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Serhs Natal Grand Hotel & Resort

5.0 star property

Choose dates to view prices

Photo gallery for Serhs Natal Grand Hotel & Resort

A resort with a swimming pool, palm trees, and a beach view.
A modern lounge area with wicker furniture, white cushions, and large windows offering a view of the sea.
A hotel with multiple balconies overlooking the ocean, a pool area, and a beach view.
A multi-level atrium with a central spiral staircase, glass railings, and a Christmas tree.
A terrace with wicker furniture, a table, and potted plants, overlooking a coastal view with mountains in the background.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Avenida Senador Dinarte Mariz 6045, Via Costeira Ponta negra, Natal, RN, 59090-002
  • Place, Dunes Park
    ‪1 min walk‬
  • Place, Natal Convention Center
    ‪14 min walk‬
  • Place, Craft Fair of Ponta Negra
    ‪2 min drive‬
  • Airport, Natal (NAT-Governador Aluizio Alves Intl.)
    ‪41 min drive‬

Room options

View all photos for Premium Suite

A modern hotel room with a large bed, two bedside lamps, a nightstand, a small table, and a potted plant.

Premium Suite

  • Sleeps 2
  • Free WiFi

View all photos for Junior Suite (Prime Frente Mar)

A hotel room with two beds, a large mirror, and a wall-mounted light fixture.

Junior Suite (Prime Frente Mar)

  • Sleeps 3
  • Free WiFi

View all photos for Deluxe Room (Apartamento Prime Lateral Mar)

A hotel room with a large bed, a view of the ocean, a balcony with chairs, and a table with drinks.

Deluxe Room (Apartamento Prime Lateral Mar)

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Room (Apartamento Prime Lateral Mar)

A modern hotel room with a large bed, a desk with a chair, a bedside table, and a lamp.

Deluxe Room (Apartamento Prime Lateral Mar)

9.6 out of 10
Exceptional
(12 reviews)
  • Beach view
  • 279 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds
  • Free WiFi

View all photos for Deluxe Room (Apartamento Prime Frente Mar)

A hotel room with a large bed, a desk with a lamp, a chair, and a view of the ocean.

Deluxe Room (Apartamento Prime Frente Mar)

8.4 out of 10
Very good
(17 reviews)
  • Sea view
  • 279 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Twin Bed
  • Free WiFi

View all photos for Family Room (Apartamento Família Prime Lateral Mar)

A hotel room with two beds, each with white linens and brown pillows. There is a woven hat and a patterned bag on one bed.

Family Room (Apartamento Família Prime Lateral Mar)

9.2 out of 10
Wonderful
(14 reviews)
  • Beach view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 Double Bed
  • Free WiFi

View all photos for Apartamento Família Prime Frente Mar

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view of the sea.

Apartamento Família Prime Frente Mar

8.8 out of 10
Excellent
(26 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 Double Bed
  • Free WiFi

View all photos for Junior Suite (Prime Lateral Mar)

A modern hotel room with a bed, a desk, a dining area, and a living area.

Junior Suite (Prime Lateral Mar)

9.6 out of 10
Exceptional
(5 reviews)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Junior Suite (Prime Frente Mar)

A hotel room with a large bed, a balcony with a view of the ocean, and a wooden nightstand with a phone.

Junior Suite (Prime Frente Mar)

8.6 out of 10
Excellent
(7 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Exclusive Suite, 1 Bedroom, Private Pool, Beach View

A couple seated at a wooden table with a tropical fruit platter, overlooking a pool with lounge chairs and a view of the ocean.

Exclusive Suite, 1 Bedroom, Private Pool, Beach View

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Suite

A pool with clear water and a view of the ocean.

Premium Suite

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite Presidencial

Suite Presidencial | Balcony view

Suite Presidencial

  • Sea view
  • 2067 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Quarto Exclusive Family

A pool area with a view of the ocean, lounge seating, and a tropical drink setup.

Quarto Exclusive Family

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Quarto Premium Family

A modern infinity pool with a clear view of the ocean, a lounge area with a sofa and a small table, and a wicker basket with towels.

