6/10 Okay
kayla
Business traveler
Jan 27, 2025
Liked: Staff & service
Disliked: Cleanliness
I got there after hours for check in, a process which they made easy and I very much appreciated. However, my room was not properly cleaned. The towels in the bathroom were visibly dirty, and there were rolled up towels on the floor in the bedroom. The coffee and condiments were used and not replaced. The shower soaps and the soap bar were all used and open spilling into the shower. None had been replaced. I had no soap to use to wash my hands because of this, and because it was so late there was no one at concierge to help remediate that and give me some replacements. That experience was definitely not worth the money. I was worried the bed would not be clean but fortunately, it seemed that had clean covers. The covers on the bed were quite thin and there were none others in the closet to use. The room had a significant cold draft. If the heater hadn’t been able to make up for this (I jacked it up to 80s to compensate) I would’ve been incredibly chilly.
kayla
Stayed 2 nights in Jan 2025