Mercure Charlestown

4.0 star property
Hotel in Newcastle with a coffee shop and an outdoor pool

Choose dates to view prices

Photo gallery for Mercure Charlestown

Breakfast, lunch, dinner served; Modern European cuisine, pool views
Breakfast, lunch, dinner served; Modern European cuisine, pool views
Garden
Standard Room, Multiple Beds | 1 bedroom, premium bedding, minibar, desk
Bar (on property)

Popular amenities

  • Room service
  • Pool
  • Bar
  • Housekeeping

Explore the area

Map
109 Madison Drive, Adamstown Heights, NSW, 2290
  • Charlestown Square
    ‪17 min walk‬
  • Westfield Kotara
    ‪17 min walk‬
  • John Hunter Hospital
    ‪6 min drive‬
  • Newcastle, NSW (NTL-Williamtown)
    ‪30 min drive‬

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Room options

Privilege, Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(26 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

Standard Room, Multiple Beds

8.0 out of 10
Very good
(5 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Standard Twin Room, Multiple Beds

8.6 out of 10
Excellent
(12 reviews)
  • 280 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Standard Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Newcastle

Located in Adamstown Heights, Mercure Charlestown is within a mile (2 km) of sights such as Charlestown Square and Westfield Kotara. This 53-room hotel welcomes guests with a restaurant and conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • Charlestown Square - 17 min walk - 1.0 mile
  • Westfield Kotara - 17 min walk - 1.0 mile
  • Blackbutt Reserve - 3 min drive - 1.2 miles
  • John Hunter Hospital - 6 min drive - 3.1 miles
  • Merewether Beach - 6 min drive - 3.6 miles

Getting around

  • Kotara Station - 6 min drive
  • Newcastle, NSW (NTL-Williamtown) - 33 min drive

Restaurants

  • ‪Hot Shot Lounge - ‬2 min drive
  • ‪Highfields Azzurri Sports Club - ‬14 min walk
  • ‪McDonald's - ‬20 min walk
  • ‪The Letter Q - ‬3 min drive
  • ‪The Mattara Hotel - ‬15 min walk

About this property

Mercure Charlestown

Hotel in Newcastle with a coffee shop and an outdoor pool
Guests of Mercure Charlestown enjoy an outdoor pool, free WiFi in public areas, and conference space. There's free parking, and an airport shuttle (available 24 hours) for AUD 95 per vehicle one way. Front-desk staff can assist with dry cleaning/laundry and concierge services. Additional amenities include a computer station, a terrace, and laundry facilities.
Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, minibars, and coffee makers. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool.

Languages

English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 27 to 27 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Madison Kitchen + Bar

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 538 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.4 percent for credit card payments
The front desk is open daily from 6:30 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 5 kids stay free when using existing bedding
  • Rollaway/extra beds are available for AUD 35 per night
  • Cribs/infant beds are available for AUD 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 1.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately AUD 27 to 27 per person
  • Airport shuttle fee: AUD 95 per vehicle (one way)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 35 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM—-9 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts major credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses solar energy, plus eco-friendly cleaning products.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.

Property is also known as

Charlestown Mercure
Mercure Charlestown
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Hotel Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel Adamstown Heights

Frequently asked questions

Is free cancellation available at Mercure Charlestown?

Mercure Charlestown provides free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Mercure Charlestown?

As of Jul 26, 2025, prices found for a 1-night stay for 2 adults at Mercure Charlestown on Aug 10, 2025 start from $107.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Mercure Charlestown?

This hotel is situated in Adamstown Heights within a short 18-minute walk of Charlestown Square. You'll also find Lake Macquarie and Westfield Kotara within a short drive.

Will I be able to park at Mercure Charlestown?

Yes, self parking is offered for free at the hotel. Free RV/bus/truck parking is also available for guests.

Does Mercure Charlestown feature a casino at the property?

No, Mercure Charlestown doesn't have a casino.

Is there an indoor pool at Mercure Charlestown?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Mercure Charlestown good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and an ocean-view restaurant.

Are there hot tubs at Mercure Charlestown?

No, there isn't a spa tub at this hotel.

Does Mercure Charlestown have a restaurant with a breakfast menu?

Yes, Mercure Charlestown serves a full breakfast for a surcharge on weekday mornings at Madison Kitchen + Bar.

Does Mercure Charlestown allow pets to stay free of charge?

No, pets aren't allowed at Mercure Charlestown.

