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Hotel Mousai Puerto Vallarta Adults Only

5.0 star property
Adults-only resort with 9 restaurants and 4 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Hotel Mousai Puerto Vallarta Adults Only

4 outdoor pools, free cabanas, pool umbrellas
Property video
4 outdoor pools, free cabanas, pool umbrellas
Kayaking
Couples treatment rooms, sauna, hot tub, steam room

Reviews

9.4 out of 10
Exceptional

Popular amenities

Explore the area

View in a map
Carretera a Barra de Navidad Km. 7.5, Puerto Vallarta, 48390
  • Place, Garza Blanca Beach
    ‪5 min walk‬
  • Place, Los Arcos
  • Place, Playa Gemelas
    ‪3 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪27 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Suite North

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite North

9.8 out of 10
Exceptional
(7 reviews)
  • 1069 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite North

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Ultra Suite North

10.0 out of 10
Exceptional
(8 reviews)
  • 1069 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Suite North

View from room

Corner Suite North

10.0 out of 10
Exceptional
(1 review)
  • 1364 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite North

Ultra Corner Suite North | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Ultra Corner Suite North

8.0 out of 10
Very good
(2 reviews)
  • 1364 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for The Penthouse North

The Penthouse North | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

The Penthouse North

  • 2852 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite two Double Beds North

Suite two Double Beds North | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite two Double Beds North

10.0 out of 10
Exceptional
(3 reviews)
  • 1069 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite South

8.8 out of 10
Excellent
(5 reviews)
  • 1061 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite two Double Beds South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite two Double Beds South

9.0 out of 10
Wonderful
(2 reviews)
  • 1061 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Corner Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Corner Suite South

  • 1264 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite South

Ultra Suite South | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Ultra Suite South

9.4 out of 10
Exceptional
(3 reviews)
  • 1000 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Ultra Corner Suite South

10.0 out of 10
Exceptional
(1 review)
  • 1200 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite South

Master Suite South | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Master Suite South

8.0 out of 10
Very good
(1 review)
  • 1537 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two bedroom Master Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Two bedroom Master Suite South

  • 2598 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Two Suite South Connected

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Two Suite South Connected

10.0 out of 10
Exceptional
(1 review)
  • 2122 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Two Ultra Suites South Connected

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Two Ultra Suites South Connected

  • 2122 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Suite Two Double Beds South

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Ultra Suite Two Double Beds South

  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

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About the neighborhood

Puerto Vallarta

Located in South Zone within a 5-minute walk of Garza Blanca Beach, Hotel Mousai Puerto Vallarta Adults Only is within 2 miles (3 km) of other popular sights like Playa Gemelas. This 145-room, 5-star resort has 4 outdoor pools along with outdoor private hot tubs and a full-service spa.
View more Resorts in Puerto VallartaOpens in a new window

What's nearby

  • Garza Blanca Beach - 5 min walk - 0.3 miles
  • Playa Gemelas - 3 min drive - 2.4 miles
  • Playa Mismaloya - 5 min drive - 3.4 miles
  • Vallarta Zoo - 8 min drive - 4.6 miles
  • Malecon - 15 min drive - 6.0 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 40 min drive

Restaurants

  • ‪Amixtli - ‬3 min drive
  • ‪Blanca Blue Restaurant & Lounge - ‬2 min walk
  • ‪Vivaz Buffet - ‬4 min drive
  • ‪The Rooftop at Hotel Mousai - ‬10 min walk
  • ‪Mismaloya Grill Restaurant - ‬4 min drive

About this property

Hotel Mousai Puerto Vallarta Adults Only

Adults-only resort with 9 restaurants and 4 outdoor pools
Guests of Hotel Mousai Puerto Vallarta Adults Only have access to a full-service spa, 4 outdoor pools, and a gym. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 130 per vehicle roundtrip. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this adults-only resort include outdoor tennis courts, a rooftop terrace, and free WiFi in public areas.
Guests can expect to find free WiFi and 55-inch flat-screen TVs with satellite channels and DVD players. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Outdoor private hot tubs, balconies, and iPod docks are also available. Change of towels is available on request.
2 outdoor tennis courts and a health club are featured at the resort. 4 outdoor swimming pools are on site along with a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily continental breakfast available 7:00 AM to noon for a fee: USD 15 to 40 per person
  • 2 poolside bars
  • 5 bars/lounges
  • 9 restaurants
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • DAO-Contemporary Chinese
  • Hiroshi - Japanese
  • NOI - Italian Restaurant
  • The Rooftop
  • The Terrace

