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Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

4.5 star property

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Photo gallery for Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

9 restaurants; breakfast, lunch, and dinner served
Creator video - submitted by Erika Gentille
7 bars/lounges, swim-up bar
Aerial view
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included

Explore the area

View in a map
Carretera Cancun-Chetumal KM 72, Riviera Maya, Puerto Aventuras, QROO, 77710
  • Place, Kantenah Lagoon
    ‪11 min walk‬
  • Place, Blu Riviera Maya
    ‪4 min drive‬
  • Place, Dolphin Discovery
    ‪6 min drive‬

Room options

View all photos for Deluxe Gold King

1 bedroom, premium bedding, in-room safe, desk

Deluxe Gold King

8.6 out of 10
Excellent
(7 reviews)
  • Garden view
  • 498 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Rock Suite Platinum

Rock Suite Platinum | 1 bedroom, premium bedding, in-room safe, desk

Rock Suite Platinum

  • Ocean view
  • 482 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Rock Royalty Partial Ocean View King Bed

1 bedroom, premium bedding, in-room safe, desk

Rock Royalty Partial Ocean View King Bed

8.0 out of 10
Very good
(3 reviews)
  • 482 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Swim-up King Bed

1 bedroom, premium bedding, in-room safe, desk

Deluxe Swim-up King Bed

7.4 out of 10
Good
(3 reviews)
  • 498 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Sky Terrace (One Bedroom)

Deluxe Sky Terrace (One Bedroom) | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Sky Terrace (One Bedroom)

7.0 out of 10
Good
(13 reviews)
  • 936 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Gold, two double beds

Deluxe Gold, two double beds | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Gold, two double beds

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Diamond King Bed

Deluxe Diamond King Bed | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Diamond King Bed

8.0 out of 10
Very good
(2 reviews)
  • Partial sea view
  • 482 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Puerto Aventuras

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive places you within 2 miles (3 km) of Puerto Aventuras Golf Club and Puerto Aventuras Marina. This 577-room, 4.5-star property has 3 outdoor pools along with a private beach and a full-service spa.

What's nearby

  • Kantenah Lagoon - 11 min walk - 0.6 miles
  • Blu Riviera Maya - 4 min drive - 1.1 miles
  • CEDAM Museum - 6 min drive - 2.2 miles
  • Puerto Aventuras Marina - 6 min drive - 2.2 miles
  • Dolphin Discovery - 6 min drive - 2.5 miles

Getting around

  • Tulum Intl. Airport (TQO) - 80 min drive

Restaurants

  • ‪El Abuelo - ‬9 min drive
  • ‪Las Brisas - ‬9 min drive
  • ‪Bloved Restaurant & Lounge - ‬9 min drive
  • ‪The Market - ‬11 min walk
  • ‪Bamboleo Snack & Grill - ‬9 min drive

About this property

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 68 per person roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this adults-only property include a free water park, a nightclub, and karaoke.
LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and designer toiletries. Indoor private hot tubs, balconies, and coffee makers are other standard amenities.
A private beach, 2 outdoor tennis courts, and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Rock Spa has 50 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

6 outdoor pools
Hard Rock Hotel Riviera Maya - All Inclusive
Puerto Aventuras
  • On private beach
  • Pool
  • Hot tub
  • All inclusive
8.0 out of 10, Very Good, 1,000 reviews
$379 nightly
The price is $462
Jun 28 - Jun 29
Total with taxes and fees
Hard Rock Hotel Riviera Maya - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 coffee shops/cafes
  • 7 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Dive
  • Le Petit Cochon
  • Los Gallos
  • Toro

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Fitness classes
  • Free water park
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf lessons
  • Gym
  • Hot tub
  • Karaoke
  • Nightclub
  • Pilates classes
  • Tennis lessons
  • TV in common areas
  • Volleyball
  • Waterslide
  • Yoga classes
  • Ziplining

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 50 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per pet, per stay
  • Dogs and cats only
  • 2 total (40 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Children and extra beds

  • This is an adults-only property

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 68 per person (roundtrip)
  • Pet fee: USD 150 per pet, per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hard Rock Hotel Riviera Maya Adults Solidaridad
Hard Rock Riviera Maya Adults Only
Hard Rock Riviera Maya Adults Only Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults All Inclusive
Hard Rock Hotel Riviera Maya Adults Only All Inclusive
Hard Rock Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Only All Inclusive

Frequently asked questions

Can I book all-inclusive rates at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive has all inclusive rates that come with all meals and many onsite activities included. Activities include snorkeling, kayaking, and tennis.

How much does it cost to stay at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

As of Jun 25, 2026, prices found for a 1-night stay for 2 adults at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive on Jul 26, 2026 start from $462, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive provides free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What's there to do around Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

This property is located in Puerto Aventuras, close to Puerto Aventuras Marina, Cenote Azul, and Xpu-ha Beach. You'll also find Puerto Aventuras Golf Club and Oasis Beach within a short drive.

Is there parking available at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Yes, valet and self parking are offered for free at the property.

Is a spa located at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Rock Spa is the property's spa and services include aromatherapy, mani/pedis, body treatments, and massages.

