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Hotel Puerto Palace

Property class: 4

Choose dates to view prices

Photo gallery for Hotel Puerto Palace

A cozy indoor seating area with wicker furniture and a central coffee table, surrounded by large windows and lush greenery.
Down comforters, minibar, desk, blackout drapes
A hotel pool area with lounge chairs, palm trees, and a large building in the background.
A restaurant with white chairs and tables, a menu stand, and a bar area in the background.
A hotel with a prominent sign reading "PUERTO PACIFIC".

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400
  • Place, Taoro Park
    ‪8 min walk‬
  • Place, Garden Beach
    ‪14 min walk‬
  • Place, Plaza del Charco
    ‪14 min walk‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪70 min drive‬

Room options

View all photos for Standard Double Room

A hotel room with a wooden headboard, two bedside lamps, a bed with white bedding, and patterned pillows.

Standard Double Room

8.4 out of 10
Very good
(15 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Standard Single Room

A hotel room with a bed, two nightstands, a phone, and wall-mounted lamps.

Standard Single Room

8.0 out of 10
Very good
(3 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Triple Room

A hotel room with a wooden headboard, two bedside lamps, a bed with white bedding, and patterned pillows.

Standard Triple Room

8.0 out of 10
Very good
(2 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 3 Large Twin Beds

View all photos for Double Room Single Use

A hotel room with a wooden headboard, two bedside lamps, a bed with white bedding, and patterned pillows.

Double Room Single Use

9.0 out of 10
Wonderful
(2 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room Single Use, Pool View

A hotel room with a patterned wallpaper, two bedside lamps, a bed with white and patterned pillows, and a nightstand with a phone and a power outlet.

Double Room Single Use, Pool View

8.0 out of 10
Very good
(2 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room Single Use, Sea View

A hotel room with a large bed, two nightstands, and a wall with a leaf pattern.

Double Room Single Use, Sea View

  • 344 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Double Room, Pool View

A hotel room with a patterned wallpaper, two bedside lamps, a bed with white and patterned pillows, and a nightstand with a phone and a power outlet.

Double Room, Pool View

8.8 out of 10
Excellent
(5 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Double Room, Sea View

A hotel room with a large bed, two nightstands, and a wall with a leaf pattern.

Double Room, Sea View

9.6 out of 10
Exceptional
(4 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Triple Room, Sea View

A hotel room with a large bed, two nightstands, and a wall with a leaf pattern.

Triple Room, Sea View

  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 2 Large Twin Beds OR 3 Large Twin Beds

View all photos for Triple Room, Pool View

A hotel room with a patterned wallpaper, two bedside lamps, a bed with white and patterned pillows, and a nightstand with a phone and a power outlet.

Triple Room, Pool View

9.0 out of 10
Wonderful
(2 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 3 Large Twin Beds

View all photos for Double Room, Pool View (2 adults and 1 child)

A hotel room with a patterned wallpaper, two bedside lamps, a bed with white and patterned pillows, and a nightstand with a phone and a power outlet.

Double Room, Pool View (2 adults and 1 child)

7.4 out of 10
Good
(3 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Sea View (2 adults and 1 child)

A hotel room with a large bed, two nightstands, and a wall with a leaf pattern.

Double Room, Sea View (2 adults and 1 child)

  • Sea view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Standard Room (2 adults and 1 child)

A hotel room with a wooden headboard, two bedside lamps, a bed with white bedding, and patterned pillows.

Standard Room (2 adults and 1 child)

  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Economy Double Room

A hotel room with a wooden headboard, two bedside lamps, a bed with white bedding, and patterned pillows.

Economy Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Triple Room

A hotel room with a wooden headboard, two bedside lamps, a bed with white bedding, and patterned pillows.

Economy Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room (4 adults)

A hotel room with a large bed, two bedside lamps, a patterned headboard, and a nightstand with a power outlet.

Family Room (4 adults)

  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Family Room (3 adults)

A modern hotel room with a large bed, a desk, a television, and a wall-mounted light fixture.

Family Room (3 adults)

  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed and 2 Large Twin Beds

View all photos for Family Room (2 adults, 2 children)

A modern hotel room with a large bed, a desk, a television, and a wall-mounted light fixture.

Family Room (2 adults, 2 children)

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Standard Single Room, Pool View

A neatly made bed with two pillows, a headboard with a leaf pattern, two bedside lamps, and a nightstand with a phone and a pen.