Quarto Premium Family

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Natal

Located in Via Costeira, Serhs Natal Grand Hotel & Resort is adjacent to Dunes Park and a short stroll from Natal Convention Center. This 395-room, 5-star resort welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 6 restaurants.
View more Resorts in NatalOpens in a new window

What's nearby

  • Dunes Park - 1 min walk - 0.0 miles
  • Natal Convention Center - 14 min walk - 0.8 miles
  • Praia Shopping - 2 min drive - 1.2 miles
  • Artesanato Villarte Shops - 2 min drive - 1.7 miles
  • Craft Fair of Ponta Negra - 2 min drive - 1.7 miles

Getting around

  • Natal Bom Pastor Station - 10 min drive
  • Natal (NAT-Governador Aluizio Alves Intl.) - 66 min drive

Restaurants

  • ‪Tapiro Grill - ‬2 min walk
  • ‪Seu Chico Botequim - ‬5 min drive
  • ‪Aram Natal Mar Hotel - ‬12 min walk
  • Sussurro
  • Pittsburg

About this property

Serhs Natal Grand Hotel & Resort

Guests of Serhs Natal Grand Hotel & Resort have access to a full-service spa, 3 outdoor pools, and an indoor pool. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and tours or tickets. Other amenities at this beach resort include a children's pool, a gym, and a sauna.
50-inch Smart TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers, designer toiletries, and toothbrushes and toothpaste. Minibars, safes, and desks are also standard.
3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a waterslide, a health club, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kensho Spa has 6 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 10 years old are not allowed in the spa.

Similar properties

Outdoor pool
Wish Natal
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  • Pool
  • Breakfast included
  • Spa
  • All inclusive available
9.2 out of 10, Wonderful, 712 reviews
$149 nightly
The price is $156
Sep 1 - Sep 2
Total with taxes and fees
Wish Natal

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 3 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Jangada
  • Marenostrum
  • Potiguar
  • Renato Romagnoni
  • Tapiro Grill

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible shuttle
  • Braille/raised signage
  • Elevator (13 inch wide door)
  • Front entrance ramp
  • Pool access ramp on site
  • Smooth flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 7 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Living room
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 2 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present—in addition to the child's certificate of birth and identity card with photo—a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Serhs
Natal Grand Hotel
Serhs
Serhs Grand
Serhs Grand Hotel
Serhs Hotel
Serhs Natal Grand
Serhs Natal Grand Hotel
Serhs Grand Natal
Serhs Natal Grand Hotel Brazil
Serhs Natal Grand Hotel Resort
Serhs Grand Hotel Resort
Serhs Natal Grand
Serhs Grand
Resort Serhs Natal Grand Hotel & Resort Natal
Natal Serhs Natal Grand Hotel & Resort Resort
Resort Serhs Natal Grand Hotel & Resort
Serhs Natal Grand Hotel & Resort Natal
Serhs Natal Grand Hotel
Serhs Natal & Resort Natal
Serhs Natal Grand Hotel & Resort Natal
Serhs Natal Grand Hotel & Resort Resort
Serhs Natal Grand Hotel & Resort Resort Natal

Frequently asked questions

What's there to see around Serhs Natal Grand Hotel & Resort?

This resort is situated in Via Costeira, just steps from Dunes Park. You'll also find Ponta Negra Beach and Craft Fair of Ponta Negra within a short drive.

How much does it cost to stay at Serhs Natal Grand Hotel & Resort?

As of Aug 11, 2026, prices found for a 1-night stay for 2 adults at Serhs Natal Grand Hotel & Resort on Sep 8, 2026 start from $138, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Serhs Natal Grand Hotel & Resort?

Yes, self parking is offered for free at the resort. Wheelchair-accessible van parking is also available for guests.

Is there a spa at Serhs Natal Grand Hotel & Resort?

Kensho Spa is the resort's spa and services include body wraps, aromatherapy, massages, and mani/pedis.

Are there luxury amenities available at Serhs Natal Grand Hotel & Resort?

Yes, guests can indulge in luxuries such as 3 outdoor pools, 6 restaurants, and a poolside bar at this resort.

Does Serhs Natal Grand Hotel & Resort include a casino?

No, Serhs Natal Grand Hotel & Resort doesn't have a casino.

Will I find an indoor pool at Serhs Natal Grand Hotel & Resort?

Yes, this resort has an indoor pool as well as 3 outdoor pools and a hot tub.

What do couples enjoy most about Serhs Natal Grand Hotel & Resort?

This beachfront resort offers many amenities for couples such as 6 restaurants and some guestrooms include a private plunge pool and a private outdoor hot tub.