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Basketball
  • Beach volleyball
  • Designer stores
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Kayaking
  • Paddleboard
  • Piano
  • Racquetball/squash
  • Shopping
  • Snorkeling
  • Stereo
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,809 square feet of conference space
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • In the mountains
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 8 treatment rooms
  • Couples treatment rooms
  • Hot tub
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 18 floors
  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 2014
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas
  • Reception hall
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels
  • DVD player
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets (service animals welcome)

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately USD 15 to 40 per person
  • Airport shuttle fee: USD 130 per vehicle (roundtrip, maximum occupancy 5)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses a grey water recycling system.
  • Onsite safety features include a smoke detector and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mousai
Mousai Hotel
Mousai Hotel Puerto Vallarta
Mousai Puerto Vallarta
Hotel Mousai Puerto Vallarta
Mousai
Hotel Mousai Puerto Vallarta Puerto Vallarta
Mousai Puerto Vallarta Puerto Vallarta

Frequently asked questions

Are there all-inclusive rates at Hotel Mousai Puerto Vallarta Adults Only?

Hotel Mousai Puerto Vallarta Adults Only has all inclusive rates that come with all meals and onsite activities included. Activities include snorkeling, kayaking, and tennis.

How much does it cost to stay at Hotel Mousai Puerto Vallarta Adults Only?

As of Nov 11, 2025, prices found for a 1-night stay for 2 adults at Hotel Mousai Puerto Vallarta Adults Only on Dec 8, 2025 start from $458.57, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Hotel Mousai Puerto Vallarta Adults Only?

Hotel Mousai Puerto Vallarta Adults Only offers free cancellation on certain room rates. To learn more, look at the cancellation policy on our site.

What's there to see near Hotel Mousai Puerto Vallarta Adults Only?

This resort is situated in South Zone within a 10-minute walk of Bay of Banderas and Garza Blanca Beach. You'll also find Playa Gemelas and Playa Mismaloya within a short drive.

Is there parking available at Hotel Mousai Puerto Vallarta Adults Only?

Yes, valet parking and self parking are offered for free at the resort. Bicycle parking is also available for guests.

Is there a spa at Hotel Mousai Puerto Vallarta Adults Only?

There is a full-service spa available for guests to enjoy and services include couples treatments.

Does Hotel Mousai Puerto Vallarta Adults Only feature a casino?

No, Hotel Mousai Puerto Vallarta Adults Only doesn't have a casino.

Will I find an indoor pool at Hotel Mousai Puerto Vallarta Adults Only?

No, this resort doesn't have an indoor pool; however, there are 4 outdoor pools and a hot tub.

Is Hotel Mousai Puerto Vallarta Adults Only a good place to stay for couples?

This adults-only resort offers many amenities for couples, including Champagne service as well as 4 outdoor pools and 2 poolside bars.

Are there hot tubs at Hotel Mousai Puerto Vallarta Adults Only?

Yes, this resort features private outdoor spa tubs in all guestrooms.

Does Hotel Mousai Puerto Vallarta Adults Only feature a restaurant that includes a breakfast menu?

Yes, Hotel Mousai Puerto Vallarta Adults Only has 9 restaurants, and serves continental breakfast each morning for a surcharge.

Will Hotel Mousai Puerto Vallarta Adults Only allow pets to stay for free?

No, pets aren't allowed at Hotel Mousai Puerto Vallarta Adults Only though service animals are welcome.

Does Hotel Mousai Puerto Vallarta Adults Only have connecting rooms?

Yes, this resort has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Hotel Mousai Puerto Vallarta Adults Only?

The closest major airport to Hotel Mousai Puerto Vallarta Adults Only is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR), which is 12.5 mi away (40 minutes by car).

Can I book a room with a balcony at Hotel Mousai Puerto Vallarta Adults Only?

Yes, every guestroom at Hotel Mousai Puerto Vallarta Adults Only comes with a balcony with some featuring ocean views.

Does Hotel Mousai Puerto Vallarta Adults Only have a wedding venue?

Take advantage of the wedding venue at Hotel Mousai Puerto Vallarta Adults Only if you plan to say "I do" during your trip.

Hotel Mousai Puerto Vallarta Adults Only Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 821 out of 1001 reviews
Rating 8 - Good. 96 out of 1001 reviews
Rating 6 - Okay. 33 out of 1001 reviews
Rating 4 - Poor. 20 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Zenovia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have traveled around the world and stayed at so many resorts and all inclusive hotels…but Hotel Mousai is definitely the all inclusive resort I’ve ever experienced. I can’t say enough about how much I love this property. The staff is excellent and will go above and beyond to make sure you’re satisfied. The resort itself is beyond exquisite!! We stayed in an Ultra Corner Suite South (King) - that over looked the ocean and the mountains. Breathtaking!!! And for all the comments you see that say the decor looks like Vegas is absolutely not true. I have been to Vegas several times and this is not even a comparison. The layouts of the rooms are so well thought ahead. They are super large with wonderful open layouts. In regards to the food… I’m a foodie and it’s hard to get me to like anyone’s menus or food. But I give them a 10/10. Every meal including their room service is amazing. My husband and I are planing to come back in the fall when they have the new additional towers up. If you’re thinking about staying at this resort…don’t think any longer. THIS WILL BE YOUR FAVORITE RESORT! If you don’t mind kids, consider Garza Blanca…which is the sister property and they are all connected. Hotel Mousai is an all adult property with north and south towers. South is the newer property.
Stayed 4 nights in Aug 2025

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best place to stay!