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as a free water park, a private beach, and a poolside restaurant at this property.

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive include a casino at the property?

No, Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive doesn't have a casino.

Will I find an indoor pool at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

What amenities will couples enjoy at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

This adults-only property offers many amenities for couples, including a private indoor hot tub as well as a private beach and 9 restaurants.

Are there hot tubs at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

No, but this property offers jetted bathtubs in all guestrooms.

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive has 9 restaurants, and serves free buffet breakfast each morning.

Will Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive for a fee of USD 150 per pet, per stay. The property also provides food and water bowls.

Are there connecting rooms at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

No, this property doesn't feature connecting guestrooms.

How close is the airport from Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

The closest major airport to Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive is Cozumel Intl. Airport (CZM), which is 23.2 mi away (257 minutes by car).

Are there rooms with balconies at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?

Yes, every guestroom at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive comes with a balcony and some offer ocean and garden views.

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive host weddings?

Take advantage of the wedding venue at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive if you plan to say "I do" during your trip.

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 294 out of 564 reviews
Rating 8 - Good. 114 out of 564 reviews
Rating 6 - Okay. 88 out of 564 reviews
Rating 4 - Poor. 35 out of 564 reviews
Rating 2 - Terrible. 33 out of 564 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Lori

Liked: Cleanliness, amenities, property conditions & facilities
Great space in the condos. Overall a nice resort!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Taylor

Liked: Cleanliness, amenities, property conditions & facilities
The food, staff, and amenities were amazing. Would definitely stay at a Hard Rock Hotel again!
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Florentina-Bianca Berbece

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was amazing, the property is gigantic with a ton of restaurants and bars. It is the absolute best treat for adults. Even the kids section was very nice and friendly. Totally sure we will return to Hard Rock Cancun Resort
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great. Food good some parts of property sligjtly dated.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

GERARDO ANTONIO

Excelente
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing . Could improve the humidity odor in the rooms .
Verified

10/10 Excellent

Daniel Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beautiful
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Martin

Liked: Cleanliness, amenities, property conditions & facilities
Food was excellent throughout. Good nightly shows. Friendly entertainment personnel. Room need a little upgrade but still enjoyable.
Stayed 10 nights in Feb 2026
Verified

10/10 Excellent

philippe

Liked: Cleanliness, amenities, property conditions & facilities
Great swim in room, amazing staff, great restaurant. i would go again
Stayed 7 nights in Nov 2025
Verified

6/10 Okay

Paul

Liked: Cleanliness, amenities
Resort was sold as adults only but only small portion was adults only. Most of the restaurants and pools were families with kids. I have kids so I am fine with that but don’t advertise as an adults only resort .
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We all really enjoyed the employees, especially the bartenders at the Eden bar: Carlos, Uryius (sp?), and Joel. They were super friendly and helped to make our trip outstanding.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

CHRISTIAN

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing! They promptly addressed any/all needs, went above & beyond to serve us, and exceeded our expectations. Special thanks and recognition to our butler, Gabriel; thank you for your hospitality, kindness, making our stay so pleasant and bending over backwards for us. We appreciate your hard work, integrity, and dedication to customer service.
Stayed 6 nights in Feb 2026
Verified

6/10 Okay

Cristina

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great except for the staff they seemed to be more interested in serving the Americans. I will infact not be spending my money on this hotel again
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great resort!
Stayed 5 nights in Feb 2025
Verified

6/10 Okay

Leonardo

Liked: Cleanliness
Better discretion of the rooms. Staff and amenities were mid.
Stayed 2 nights in Dec 2025
Verified

2/10 Terrible

Cesar

Disliked: Cleanliness, amenities, property conditions & facilities
The restrooms was very dirty, rude personal and they stolen the weedding ring from my wife the Words hotel i ever seen
Stayed 5 nights in Feb 2026
Verified

6/10 Okay

Stephanie

Liked: Cleanliness
Staff is very nice. Room is nice. Pool at Heaven was freezing, which is a shame considering that there is no real beach to swim in. Restaurants were better than expected for an all-inclusive, as were the premium and high - end liquor options . The worst part is that they really push you to attend their vacation package seminar.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was treated like a rock star 💫 on my birthday way
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Reese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort ever
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Sonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality dining. Great aesthetics. Friendly staff. Overall very happy with my visit.
Stayed 3 nights in Jul 2025
Verified

2/10 Terrible

Kim

Liked: Cleanliness, amenities, property conditions & facilities
The room, the room ruined. My first day of my vacation had to change rooms. There was no hot water and they put me in the back of the property facing air condition. Ducks had to wait for the following day in order for them to change my room had to repack and unpack my luggage.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge resort, staff are accommodating.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Kale

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, well kept grounds, good vibes all around. Amazing staff!! The ONLY draw back is how loud the halls are at night. They are open air halls, so no carpet or anything to dampen sounds. Cleaning crews come thru during the night and it echoes thru the halls really bad. Same with guests at all hours talking loudly and it seriously makes it like an echo chamber in your room. Didn’t sleep more than a few hours at a time any of the 5 nights we were there. Everything else was amazing!!
Stayed 5 nights in Feb 2026