Does Serhs Natal Grand Hotel & Resort have a hot tub?

No, but this resort does have a steam room.

Does Serhs Natal Grand Hotel & Resort have a restaurant that serves breakfast?

Yes, Serhs Natal Grand Hotel & Resort has 6 restaurants, and serves free buffet breakfast each morning.

Will Serhs Natal Grand Hotel & Resort allow pets to stay for free?

No, pets aren't allowed at Serhs Natal Grand Hotel & Resort.

Does Serhs Natal Grand Hotel & Resort have connecting rooms available?

No, this resort doesn't feature connecting guestrooms.

How far is the airport from Serhs Natal Grand Hotel & Resort?

The closest major airport to Serhs Natal Grand Hotel & Resort is Natal (NAT-Governador Aluizio Alves Intl.), which is 29.7 mi away (66 minutes by car).

Are there rooms with balconies that I can book at Serhs Natal Grand Hotel & Resort?

Yes, some guestrooms at this resort offer either a furnished balcony and a terrace where guests can enjoy ocean views.

Serhs Natal Grand Hotel & Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 628 out of 1011 reviews
Rating 8 - Good. 253 out of 1011 reviews
Rating 6 - Okay. 82 out of 1011 reviews
Rating 4 - Poor. 30 out of 1011 reviews
Rating 2 - Terrible. 18 out of 1011 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Roldão

Liked: Cleanliness, staff & service, amenities
Great place and amazing people’s!
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Mariana

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel! Restaurants and food could be better
Stayed 9 nights in Jan 2026
Verified review

10/10 Excellent

Ricardo Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Dante

Liked: Cleanliness, amenities, property conditions & facilities
We stayed in the week of Reveillon. Fantastic experience!
Stayed 9 nights in Dec 2025
Verified review

10/10 Excellent

Lorraine

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the food was delicious and the people were wonderful. I will definitely come back
Stayed 6 nights in Nov 2025
Verified review

10/10 Excellent

Dr. Robert J.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool and beach. The only problem we had was waiting very long to get into the restaurant sometimes an hour and a half.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Heinz

Liked: Cleanliness, staff & service, amenities
I loved the i installations, and the room was nice as well
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Serhs

Tremendous, 5 star resort They deserve every star
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay in Natal

Excellent stay on Júnior Suite sea front. Room perfect. Amenities top. Overall service excellent except on restaurant from 3rd floor where the services could be faster but Mary is someone very helpful and kind so being on vacation the waiting time was not too much a disappointment .
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better than expected!

Thanks to Cicero, we had a great stay at this hotel. He helped us to resolve an issue we had with a room. And after that we could only concentrate on enjoying the beach and all attractions hotel had to offer
Stayed 4 nights in Feb 2025
Verified review

8/10 Good

Ivonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good option in Natal

We stayed there twice. Fist time 4 nights- 1st floor area D. I Didn’t like that area. Close to the kitchen so it was a little warm and smelly. Not in the room though. Good food. Good service. Second time, 1st floor area B. Soo much better. It’s a beautiful hotel.
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Apr 2025
Verified review

10/10 Excellent

Barrington

Liked: Cleanliness, amenities, property conditions & facilities
The Serbs Natal Grand Hotel provided high quality services to me and their guests. They were welcoming, and made my friend and I feel at home. The hotel is clean, organised and provide great amenities. The restaurants are great, the workers are respectful and respectable. They are professional in all their operation. The people provide a blend of international cuisines with locals. Someone is always ready to assist where there is a need. I love the people. While the service is great at Serhs, when I travel the attitude of the people is everything to me. The workers did not disappoint. They gave the best of the Brazilian culture. I look forward to visiting Serhs again, maybe sooner than later. ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Camila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is very nice! They definitely need some improvements in the gym area. Very nice staff. Everyone was really accommodating, specially Edwin, Souza, Stefany and Vanessa. Food was really good but they definitely need to make some adjustments. Lines were huge for breakfast and lunch stations. They were not that good with snacks and the Entertainment is not the best for adults. It is a really good place for kids and families. Not so much for couples. My room was amazing! Everything was nice, clean and well maintained.
Stayed 3 nights in Jan 2025
Verified review

