10/10 Excellent
Saroya
Traveled with family
Aug 14, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Upon arrival......
I had a 10 hour drive from NYC TO VA I get there at about 11pm I called to let them know I would be checking in late okk that wasn't an issue...I checkin in I go to swipe my boa card payment hoes though then they tell me it didn't when it did I looked at the text I received staying a payment was charged to my card then I opened my banking app money gone for the transaction then I even called the bank the transaction was accounted for..the checkin people still saying they didnt get it being it was so late and I had my kids I had to pay for a single night which was $120 on top of the $520 that was already charged to my card following day Im busy with my son and his college entry I had to stop what I was doing with him & school get on phone with the hotel and my bank finally the bank was able to let them understand that money was taking out for my stay so tje hotel was about to get the money cleared and the extra night I payed for I said dont refund it Just add another night the hotel lady ober the phone said okk the extra night was never returned or added to another night so I had to pay for an extra day again $250.00 with a $50 deposit When I tell you I had so much trouble with my stay. Had me in tears and I was already emotional cause I was already there to drop my son to college 😪 I just paid it cause got to stay with my son another day but the room was nice got housekeeping when I needed the guest I meant in the loddy during breakfast was nice. Other then the checking was
Saroya
Stayed 3 nights in Aug 2025