The service food location everything was perfect.
Stayed 4 nights in May 2025

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Hotel Mousai From the moment we arrived, the front desk staff, bell service, and restaurant team provided excellent, attentive service that made us feel welcomed and well cared for. The property itself is beautiful and offers a relaxing, enjoyable atmosphere. On another note, we were disappointed by the persistent push to attend the 75-minute presentation. We kindly told Alejandro multiple times that we weren’t interested, yet he continued to text us, even saying this was how he fed his children. The next morning, we ran into him again and were met with the same pressure despite our clear “no.” We also noticed a slight decline in service once it was known that it was our last day. Overall, the hotel is stunning, and we would definitely recommend it and hope to return in the future. We just hope future visits are free from the overly aggressive sales approach.
Stayed 4 nights in Jul 2025

8/10 Good

FAAIZAH, Vacaville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t knock on the door pass 8pm unless requested
Stayed 3 nights in Jul 2025

8/10 Good

Monique Nichelle, Decatur

Liked: Cleanliness, property conditions & facilities
This property is beautiful. Some of the staff is nice but others but
Stayed 3 nights in Jul 2025

8/10 Good

Rubina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean views from our balcony.
Stayed 3 nights in Jul 2025

10/10 Excellent

Hersel

Liked: Cleanliness, staff & service, property conditions & facilities
i like this place, very safe with friendly staff.. diego is the best.
Stayed 4 nights in Jul 2025

10/10 Excellent

Carrie, Overland Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot speak highly enough of Hotel Mousai. The staff was incredible, the food was yummy, the rooms and views were amazing. Everything was so clean and elegant and they treated us like Royalty.
Stayed 4 nights in Jul 2025

10/10 Excellent

Abraham Prado

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place in puerta vallarta.
Stayed 3 nights in Jul 2025

2/10 Terrible

Ismail

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Worst staff and customer experience
Stayed 3 nights in Jul 2025

10/10 Excellent

omar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice
Stayed 4 nights in Jul 2025

10/10 Excellent

Katelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The pool and grounds were beautiful. I would say the gym was adequate but nothing special for equipment. The room was very big, but has a lot of space that was poorly utilized. There could have been more storage for clothes and personal belongings. In our room one of the windows/motors for the automatic blinds was popping over and over again during the day. Our door didn’t shut on its own. These were small issues overall. The bed was very comfortable and the room automation was a great feature. Resort food was an 8/10. We had an excellent time and we will go back.
Stayed 5 nights in Jul 2025

10/10 Excellent

Maryann de Leon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We celebrated my birthday and our 26th wedding anniversary and the staff were exceptionally outstanding in many ways, ensuring our celebrations were memorable!!!!
Stayed 4 nights in Jul 2025

10/10 Excellent

Micah

Stayed 2 nights in Jul 2025

10/10 Excellent

Claudia, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Spectacular views and exceptional service!
Stayed 2 nights in Jul 2025

10/10 Excellent

Levon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent as always
Stayed 4 nights in Jul 2025

10/10 Excellent

Samvel

Stayed 6 nights in Jul 2025

10/10 Excellent

Holly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful peaceful great service
Stayed 4 nights in Jul 2025

2/10 Terrible

Daniel

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Katharina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the food, the roof top pool/bar. We also enjoyed our breakfast at Blanco Blue with Alexis and Ronaldo serving us. They did a wonderful job.
Stayed 7 nights in Jun 2025

10/10 Excellent

Megan

Stayed 7 nights in Jun 2025

8/10 Good

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

6/10 Okay

Raquel

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I will start with the $50 daily credits, you can only use them at the spa to get a massage that is over $300 usd, you can’t use them at the stores either. So it was worthless to get any credits. We picked the all inclusive package, upon arrival we were given our bracelets to our room, no introduction to the property, restaurants, or amenities. We have stayed in other hotels and we are members of Xcaret, we were just trying a different place. We will continue to go back to our home Xcaret. Very disappointed that we did not get a good welcome to this place.
Stayed 5 nights in May 2025

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