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Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive

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Photo gallery for Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive

Rooftop terrace
Property video
A room with a wooden floor, a hammock, a sofa, a small table, and a large window with a view of the ocean.
A beachfront hotel with multiple floors, palm trees, and sun loungers along the sandy beach.
A hotel room with a bed, a sofa, a chair, a TV, and a balcony with a view of the sea.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Carretera a Punta Sam Km. 5.2, Zona Continental de Costa Mujeres, Punta Sam, QROO, 77400
  • Place, Punta Sam Beach
    ‪14 min walk‬
  • Place, Playa Mujeres Golf Club
    ‪8 min drive‬
  • Place, North Beach
    ‪46 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪48 min drive‬

Room options

View all photos for Corner Suite Ocean Front

A modern hotel room with a large bed, a bedside table, a mirror, and a TV.

Corner Suite Ocean Front

  • Ocean view
  • 1367 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite 2 Queen Beds Ocean Front

A modern hotel room with a large bed, a bench, a desk, and a view of the ocean.

Suite 2 Queen Beds Ocean Front

  • Ocean view
  • 947 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite 1 King Bed Ocean Front

A hotel room with a bed, a sofa, a chair, a TV, and a balcony with a view of the sea.

Suite 1 King Bed Ocean Front

  • Ocean view
  • 947 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Corner Suite Ocean Front

A modern hotel room with a black and white vanity, a red chair, a large mirror, and a television on a stand.

Two Bedroom Corner Suite Ocean Front

  • Ocean view
  • 2316 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Two Bedroom Master Suite

A modern dining area with a yellow accent wall, a round table, and two chairs.

Two Bedroom Master Suite

  • Ocean view
  • 2187 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Corner Suite Ocean Front

A modern hotel room with a large bed, a bedside table, a mirror, and a TV.

Ultra Corner Suite Ocean Front

  • Ocean view
  • 1370 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite 1 King Bed Ocean Front

A hotel room with a bed, a sofa, a chair, a TV, and a balcony with a view of the sea.

Ultra Suite 1 King Bed Ocean Front

  • Ocean view
  • 947 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite 2 Queen Beds Ocean Front

A modern hotel room with a large bed, a bench, a desk, and a view of the ocean.

Ultra Suite 2 Queen Beds Ocean Front

  • Ocean view
  • 947 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Ultra Two Bedroom Corner Suite Ocean Front

A modern hotel room with a black and white vanity, a red chair, a large mirror, and a television on a stand.

Ultra Two Bedroom Corner Suite Ocean Front

  • Ocean view
  • 2316 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Two Bedroom Master Suite

A modern dining area with a yellow accent wall, a round table, and two chairs.

Ultra Two Bedroom Master Suite

  • Ocean view
  • 2187 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

SUITE OCEAN FRONT TWO DOUBLE BEDS

  • Sleeps 8

View all photos for SUITE 2 QUEEN BEDS

A hotel room with a bed, a desk, a TV, a mirror, and a view of the ocean.

SUITE 2 QUEEN BEDS

  • 10182 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for ULTRA SUITE 2 QUEEN BEDS

A hotel room with a bed, a desk, a TV, a mirror, and a view of the ocean.

ULTRA SUITE 2 QUEEN BEDS

  • 10182 sq ft
  • Sleeps 3
  • 2 Queen Beds

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About the neighborhood

Punta Sam

Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive places you next to Punta Sam Beach and within a 15-minute walk of Punta Sam Ferry Terminal. This 10-room, 5-star resort has 2 outdoor pools along with outdoor private hot tubs and a full-service spa.
View more Resorts in Punta SamOpens in a new window

What's nearby

  • Punta Sam Beach - 14 min walk - 0.8 miles
  • Playa Mujeres Golf Club - 8 min drive - 3.3 miles
  • North Beach - 46 min drive - 5.7 miles
  • Dolphin Discovery - 55 min drive - 9.1 miles
  • Punta Sur - 55 min drive - 9.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Restaurant Flamingos - ‬15 min walk
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪Mike's Coffee - ‬5 min drive
  • ‪El Suspiro - ‬7 min drive
  • ‪Gourmet Hall - ‬7 min walk

About this property

Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive

Guests of Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive have access to a full-service spa, 2 outdoor pools, and a gym. You can take advantage of free valet parking, along with a shuttle from the hotel to the airport (available 24 hours) for USD 50 per vehicle. The 24-hour front desk has staff standing by to help with concierge services and dry cleaning/laundry. Other amenities at this adults-only resort include a rooftop terrace, free WiFi in public areas, and a 24-hour business center.
50-inch Smart TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Outdoor private hot tubs, furnished balconies, and minibars are also standard.
2 outdoor swimming pools are on site along with a fitness center.
The onsite spa has 16 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • 12 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Blanca Blue
  • Bocados Steak House
  • Hiroshi
  • NOI Ristorante Italiano
  • The Rooftop

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 24-hour business center
  • Coworking space

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 9 floors
  • Built in 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Pay movies
  • Smart speaker

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 50 per vehicle (maximum occupancy 4)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient departures, you can take advantage of the airport drop-off service (fees apply). Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.