Standard Single Room, Pool View

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Single Room, Sea View

A hotel room with a bed, two nightstands, a phone, and wall-mounted lamps.

Standard Single Room, Sea View

  • Sea view
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room (3 adults and 1 child)

A modern hotel room with a large bed, a desk, a television, and a wall-mounted light fixture.

Family Room (3 adults and 1 child)

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Economy Double Room (2 adults + 1 child)

A hotel room with a wooden headboard, two bedside lamps, a bed with white bedding, and patterned pillows.

Economy Double Room (2 adults + 1 child)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

APARTMENT TWO BEDROOMS

  • Sleeps 10

APARTMENT SIDE SEA VIEW

  • Sleeps 10

APARTMENT STANDARD

  • Sleeps 10

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About the neighborhood

Puerto de la Cruz

Located in San Antonio-El Esquilón, Hotel Puerto Palace is within a 10-minute stroll of sights such as Taoro Park and Parque canino Taoro Can. This 314-room, 4-star hotel welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi.

What's nearby

  • Taoro Park - 8 min walk - 0.5 miles
  • Risco Belle Aquatic Gardens - 12 min walk - 0.7 miles
  • Garden Beach - 14 min walk - 0.8 miles
  • Plaza del Charco - 14 min walk - 0.8 miles
  • Loro Park - 19 min walk - 1.0 mile

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 32 min drive

Restaurants

  • ‪Nos Que Churros - ‬6 min walk
  • ‪Restaurante Peruano - ‬13 min walk
  • ‪Cafetería Mazaroco - ‬13 min walk
  • ‪Bar Reilupeli - ‬11 min walk
  • ‪Arcon Tapas - ‬12 min walk

About this property

Hotel Puerto Palace

Hotel Puerto Palace features 2 outdoor pools, a children's pool, and a gym. Free parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this family-friendly hotel include 2 hot tubs, a sauna, and free WiFi in public areas.
Guests can expect free WiFi and TVs. Beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include balconies or patios, minibars, and phones.
2 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and manicures and pedicures.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Arcade/game room
  • Basketball
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Gym
  • Library
  • Mini golf
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Stereo
  • Table tennis
  • TV in common areas
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,458 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Lifeguards
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for EUR 30.0 per day

Property payment types

American ExpressMastercardVisa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • In-room safe fee: EUR 2.50 per day
  • Rollaway bed fee: EUR 30.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Palace Hotel Puerto

Puerto Palace

Hotel Puerto Palace Tenerife/Puerto De La Cruz

Puerto Palace De La Cruz

Puerto Palace Hotel Puerto de la Cruz

Puerto Palace Hotel

Puerto Palace Hotel Puerto de la Cruz

Puerto Palace Hotel

Puerto Palace Puerto de la Cruz

Hotel Puerto Palace Puerto de la Cruz

Puerto de la Cruz Puerto Palace Hotel

Hotel Puerto Palace

Puerto Puerto De La Cruz

Puerto Palace

Hotel Puerto Palace Hotel

Hotel Puerto Palace Puerto de la Cruz

Hotel Puerto Palace Hotel Puerto de la Cruz

Frequently asked questions

What is there to do around Hotel Puerto Palace?

This hotel is situated in San Antonio-El Esquilón within a short 7-minute walk of Taoro Park and also 12 minutes on foot from Risco Belle Aquatic Gardens. You'll also find Plaza del Charco and Garden Beach less than a mile away.

How much does it cost to stay at Hotel Puerto Palace?

As of Sep 20, 2026, prices found for a 1-night stay for 2 adults at Hotel Puerto Palace on Oct 21, 2026 start from $112, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a spa located at Hotel Puerto Palace?

Spa services at the hotel include massages and mani/pedis.

Does Hotel Puerto Palace have a casino at the property?

No, Hotel Puerto Palace doesn't have a casino.

Is there an indoor pool at Hotel Puerto Palace?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools and 2 hot tubs.

Does Hotel Puerto Palace feature a restaurant that includes a breakfast menu?

No, Hotel Puerto Palace doesn't have a restaurant that serves breakfast.

Does Hotel Puerto Palace allow pets to stay for free?

No, pets aren't allowed at Hotel Puerto Palace.

Where is the closest airport to Hotel Puerto Palace?

