1367 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Two Bedroom Corner Suite Ocean Front

1 bedroom, premium bedding, down comforters, minibar

Ultra Two Bedroom Corner Suite Ocean Front

  • 2316 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite 2 Queen Beds Ocean Front

1 bedroom, premium bedding, down comforters, minibar

Suite 2 Queen Beds Ocean Front

  • 947 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Ultra Suite 2 Queen Beds Ocean Front

1 bedroom, premium bedding, down comforters, minibar

Ultra Suite 2 Queen Beds Ocean Front

  • 947 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Two Bedroom Corner Suite Ocean Front

1 bedroom, premium bedding, down comforters, minibar

Two Bedroom Corner Suite Ocean Front

  • 2316 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Suite 1 King Bed Ocean Front

1 bedroom, premium bedding, down comforters, minibar

Ultra Suite 1 King Bed Ocean Front

  • 947 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Master Suite

View from room

Two Bedroom Master Suite

  • 2187 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Corner Suite Ocean Front

1 bedroom, premium bedding, down comforters, minibar

Ultra Corner Suite Ocean Front

  • 1370 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Two Bedroom Master Suite

View from room

Ultra Two Bedroom Master Suite

  • 2187 sq ft
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite 1 King Bed Ocean Front

1 bedroom, premium bedding, down comforters, minibar

Suite 1 King Bed Ocean Front

  • 947 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Punta Sam

Hotel Mousai Cancun Ocean Front Adults Only places you next to Punta Sam Beach and within a 15-minute walk of Punta Sam Ferry Terminal. This 88-room, 5-star hotel has 2 outdoor pools along with outdoor private hot tubs and a full-service spa.

What's nearby

  • Punta Sam Beach - 14 min walk - 0.8 miles
  • Punta Sam Ferry Terminal - 14 min walk - 0.8 miles
  • Playa Mujeres Golf Club - 6 min drive - 3.1 miles
  • Isla Mujeres Ferry Terminal - 45 min drive - 5.5 miles
  • North Beach - 46 min drive - 5.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive

Restaurants

  • ‪Hiroshi Bar - ‬8 min walk
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪Restaurant Flamingos - ‬15 min walk
  • ‪Caprichos Villa del Palmar - ‬13 min walk
  • ‪Davinos - ‬12 min walk

About this property

Hotel Mousai Cancun Ocean Front Adults Only

Adults-only beachfront hotel with 2 outdoor pools
Guests of Hotel Mousai Cancun Ocean Front Adults Only have access to a full-service spa, 2 outdoor pools, and a gym. Airport transportation is made easy with a shuttle from the hotel to the airport (available 24 hours) for USD 50 per vehicle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and concierge services. Other amenities at this adults-only hotel include a rooftop terrace, free WiFi in public areas, and a porter/bellhop.
50-inch Smart TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Outdoor private hot tubs, furnished balconies, and minibars are also standard.
2 outdoor swimming pools are on site along with a fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 16 treatment rooms. Services include facials and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Onsite parking includes off-street options

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • NOI Ristorante Italiano
  • The Rooftop

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator
  • Smooth flooring in room

More

  • Built in 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Pay movies
  • Smart speaker

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 2 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 50 per vehicle (maximum occupancy 4)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient departures, you can take advantage of the airport drop-off service (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.

Property is also known as

Mousai Cancun Ocean Front
Hotel Mousai Cancun Ocean Front Adults
Hotel Mousai Cancun Ocean Front Adults Only Hotel
Hotel Mousai Cancun Ocean Front Adults Only Punta Sam
Hotel Mousai Cancun Ocean Front Adults Only Hotel Punta Sam

Frequently asked questions

Is a free cancellation option available at Hotel Mousai Cancun Ocean Front Adults Only?

Hotel Mousai Cancun Ocean Front Adults Only provides free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

What is there to do around Hotel Mousai Cancun Ocean Front Adults Only?

This hotel is located in Punta Sam, just steps from Punta Sam Beach. You'll also find Ultramar Ferry Puerto Juárez and Mujeres Beach within a short drive.

Will I be able to park at Hotel Mousai Cancun Ocean Front Adults Only?

No, this hotel doesn't offer parking.

Is there a spa at Hotel Mousai Cancun Ocean Front Adults Only?