Does Mercure Charlestown have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Mercure Charlestown?

The closest major airport to Mercure Charlestown is Newcastle, NSW (NTL-Williamtown), which is 19.9 mi away (33 minutes by car).

Are there rooms with balconies that I can book at Mercure Charlestown?

Yes, some guestrooms at Mercure Charlestown offer a balcony and may feature garden views.

Mercure Charlestown Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 368 out of 1001 reviews
Rating 8 - Good. 409 out of 1001 reviews
Rating 6 - Okay. 144 out of 1001 reviews
Rating 4 - Poor. 59 out of 1001 reviews
Rating 2 - Terrible. 21 out of 1001 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Wei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely friendly hotel

What a lovely friendly hotel!! Staff are exceptional!! Very friendly and welcoming, gave us lots of recommendations on places to visit. It’s very central to 2 large shopping centers. Would highly recommend this hotel 😊
Stayed 8 nights in Mar 2025

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Craig

Stayed 1 night in Mar 2025

6/10 Okay

Ahmad

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very friendly staff, clean room and bathroom, clean facilities….BUT The carpark (the one behind where you are supposed to park) is PITCH BLACK. You can hardly see the palm of your hands. This is a massive safety issue. The air conditioner in the room had to be operated at max fan and lowest temp just to produce something, had some musky smell in the air coming out of it, and was whirring and whining all the time, made it difficult to fall asleep. The bathroom is spacious, clean and well equipped and water pressure is surprisingly very strong I had to lower it (most hotels have average if not weak water pressures, so that was good), there were some cracked tiles in the bathroom, and the ventilation fan didn’t work with no switch to turn it on (and not connected to the bathroom light), so doing your “business” in the bathroom meant having a smelly room for a while. And, who puts a bible in hotel rooms anymore? This is not 1965. Good budget hotel for a short stay but definitely would not go back, and I have stayed in other Mercure branches in Australia (which made me go ahead with this booking) but the difference is chalk and cheese honestly, despite the rates being very close/similar.
Stayed 1 night in Mar 2025

8/10 Good

Dane

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very dated, however enjoyed the restaurant
Stayed 1 night in Jan 2025

10/10 Excellent

ANALIE JAYNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

4/10 Poor

Tony

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was disappointing that there was no accessible areas for a disabled person. No toilets were accessible, for such a renowned hotel this was disgraceful and behind the times. There were areas that need painting, just lot of upkeep and care is needed. Staff were wonderful , meals excellent.
Stayed 1 night in Mar 2025

10/10 Excellent

ANALIE JAYNE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Craig

Stayed 1 night in Feb 2025

2/10 Terrible

Prabin

Traveled with partner, Traveled with family
Disliked: Staff & service, property conditions & facilities
Nothing
Stayed 1 night in Feb 2025

2/10 Terrible

Michael

Stayed 1 night in Feb 2025

4/10 Poor

Albert

Traveled with family
Disliked: Staff & service, property conditions & facilities
Air con. not functioning properly and dripping water.
Stayed 2 nights in Jan 2025

8/10 Good

Sashah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very lovely and warm. Free parking
Stayed 2 nights in Jan 2025

10/10 Excellent

Gerard

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Given that it was pouring rain & very windy for three-quarters of the time we stayed, the staff did very well to keep the hotel running as smoothly as they did. Thank to the cleaners & all the staff.
Stayed 4 nights in Jan 2025

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, easy parking, great breakfast. Would definitely stay again.
Stayed 1 night in Jan 2025

8/10 Good

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Friendly and efficient staff.Clean & comfortablecroom. Delicious meals in the onsite restaurant. Top notch in this regard. Lovely pool, however, it's in need of attention- tiles missing, looked unloved. Rubbish in bushes. Bin overflowing.
Stayed 1 night in Jan 2025

4/10 Poor

Cristina Garduno

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights, photos looked nice but hotel was tired with limited service (ie cups no saucers, uht milk, no coffee machine) beds ok, but mirror in shower bath intrusive. Best bit was replica of Tonwell (UK) high altitude water tower that sits next door!
Stayed 2 nights in Jan 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Wanda

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall is good except the outdoor swimming pool may need more cleaning
Stayed 1 night in Dec 2024

6/10 Okay

Beck

Stayed 2 nights in Dec 2024

6/10 Okay

Ken

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff and good food at restaurant
Stayed 1 night in Dec 2024

10/10 Excellent

Shane

Stayed 1 night in Dec 2024