Property is also known as

Mousai Cancun Ocean Front

Hotel Mousai Cancun Ocean Front Adults

Hotel Mousai Cancun Ocean Front Adults Only Hotel

Hotel Mousai Cancun Ocean Front Adults Only Punta Sam

Hotel Mousai Cancun Ocean Front Adults Only Hotel Punta Sam

Frequently asked questions

Is a free cancellation option available at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive provides free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

As of Sep 14, 2026, prices found for a 1-night stay for 2 adults at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive on Sep 15, 2026 start from $1,187, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

This resort is located in Punta Sam, just steps from Punta Sam Beach. You'll also find Ultramar Ferry Puerto Juárez and Playa Mujeres Golf Club within a short drive.

Is there a spa at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

There is a full-service spa available for guests to enjoy and services include hot stone massages, deep-tissue massages, couples treatments, and aromatherapy.

Does Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive feature a casino?

No, Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools.

Does Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive have a restaurant that serves breakfast?

Yes, Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive has 12 restaurants, and serves breakfast for a surcharge.

Will Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive.

How close is the airport from Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive?

The closest major airport to Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive is Cancun Intl. Airport (CUN), which is 16.3 mi away (41 minutes by car).

Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 11 out of 17 reviews
Rating 8 - Good. 2 out of 17 reviews
Rating 6 - Okay. 0 out of 17 reviews
Rating 4 - Poor. 3 out of 17 reviews
Rating 2 - Terrible. 1 out of 17 reviews

10/10

Cleanliness

8.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this hotel and the comfort it provides is unmatched. Every one of the staff members is really attentive and nice. The only reason I’m giving it 4 starts instead of 5 is the food. Out of all the restaurants around this hotel, just one met my expectations.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Bich Hoa Thi

Liked: Amenities
Beautiful hotel. Love the arts.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personal attention was fantastic!
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Very nice room. Will be back!
Stayed 5 nights in Apr 2025
Verified review

8/10 Good

Sagy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To far from the hotel zone
Stayed 4 nights in Mar 2025
Verified review

4/10 Poor

Tony

Liked: Cleanliness, property conditions & facilities
After staying at Hotel Mousai in Puerto Vallarta for a week and experience the best service I'd experienced at a hotel I was excited to experience Mousai in Cancun. It cost noticeable more than my stay in Puerto Vallarta for the Ultra Corner Suite but I had no doubt I'd experience the same or better. I only came to Cancun for Mousai. I was disappointed that the qu
Stayed 1 night in Oct 2025
Verified review

4/10 Poor

Tony

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was disappointed in the price point compared to the overall service received. I'd stayed at Mousai in Puerto Vallarta where I booked the Ultra Corner Suite and thought the service would be the same. I felt no different than guests at the other hotels on the property despite having a "Butler" . It was a challenge getting rides, bar service and other things during my stay.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Sacha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I hadn't been at an all exclusive for at least 10 years following multiple disappointing 5 star experiences. We decided to give Hotel Mousai a try for a short 5 day trip to wind off and get away from our kids. We were overwhelmed by the quality of everything Mousai has to offer. Room was great, staff was great, rooftop terrace was amazing with a nice chill vibe, NOI restaurant serves premium food and drinks. Other guests were respectful and quiet but still ready to have fun. You cannot go wrong at Mousai and we will definitely go back.
Stayed 5 nights in Jan 2025
Verified review

2/10 Terrible

Ahmad hussein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is horrible very small. Got the the hotel and i was surprised that it was not all exclusive. They make me bay extra 2200 dollars for me and my wife. Paid the extra 2200 dollars and then i was charged for every drink i had. Drinks are not even included in the all exclusive package. Do not reserve at this hotel.
Stayed 7 nights in May 2025
Verified review

4/10 Poor

Brian

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Dissapointing

This place was okay, but tiny little fixable details just kept dragging it down to the point that I wouldn’t recommend staying there. Their little iPad controllers in the rooms barely work, and with no physical controls on the walls you are left without crucial things like fans so we were waking up in a pool of our own sweat every morning. We had to cover 10 different little blinking lights all over the room at night. Staff linger in your room when delivering food to the point you have to tell them to leave. Staff told us one price multiple times, only to be uncharged by nearly 100% for things like the spa. The hotel called one of the scam cartel taxis that cost 150 dollars for a short trip for us. Even had a firework lit in my face by a waiter at dinner for my birthday without warning. Inhaling a bunch of toxic firework exhaust was not what I ordered for dinner. We had fun regardless. Just a bunch of really silly things that could easily be fixed. Its new development, so plenty of time to improve
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo top
Stayed 5 nights in May 2025
Verified review

10/10 Excellent

Dmitry

Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

ASHRAF

Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

mauricio najera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Gabriel

Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Howard

Stayed 3 nights in Jan 2025

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