The closest major airport to Hotel Puerto Palace is Santa Cruz de Tenerife (TFN-Tenerife North), which is 17.8 mi away (32 minutes by car). Another top airport is Tenerife South Airport (TFS), which is around 25 mi away.

Does Hotel Puerto Palace have a wedding venue?

Take advantage of the wedding venue at Hotel Puerto Palace if you plan to say "I do" during your trip.

Hotel Puerto Palace Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 227 out of 520 reviews
Rating 8 - Good. 209 out of 520 reviews
Rating 6 - Okay. 55 out of 520 reviews
Rating 4 - Poor. 21 out of 520 reviews
Rating 2 - Terrible. 8 out of 520 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

andrej

Liked: Cleanliness, staff & service
Staff very friendly and helpful, hotel and rooms dated but very clean
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

joaquin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent buffet breakfast and dinner, nice view, good deal in happy hours Good price for what they offer Staff very helpful and nice Areas for improvement: parking limited at time, WiFi weak at times and they charge for use the safety box in the room
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Ulises

Liked: Cleanliness, amenities, property conditions & facilities
Staff , always nice and helpful. The amenities excellent, breakfast and dinner very good and variety!
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Kassime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely pool area and bar, happy hour on drinks! Food was good, enjoyed our stay! Reception very welcoming.
Cloudy day but still hot
Nice little seating area near reception.
Outside at night
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, amenities
Very nicely cleaned room. Professional reception, Nice room and bathroom. I had a large terrace with green plants around me, where I enjoyed reading.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 14 nights in Jul 2023
Verified review

10/10 Excellent

MHAMMED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Spoilt for choice in terms of amenities. Friendly, helpful staff. Very strong wifi
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We overall enjoyed our stay along with their resort style pool. The breakfast was good, although the “hot food” could have been much hotter!
Stayed 5 nights in Jun 2025
Verified review

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay with great value for money and stunning views of Mt. Teide. The staff were welcoming and professional, and the food was outstanding—especially the poke bowl! The evening entertainment was a highlight of our visit. Parking was a bit limited, but it was an easy walk to Puerto de la Cruz, so it wasn’t a problem. Highly recommend!
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Xiaoyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, kids friendly
Stayed 12 nights in Aug 2023
Verified review

8/10 Good

Andrea

Liked: Cleanliness, staff & service, room comfort

Nice stay

Nice garden and swimming pool complex. Room are hold but big and great views
Stayed 1 night in Apr 2025
Verified review

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Room was clean. Needed a tea and coffee maker.
Stayed 10 nights in Nov 2025
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, I had a nice room and I enjoyed the breakfast. Staff pleasant and helpful. I'll be staying again next year.
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Matthew James Edward

Liked: Cleanliness, staff & service, amenities
Nice hotel, but absolutely nothing to do locally
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

Sebastián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, looking forward to coming back.

The Hotel has anything you may need in terms of facilities. The staff is just amazing so highly recommended.
Stayed 8 nights in Oct 2022
Verified review

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Oct 2022
Verified review

8/10 Good

Jean Pierre

Liked: Cleanliness, staff & service, amenities
The hotel is located a bit to far from the city center
Stayed 8 nights in Jul 2025
Verified review

8/10 Good

Darran

Liked: Cleanliness, staff & service, amenities
Hotel and staff very good, but wifi reception in the room was nonexistent.
Stayed 7 nights in Oct 2025
Verified review

10/10 Excellent

Alberte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chill pool area

Great room with balcony, big bed and bathroom. The pool area was nice and a bar where they served food and drinks. Close to the city center and nice view of mountains and the sea
Stayed 4 nights in Mar 2025
Verified review

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great staff, nice big property

beautiful property in a good location. check in was fantastic b/c of the staff. i wish i wrote down her name. she was so nice and fun. also a fantastic breakfast buffet and lively evening entertainment. i would stay here again for sure.
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Allison jane

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and polite, nothing was too much trouble. Hotel and food excellent. Definitely going back
Stayed 10 nights in Sep 2024
Verified review

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!
Stayed 3 nights in Dec 2023
Verified review

10/10 Excellent

Mihai

Liked: Cleanliness, staff & service, property conditions & facilities
All is beautiful!
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solo traveller

Friendly, helpful staff - solo trip to visit someone in hospital and I felt safe and comfortable. Excellent pool area and rooms. Recommend.
Stayed 3 nights in Jun 2022

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