6/10 Okay

Florence

The hotel is nice; however, a few things I noticed affected my rating. Despite how nice it looks, it needs renovations. There were many cracks and open areas that needed fixing and remodeling. Two, the sheets and curtains had stains on them, and the cleaning crew does not change the sheets; instead, they make the bed to make it look like they did. Three, despite paying for an all-inclusive package, I had to pay a fee at check-out for the food that I ordered. Lastly, the Wi-Fi signal wasn't been the best.
Stayed 4 nights in Nov 2025
Verified review

6/10 Okay

Brandon

Liked: Cleanliness, amenities, property conditions & facilities
For the price I definitely expected more, especially when it comes to the food. Breakfast was great (we had the more private breakfast because we payed more for a suite so maybe that influenced that result) but lunch and dinner were par to sub-par in my opinion. A lot of the buffet foods were way overcooked and semi flavorless. When you're spending so much money to have full meal services and you eat food that isn't as good as what you make at home that was for sure disappointing. ... Location and convenience was great, especially with two little kids, but I think I would have enjoyed it more in a hotel that would give a little more effort.
Stayed 5 nights in Jul 2025
Verified review

8/10 Good

Rafael Rodolfo

Liked: Staff & service, amenities, property conditions & facilities
Hotel é incrível. Ótima opção para quem viaja em família com crianças. Ficamos 3 dias no sistema all inclusive. Pontos que precisam melhorar: *A limpeza do quarto durante a estadia deixou a desejar. Mesmo após a limpeza o quarto ficava com chão sujo de areia; *A piscina coberna poderia ser mais aquecida; *O café da manhã
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

VALERIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel maravilhoso ! Recomendo ! super limpo organizado perto De tudo ! Pessoal muito atencioso e sempre com muita simpatia! A praia linda o café da manhã com tudo perfeito maravilhoso! O hotel é tão bom que resolvi ficar mais uma semana! Obrigada a todos do Hotel de está tendo uma excelente estadia em Natal
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Maira Galvão Marinho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sempre é muito bom se hospedar no Serhs. Já sou cliente a mais de 10 anos. Para mim é o melhor hotel da via costeira.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

ericke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O pessoal da parte do lazer é muito simpático
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Suzana Silva Teixeira

Liked: Cleanliness, staff & service, property conditions & facilities
O hotel eh simplesmente maravilhoso , com várias opções de restaurante , piscina maravilhosa , uma vista lindíssima também ! Equipe da recepção e dos restaurantes super atenciosos . Voltaremos mais vezes com certeza !
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Glauco

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
o Hotel é excepcional, quarto espaçoso e café da manhã maravilhoso. Porém, Equipe de recepção pouco atenciosasa. Carência de equipe de concernie para orientações turisticas. Carência de agência de turisto/passeio de apoio.
Stayed 4 nights in Apr 2026
Verified review

6/10 Okay

Jose Luiz

Liked: Amenities, property conditions & facilities
Não é a primeira vez que nos hospedamos no Serhs. Apesar de acomodações confortáveis, a qualidade do serviço tem demonstrado menor preocupação com o cliente. Há 2 semanas, fiquei hospedado no local (quarta ou quinta vez, não me lembro) por 9 dias. Dois desses dias, precisei cobrar a limpeza do quarto, apesar de estar disponível desde cedo. A limpeza não é completa, afinal, a varanda não foi higienizada durante toda a estadia. Os restaurante são ótimos. Piscinas boas. Gostei do aterramento da praia garantindo uma faixa de areia mais larga. No meu entendimento, o cliente é o motivo da existência dessa atividade empresarial e, portanto, deve ser o foco da atenção. Muito obrigado.
Stayed 9 nights in Apr 2026
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apenas uma observação: 1 - Fizemos o checkin as 14h, nos deram pulseiras provisorias para circular nas dependencias do hotel. Fomos ao lobby bar pedir um lanche, pois minha esposa já estava quase hipoglicemica, isso ocorreu por volta das 14:10. Deu 15h, trocamos as pulseiras, liberaram o quarto e nada do lanche chegar. Parece que esqueceram. Cancelamos e tudo certo! Todo restante do hotel, spa, piscinas, restaurantes e bares são excelentes. Estamos cogitando uma nova visita ano que vem.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Flavio

Liked: Cleanliness, staff & service, property conditions & facilities
Ótimo serviço! Funcionários atenciosos e experientes.
Stayed 7 nights in Apr 2026