Loved it
This was our second stay with the glass light hotel. Over all the say was great and the staff very attentive. The location is perfect to walk around town . The unfortunate thing is the majority of stores and or restaurants are either closed or open only a few days. Most likely from either COVID and staffing issues. I know the area will turn around when this is all over. Still a great location to visit.
Modern upgrades to what I'm sure is an older building but more than pleasantly surprised with the updates and overall feel of the property
The room was spectacular with a great view of the bay and city! I would highly recommend the corner room and high floor.
I enjoyed the rooms, but did not care for the separate garage.
Restaurant or bar wasn't open. Overall very nice.
Glass Light Hotel was epic. The staff went above and beyond to help me out with an issue I had when checking in. The place itself is a piece of art, and my room was spectacular! I only stayed one night, but could have stayed a week! Loved it!
The property itself was amazing and the room was set up really nice. Cool art spread through out, loved it. Overall we had a great time. The front desk folks we're friendly and really helpful. The only small bad spot for us was when we tried to have a drink at the bar/restaurant area. The bartender just had a good convo with the people before us but he didnt seem interested in helping us and when i tried to start a conversion he blew that off as well and didnt check on us after so we just had one drink and left. It was a cool bar so its sad that we have no reason to go back there(we are local) but other than that it was a great experience.
Great location and very clean and spacious room with Illy coffee 😋Mmmmm
The staff made myself and Husband feel so very welcomed.The location and decor of the hotel well great, just a need to improve upon the shape of the elevators.
Located in Downtown Norfolk, Glass Light Hotel & Gallery, Autograph Collection is within a 5-minute walk of popular attractions such as USS Wisconsin BB-64 and Town Point Park. This 113-room, 3.5-star hotel has free in-room WiFi along with a gym and a 24-hour business center.
This hotel is home to a restaurant and a bar/lounge. Cooked-to-order breakfast is offered for a fee weekdays from 6:30 AM to 9:30 AM.
55-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Espresso makers, safes, and phones are other standard amenities. Weekly housekeeping is available.
Renovated in 2019, Glass Light Hotel & Gallery, Autograph Collection offers a gym, free WiFi in public areas, and conference space. Self parking is available for USD 19 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and free newspapers.
Loved it
This was our second stay with the glass light hotel. Over all the say was great and the staff very attentive. The location is perfect to walk around town . The unfortunate thing is the majority of stores and or restaurants are either closed or open only a few days. Most likely from either COVID and staffing issues. I know the area will turn around when this is all over. Still a great location to visit.
Modern upgrades to what I'm sure is an older building but more than pleasantly surprised with the updates and overall feel of the property
Thank-you so much for staying with us! The building itself is about 110 years old however we reopened as the Glass Light in December of 2019. Please come back and see us again!
The room was spectacular with a great view of the bay and city! I would highly recommend the corner room and high floor.
We are so glad you enjoyed your stay. Come back and see us soon!
I enjoyed the rooms, but did not care for the separate garage.
Thank-you so much for your feedback. Our building was constructed in 1912 so adding a garage was not possible. We were able to work out an agreement with the city for the garage directly behind us. We wish we could have had a direct connection to the garage but that was not possible. We hope that you will visit us again.
Restaurant or bar wasn't open. Overall very nice.
Good evening, Thank you so much for your feedback! We are delighted that you enjoyed your stay with us! Our restaurant and bar are due to open for Friday and Saturday nights starting in early Aril. We look forward to hosting you when you are in the downtown area again!
Thank you for your 5 star review and we hope to have you stay with us again!
Glass Light Hotel was epic. The staff went above and beyond to help me out with an issue I had when checking in. The place itself is a piece of art, and my room was spectacular! I only stayed one night, but could have stayed a week! Loved it!
Dear Sarah, Thank you so much for your review. We really appreciate the compliments about our staff. We are thrilled you loved your stay and can't wait to have you for a week!
The property itself was amazing and the room was set up really nice. Cool art spread through out, loved it. Overall we had a great time. The front desk folks we're friendly and really helpful. The only small bad spot for us was when we tried to have a drink at the bar/restaurant area. The bartender just had a good convo with the people before us but he didnt seem interested in helping us and when i tried to start a conversion he blew that off as well and didnt check on us after so we just had one drink and left. It was a cool bar so its sad that we have no reason to go back there(we are local) but other than that it was a great experience.
Dear Andy, Thank you for choosing us for your staycation! We are glad that you had a great experience and took time to enjoy the art. We are looking forward to our adjacent gallery opening next spring. On behalf of the front desk staff, thank you. They take great pride in making every guest's stay memorable. We would like to apologize about the experience you had at the bar as it is not typical of the service that we provide. We hope that you will give us another chance once our bar and restaurant re opens! Once again, Thank you for taking the time to write a review.
Thank you Timothy for choosing the Glass Light Hotel & Gallery, Autograph Collection, for your recent travels to Norfolk. Commitment to service and guest satisfaction is the main focus, and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service, as well as a memorable experience to our guests, speak strongly to our desire to offer a brilliant, enchanting journey while here at the Glass Light Hotel & Gallery. Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey, and we look forward to serving you again soon!