There is a full-service spa available for guests to enjoy and services include aromatherapy, massages, and mani/pedis.

Does Hotel Mousai Cancun Ocean Front Adults Only feature a casino?

No, Hotel Mousai Cancun Ocean Front Adults Only doesn't have a casino.

Will I find an indoor pool at Hotel Mousai Cancun Ocean Front Adults Only?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What will couples enjoy most about a stay at Hotel Mousai Cancun Ocean Front Adults Only?

This adults-only hotel offers plenty of amenities for couples including 2 outdoor pools, a poolside bar, and 2 restaurants.

Are there hot tubs at Hotel Mousai Cancun Ocean Front Adults Only?

Yes, this hotel features private outdoor spa tubs in all guestrooms.

Does Hotel Mousai Cancun Ocean Front Adults Only have a restaurant that serves breakfast?

Yes, Hotel Mousai Cancun Ocean Front Adults Only has 2 restaurants, and serves brunch for a surcharge.

Will Hotel Mousai Cancun Ocean Front Adults Only allow pets to stay free of charge?

No, pets aren't allowed at Hotel Mousai Cancun Ocean Front Adults Only.

Does Hotel Mousai Cancun Ocean Front Adults Only have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Mousai Cancun Ocean Front Adults Only?

The closest major airport to Hotel Mousai Cancun Ocean Front Adults Only is Cancun Intl. Airport (CUN), which is 16.3 mi away (36 minutes by car).

Can I book a room with a balcony at Hotel Mousai Cancun Ocean Front Adults Only?

Yes, every guestroom at Hotel Mousai Cancun Ocean Front Adults Only comes with a furnished balcony with some featuring ocean views.

Hotel Mousai Cancun Ocean Front Adults Only Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 9 out of 12 reviews
Rating 8 - Good. 1 out of 12 reviews
Rating 6 - Okay. 0 out of 12 reviews
Rating 4 - Poor. 1 out of 12 reviews
Rating 2 - Terrible. 1 out of 12 reviews

10/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ahmad hussein

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is horrible very small. Got the the hotel and i was surprised that it was not all exclusive. They make me bay extra 2200 dollars for me and my wife. Paid the extra 2200 dollars and then i was charged for every drink i had. Drinks are not even included in the all exclusive package. Do not reserve at this hotel.
Stayed 7 nights in May 2025

10/10 Excellent

Gabriel

Stayed 3 nights in May 2025

10/10 Excellent

Gerard

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Very nice room. Will be back!
Stayed 5 nights in Apr 2025

8/10 Good

Sagy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To far from the hotel zone
Stayed 4 nights in Mar 2025

4/10 Poor

Brian

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Dissapointing

This place was okay, but tiny little fixable details just kept dragging it down to the point that I wouldn’t recommend staying there. Their little iPad controllers in the rooms barely work, and with no physical controls on the walls you are left without crucial things like fans so we were waking up in a pool of our own sweat every morning. We had to cover 10 different little blinking lights all over the room at night. Staff linger in your room when delivering food to the point you have to tell them to leave. Staff told us one price multiple times, only to be uncharged by nearly 100% for things like the spa. The hotel called one of the scam cartel taxis that cost 150 dollars for a short trip for us. Even had a firework lit in my face by a waiter at dinner for my birthday without warning. Inhaling a bunch of toxic firework exhaust was not what I ordered for dinner. We had fun regardless. Just a bunch of really silly things that could easily be fixed. Its new development, so plenty of time to improve
Stayed 3 nights in Feb 2025

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personal attention was fantastic!
Stayed 5 nights in Feb 2025

10/10 Excellent

Donna, Nyack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Sacha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I hadn't been at an all exclusive for at least 10 years following multiple disappointing 5 star experiences. We decided to give Hotel Mousai a try for a short 5 day trip to wind off and get away from our kids. We were overwhelmed by the quality of everything Mousai has to offer. Room was great, staff was great, rooftop terrace was amazing with a nice chill vibe, NOI restaurant serves premium food and drinks. Other guests were respectful and quiet but still ready to have fun. You cannot go wrong at Mousai and we will definitely go back.
Stayed 5 nights in Jan 2025

10/10 Excellent

Howard

Stayed 3 nights in Jan 2025