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Recent guest reviews

Would definitely stay here again

This was absolutely the nastiest/worst hotel I have ever and I do mean ever stayed in. For starters, there was hair on the toilet in several spots, the seat and top of back. The bathtub was very old. It looked as if the tile had been repaired from holes with dark beige spots in it. I actually went out and paid for cleaning supplies to clean the bathroom before I could use it. The furniture was ancient, dirty and worn out. The TV was the smallest I have seen in a long time. I

The converted historic building was unique and nicely renovated.

Hotel was nice…staff was nice and location wise it was beautiful and i will always enjoy my time down in the Tidewater Area

Entire hotel smells like cigarette smoke. Hotel check in people were nice but I’d never stay again given the awful smell, smoke poured through the vents and in the lobby. Cleaning service had masks around necks but didn’t have them on their faces. I stayed at a Hampton inn the next day that felt so much cleaner. I am done with Marriott.

The building is clean and the beds are nice. But they need to do more to make the customers feel welcome. The Hilton make sure the customers can get their own ice without asking . They have meuns for takeout to make sure visitors can easily get food. They also have housekeeping. We do not have to make 24 advance notice for our room to be clean. Things are rough for people enough the least this place can do is make sure the guest is comfortable.

Hard to be impressed during Civid with everything closed. Staff was friendly and helpful.

Hotel could use some updating. Overall stay was great, staff went above and beyond. I most definitely will be staying here again.

Friendly staff, very clean. Room was nice and clean. Very quiet

Due to a family matter I was not ALLOWED to cancel this stay even though it was plenty of time to do so. I will not be using this Courtyard in the future. Orbits is on my do not use as well.

I am disappointed with this hotel and after seeing such high reviews I expected more. I've stayed at the Sheraton, Marriott, and wyndham but this was the worst hotel. Staff was not personable, breakfast was horrible, and with the $19 parking, there was nothing special about the hotel. There was a norfolk city parking attendant sleeping in the lobby Sunday morning which was unflattering to the hotel. Just spend the money to stay somewhere else.

Staff was nice but breakfast was quite pricey! Very clean rooms.

nice hotel i enjoyed myself. hotel was convieniently located.

The root of my complaint about this hotel is the bedding, which just smelled bad. Part of the problem was the overwhelming scent of bleach; part of the problem was an unidentified, unclean smell that we could not identify.

The hotel staff cannot be beat! Dana and Barbs are a dynamic duo!! Friendly and welcoming and willing to do anything to make your stay as comfortable and stress free as possible. Any request is promptly granted. The rooms are clean and comfortable with a modern but classy decor. What’s even better, it’s incredibly affordable!! Best place to stay in downtown norfolk.

Great location. Staff was exceptionally accommodating and friendly. Food at small Bistro was surprisingly good. Not a big, fancy hotel, but comfortable, clean, convenient, and I would stay there again.

Extraordinarily dusty room to the point where we were having allergy issues. Shower was not cleaned and the fixtures were holding stagnant water from the last user. If that's not bad enough we both developed rashes on our body after sleeping there two nights. We do not know if it was due to bugs, overly bleached sheets/towels, or something else, but we are extremely displeased. The hot tub jets did not work and the pool area was really messy. At least the front-desk and valet's were nice...

Comfortable/ clean/ conveniently located/ friendly staff/ great price

Plume street Norfolk VA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • 24-hour fitness center

Located in Downtown Norfolk, Courtyard by Marriott Norfolk Downtown is adjacent to Douglas MacArthur Memorial and within a 5-minute walk of St. Paul's Episcopal Church. This 140-room, 3-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's bistro, or relax with a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.


Rooms

All 140 rooms feature refrigerators, coffee makers, and free weekday newspapers. 32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Phones, ironing boards, and desks are other standard amenities.


Property features

At Courtyard by Marriott Norfolk Downtown, guests enjoy features like an indoor pool, a 24-hour gym, and a spa tub. Self parking is available for USD 13 per day. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Courtyard by Marriott Norfolk Downtown

Everyone (20) Couples (4) Business (1) Family (11) Other (2)
5
Family

Would definitely stay here again

By on Aug 9, 2021

1
Everyone

This was absolutely the nastiest/worst hotel I have ever and I do mean ever stayed in. For starters, there was hair on the toilet in several spots, the seat and top of back. The bathtub was very old. It looked as if the tile had been repaired from holes with dark beige spots in it. I actually went out and paid for cleaning supplies to clean the bathroom before I could use it. The furniture was ancient, dirty and worn out. The TV was the smallest I have seen in a long time. I

By on Jul 25, 2021

5
Everyone

The converted historic building was unique and nicely renovated.

By on Mar 21, 2021

5
Everyone

Hotel was nice…staff was nice and location wise it was beautiful and i will always enjoy my time down in the Tidewater Area

By on Mar 11, 2021

1
Family Family

Entire hotel smells like cigarette smoke. Hotel check in people were nice but I’d never stay again given the awful smell, smoke poured through the vents and in the lobby. Cleaning service had masks around necks but didn’t have them on their faces. I stayed at a Hampton inn the next day that felt so much cleaner. I am done with Marriott.

By on Aug 9, 2020

2
Partner Couples

The building is clean and the beds are nice. But they need to do more to make the customers feel welcome. The Hilton make sure the customers can get their own ice without asking . They have meuns for takeout to make sure visitors can easily get food. They also have housekeeping. We do not have to make 24 advance notice for our room to be clean. Things are rough for people enough the least this place can do is make sure the guest is comfortable.

By , from Richmond on Jul 13, 2020

3
Family

Hard to be impressed during Civid with everything closed. Staff was friendly and helpful.

By , from Peachtree city GA on Jun 22, 2020

Review comment responded on Jun 23, 2020

Thank you so much for taking time to leave a review. I understand that the experience isn't the normal one you'd expect. We are monitoring COVID-19 and adjusting our business model to continue to bring the best service we can while maintaining health, safety, and cleanliness guidelines.

4
Family Family

Hotel could use some updating. Overall stay was great, staff went above and beyond. I most definitely will be staying here again.

By , from Cromwell on Feb 21, 2020

Review comment responded on Mar 17, 2020

Thank you for taking time to leave feedback about your stay with us. We appreciate feedback like yours, as we strive to be at our best.

4
Everyone

Friendly staff, very clean. Room was nice and clean. Very quiet

By , from Tampa on Feb 9, 2020

Review comment responded on Mar 17, 2020

Thank you for taking time to leave feedback about your stay with us. We appreciate feedback like yours, as we strive to be at our best.

1
Family Family

Due to a family matter I was not ALLOWED to cancel this stay even though it was plenty of time to do so. I will not be using this Courtyard in the future. Orbits is on my do not use as well.

By on May 28, 2019

Courtyard by Marriott Norfolk Downtown

520 Plume street, Norfolk, VA 23510
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